Case Manager

FAMILY PROMISE OF WASHINGTON COUNTY JOB DESCRIPTION - CASE MANAGER FULL TIME POSITION JOB TITLE

Case Manager

PROGRAM/DEPARTMENT

Client Services

REPORTS TO

Operations Manager

PAY STATUS

Exempt

JOB SUMMARY

This position provides a full range of case management for persons who are homeless or at risk of being homeless.

ESSENTIAL FUNCTIONS

• Interview and evaluate clients to complete the intake process.
• Utilize advanced knowledge to:
• Screen and assess eligibility for requested services for homeless clients.
• Complete comprehensive assessments.
• Develop and implement Family Promise orientation program for clients.
• Analyze guest situations, capabilities, and problems to determine services required to meet program needs of clients.
• Formulate, implement, evaluate, and revise goal oriented and strength-based action plans.
• Establish and implement program expectations.
• Provide timely crisis intervention to ensure client success.
• Develop a crisis/safety exit plan for the clients.
• Exercise judgment to intervene as an advocate for clients in emergency and crisis situations.
• Provide training to new staff and interns.
• Formulate daily contacts into database and meet all deadlines of documentation including assessments, action plans, crisis plans, monthly reports and evaluations.
• Effectively engage clients to promote change to improve functioning and overall home environment in the program and upon exit of the program.
• Provide information and referral services to help clients access other community resources.
• Work in collaboration with other providers, school personnel, mental health professionals, and Department of Human Services. Attend meetings as necessary.
• Provide clear communication of client schedules and profiles with volunteers.
• Attend promptly weekly staff/monthly volunteer coordinator meetings and other meetings as needed.
• Complete proper documentation and file information as outlined by programmatic procedures, including all required reports for federal and local funding.
• Responsible for cleanliness and general maintenance of Shelter, Day Center/Resource Center, Apartments, Building, Yard, and Parking Lot.
• Responsible for routine weekly checks in the Shelter Areas, Day Center and Apartments.
• Responsible for clients adhering to program rules.
• Maintain regular contact with volunteers and other individuals at each support congregation, as necessary.
• Participate in the organization's fundraising events as a volunteer and represent the organization with positivity.
• Safely transport clients as needed.
• Other duties as assigned.

Education and Training Preferred:

Bachelor's degree in Social Work, Psychology, Counseling or other related field. Position must keep current on knowledge of current local, state and federal laws, and all rules and regulations.

Experience Preferred:

1 year of experience in this field or related field.

Knowledge, Skills and Abilities:

• Ability to read, speak and write clearly in English.
• Ability to exercise good judgment and discretion in establishing work schedule.
• Must be able to work cooperatively and collaboratively with Workforce Development Center, Washington County Human Services and other community agencies.
• Must establish and maintain productive and professional relationships with clients, colleagues, and other community agencies.
• Must maintain client confidentiality.
• Ability to prioritize and make appropriate decisions.
• Ability to work independently and effectively manage time.
• Must possess strong oral and written communication skills.
• Ability to provide culturally, ethnically and gender sensitive services.
• Ability to follow directions and implement recommendations.
• Ability to identify problems and solutions.
• Ability to self-motivate and remain on task.
• Knowledge and compliance with policies and procedures as detailed in the personnel policy and procedure manual.
• Ability to operate standard office equipment.
• Ability to operate a motor vehicle safely and obey all traffic laws. Must have reliable transportation on a daily basis, a valid driver's license and required automobile insurance. Other Information
• Occasional evening and weekend hours required based on the needs of the program.
• Maintain a caseload as assigned.
• Ability to sit, stand and drive throughout the day.
• Ability to lift and move objects weighing up to 50 pounds.
• Must possess visual acuity.

Job Type:

Full-time Pay:

$42,000.00 - $55,000.00 per year

Benefits:

Dental insurance Flexible spending account Health insurance Paid time off Vision insurance

Education:

Bachelor's (Preferred)

Experience:

Case Management:

1 year (Preferred)

Work Location:

In person