Introduction The Vision of the Wisconsin Department of Children and Families is that all Wisconsin children and youth are safe and loved members of thriving families and communities. DCF is committed to the important work of helping children, youth and families become safer, more secure and progress down the road to true independence. For more information about DCF, visit our website at http://dcf.wi.gov/ . In conjunction with the Department's Vision, the Division of Milwaukee Child (DMCW) is committed to Safe Children and Healthy Families in Milwaukee County. Do you want to make a difference in the lives of children and families by serving in a supportive and assistance capacity? If so, we want you. Apply today to become one of our Bureau of Child Protective Services Operations Program Associates (Case Aide), at the Division of Milwaukee Child Welfare(DMCW), in Milwaukee, WI. DCF is a great place to work! We foster a workplace that cultivates positive staff morale and a welcoming and inclusive work environment that integrates equity and inclusion values. We value all our employees and believe we are successful because of their dedication and work. As an employee of the State of Wisconsin, you will also have access to great benefits , personal growth opportunities, a culture that encourages work-life balance, the Well Wisconsin Program, an inviting office atmosphere, access to an employee assistance program, the Public Service Loan Forgiveness Program, and an office which is conveniently located near Downtown Milwaukee, the Deer District, and the Summerfest grounds. To learn more about DCF's complete compensation package, please visit our Total Rewards Calculator! Come see why DCF is such a great place to work!

Location Details:

This position is headquartered at our DMCW Office (635 N 26th St, Milwaukee, WI 53233). This position is required to work primarily in the office, with field work, Monday through Friday. Work hours can be either 8:00 am - 5:00 pm or 10:00 am - 7:00 pm. The exact hours will be discussed in interviews and finalized when the new hire comes on board. Position Summary The Operations Program Associate (Case Aide) in the Bureau of Child Protective Services provides case assistance and support to Initial Assessment Specialists. The Case Aide may schedule and/or transport children and/or caregivers to appointments and provide supervision and care to children of varying ages, summarize or transcribe information into reports, review files and compile "discovery" for court. In addition, Case Aides assist in the field with case noting, observation, telecommunication, identification and provision of supplies and/or community resources for individuals or families. The Case Aide may be required to travel to locations located in high risk, disadvantaged, or underserved neighborhoods. View the complete position description. Salary Information The classification title for this position is Operations Program Associate. The starting salary is $22.76 per hour. Pay for current State of WI employees will be based on the compensation plan in effect at the time of the appointment. Pay for current state employees who are transferring will be determined based upon the pay on transfer rules (higher level duties or equity) as outlined in the compensation plan in effect at the time of appointment. The pay schedule/range is 02-11. A one-year probationary period may be required. Job Details Due to the nature of the position, final candidates may be required to allow DCF to conduct a security background check to determine whether the circumstances of any pending charges or convictions would be substantially related to the job being filled. Applicants must be legally entitled to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, an alien authorized to work in the U.S. without DCF sponsorship.) The Department of Children and Families does not sponsor visas, either at time of hire or at any later time. Qualifications You must possess a valid driver's license AND have the ability to meet the minimum State Department of Administration fleet standards, including but not limited to those listed below: Must have a valid driver's license Must have a minimum of two years licensed driving experience Must be 18 years of age or older Minimally qualified applicants will have: Experience, training and/or education in childcare or supervision of children. Experience working with basic Microsoft Word functions (e.g. starting new documents, opening and saving documents, using styles to format texts, creating tables and tabs, etc) AND Outlook (e.g. receiving & sending emails, using calendar, creating contacts, working with Outlook tasks, etc.). Ability to multi-task and work independently. Experience communicating verbally and in written format in a clear, concise and effective manner. Experience maintaining and managing records to include compiling, scanning, and uploading documentation into computer systems.

Well-qualified applicants will have:

Experience, education or training working with families in a child welfare-related work setting. Experience, education or training in working with diverse populations (which may include families, parents, and children). Experience handling stressful situations and/or de-escalating situations. Experience working in eWisacwis or similar case management software programs Experience handling sensitive / confidential information and/or documentation. How To Apply If you haven't already done so, you will need to create an account and apply online. You must apply online to be considered for this position. Application materials will not be accepted if received in an e-mail, as a hard copy or a fax. Applications received after the deadline will not be accepted. After you are logged in and are viewing the announcement, click "Apply Now." You will be asked to provide your personal information and required materials. Online applications that do not include all of the requested materials will not be considered. Both a resume and letter of qualification are required. If both documents are not submitted during the application process, your application will be disqualified. Your letter of qualifications and resume are very important parts of your application at DCF and are used during our evaluation process to determine your qualifications as they relate to the job. View instructions on developing your resume and letter of qualifications for your DCF application and what should be included in these materials. Submitted materials will be evaluated by one or more subject matter experts and qualified applicants will be invited to participate in the next step of the selection process. The State of Wisconsin is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to providing equal employment opportunities to applicants of any race, color, ancestry, religion, sex, national original, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations to qualified applicants and employees with disabilities. Veterans with at least a 30% service-connected disability rating should contact the HR Specialist listed in this posting regarding eligibility for consideration under the non-competitive appointment process. For a list job categories that match our positions, see our Military Crosswalk to match your skills. Permanent classified state employees who are eligible for consideration (transfer, voluntary demotion, or former employees as a reinstatement) must complete the application process to apply. Deadline to Apply The deadline to apply is September 16, 2026, at 11:59 p.m . If you need assistance with the online application process, please contact, Angela Cox at 608-422-6422 or via email at angela.cox@wisconsin.gov . Please see the Frequently Asked Questions for general wisc.jobs user information and technical assistance.