Strategic Partnerships Coordinator

Strategic Partnerships Coordinator St. Francis Healthcare System of Hawaii - 4.3 Honolulu, HI Job Details Full-time $75,000 - $80,000 a year 1 day ago Benefits Continuing education credits Qualifications Customer records maintenance CMS regulatory compliance Driver's License Centers for Medicare and Medicaid Services (CMS) Networking through strategic partnership building Client referrals Full Job Description Who We Are St. Francis Healthcare System of Hawai'i uplifts families through compassionate care and a strong commitment to community. Guided by our mission to provide excellent, 'ohana-centered hospice and supportive services, we remain rooted in our core values of grace, peace, unity, and legacy. Every team member plays a vital role in living this mission with heart, dedication, and a spirit of service. We cultivate a supportive environment where excellence is nurtured, teamwork is celebrated, and each person's contribution is valued. At St. Francis, healthcare is more than a profession—it's a calling. We welcome you to join our team and help carry forward our legacy of caring for Hawai'i's people with purpose and aloha. About the Role The Strategic Partnerships Coordinator is responsible for expanding the organization's market reach by proactively engaging, educating, and strengthening relationships with referral sources and community stakeholders. This role focuses on education-driven outreach that supports earlier identification of eligible patients and improved care coordination pathways. The Coordinator works closely with internal stakeholders to increase qualified referrals, support longer length of stay, and establish the organization as a trusted educational partner within the community. Education & Training Bachelor's degree in Healthcare Administration, Marketing, Communications, public health, or related field. 4 years of related experience in lieu of degree Experience & Other Qualifications Required 2 or more years of healthcare outreach, community engagement, or referral development experience required. Demonstrated ability to build and sustain professional relationships with physicians, hospitals, skilled nursing facilities, and other referral partners. Experience providing non-clinical education to patients, families, and referral sources in a compassionate and professional manner. Strong verbal, written, and presentation skills, with the ability to communicate complex information clearly and empathetically. Ability to identify and qualify referral opportunities and support a warm handoff to clinical liaison and intake teams. Experience documenting referral activity and maintaining accurate records in a CRM, referral management, or similar tracking system. Strong organizational skills with the ability to manage multiple priorities, follow up consistently, and meet activity expectations. Ability to work independently while collaborating closely with interdisciplinary teams. Commitment to maintaining compliance with Medicare regulations, organizational policies, and ethical marketing practices. Valid Hawaii driver's license, personal vehicle available for business use with current registration and insurance, and good driving record as evidenced by clean traffic abstract Preferred Hospice or Home Health Experience Working knowledge of the hospice philosophy of care and basic hospice eligibility concepts, or the ability to acquire this knowledge quickly. Referral Cultivation Develop and maintain strong relationships with referral sources, including hospitals, SNFs, physician offices, home health agencies, assisted living, and community organizations. Proactively schedule, plan, and deliver outreach visits and in-service presentations to referral partners and community organizations. Design and deliver education campaigns focused on hospice eligibility, timely referral triggers, care coordination pathways, and Medicare hospice benefit basics. Host and facilitate community talks, Continuing Education Unit (CEU) accredited events, and lunch-and-learn sessions. Coordinate partner agreements related to education and CEU offerings Manage event logistics and collateral inventory. Represent St. Francis hospice at community events, health fairs, and professional networking activities. Ensure all marketing and referral activities comply with Medicare regulations, organizational policies, and ethical standards. Maintain a positive and professional image of St. Francis hospice as a trusted, compassionate, and responsive community partner. Coordinate closely with clinical liaisons, intake coordinators, and leadership to ensure alignment on referral priorities and follow‑up. Hospice Transition Support Serve as an initial point of contact for community partners, including physicians' offices and clinics, when making a referral for services offered. Work with our community partners to gather information and documents for the Clinical Liaison. Provide our community partners with a status update on patients at the conclusion of the referral/admission process. Prepare and warm handoff qualified referrals to the clinical hospice liaison and intake teams, ensuring timely and accurate communication. Data Management Maintain accurate CRM records for contacts, outreach activities, events, and referral source attribution. Track and report outreach KPIs including referral growth, length of stay trends, and education touchpoints. Coordinate partner agreements related to education and CEU offerings and manage event logistics and collateral inventory. Collaborate with internal teams to ensure consistent messaging and alignment with growth strategy.