Manager, Public Involvement

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us on our website. We are committed to supporting a diverse workforce that reflects the communities we serve. How your work would contribute to our organization and the Twin Cities region: The Manager, Public Involvement will serve as the METRO Bronze Line bus rapid transit project's programmatic manager for outreach, communications and consultant staff and be a member of the project leadership team. The position will lead and provide daily work directions to interagency community outreach and engagement staff allocated from two public agencies (Metro Transit and Ramsey County). The position will manage a contract, procured by Ramsey County, providing strategic communications, public outreach and engagement, and community relations consultant services for the project. This position will be the unifying face of the project to stakeholders and public; and implement the strategic communications and public involvement plans; and plan and coordinate activities such as community focus groups, informational meetings and other events. This position will ensure concerns from stakeholders and the public are heard by transit engineering and design team, roadway engineering and design team, and the environmental team. This position will recommend the public participation category (e.g., inform, consult, involve, collaborate, empower) for each of the public participation opportunities associated with various project elements. Manage outreach staff including hiring, building, and maintaining a productive and competent workforce in a high stress environment. Provide strategic direction to the outreach staff regarding outreach efforts including defining the activities, prioritizing and reviewing documents for consistency with key messages. Serve as lead on public meetings such as identifying materials, developing the staffing plan, choreograph the event, serve as emcee. Implement, maintain and update project specific outreach plans. Report on progress toward achieving goals to Communications for the Communications management team and as part of summary reports to operating divisions and to the public. Guide and execute external communications strategy related to public outreach and engagement efforts and ensure communications meet standards for cultural competence, accessibility and public notification requirements.

This includes oversight responsibility for social media activities. Oversee contracts with service providers such as venues, translators, social media functions, food vendors and others. Any of the followingcombinations of experience planning, community engagement, outreach, public policy, public relations, or project management and completed education(degree field of study in Communications, Planning, Public Policy, journalism, community relations or closely related field): High school diploma/GED with nine (9) years of experience including two (2) years of experience in a management, supervisory, or lead role which could include time as a trainer, mentor, or providing work direction to others. Associate degree with seven (7) years of experience, including two (2) years of experience in a management, supervisory, or lead role which could include time as a trainer, mentor, or providing work direction to others. Bachelor's degree or higher with five (5) years of experience, including two (2) years of experience in a management, supervisory, or lead role which could include time as a trainer, mentor, or providing work direction to others. What additional skills and experience would be helpful in this job (desired qualifications): Preferred experience in working on bus rapid transit projects in Ramsey County Preferred experience overseeing consultant activities and deliverables.

Knowledge, Skills and Abilities:

Background and experience in successfully implementing proactive public involvement and outreach strategies that engage a diverse community. Demonstrated experience and skills in effectively hiring, building, and maintaining a productive and competent workforce in a high stress environment. Ability to communicate and work well with others across department lines at all levels, including those that are technically oriented. Ability to communicate and work well with the public including residents, businesses, non-profits, historically underrepresented communities, and advocacy groups. Commitment to promoting diversity within the department and working with diverse community within the seven-county region. Understanding of and experience in working in a complex, multi-functional service department committed to the on-time, cost-effective delivery of projects. Ability to self-manage time and assignments, work under pressure, provide quality work product and meet tight deadlines while juggling multiple tasks. Strong organizational skills and exceptional attention to detail. Ability to maintain a flexible schedule, which includes attending meetings in the evening and weekends. -Understanding of the political process and working with government entities, outside boards and general public Knowledge of transit and transportation principles. Knowledge of plain language principles. The responsibilities listed are typical of thepositions included in the job classification; however, not all duties arenecessarily performed by each specific position. Reasonable accommodations maybe made to enable individuals with disabilities to perform the essential dutiesof the position. Regular attendance is an essential responsibility. What steps the recruitment process involves: We review your minimum qualifications. We request your Work Record Evaluation (ATU employee only). We rate your education and experience. We conduct a structured panel interview. We conduct a selection interview. Once you have successfully completed the steps above,then: If you are new to the MetropolitanCouncil , you must pass a drug test(safety sensitive positions only), and a background check which verifieseducation, employment, and criminal history. A driving record checkand/or physical may be conducted if applicable to the job. If you have a criminalconviction, you do not automatically fail. The Metropolitan Council considersfelony, gross misdemeanor and misdemeanor convictions on a case-by-case basis,based on whether they are related to the job and whether the candidate hasdemonstrated adequate rehabilitation. If you are already an employee of theMetropolitan Council , you must pass adrug test (if moving from a non-safety sensitive position to a safety sensitiveposition) and criminal background check if the job you're applying for issafety sensitive, is a supervisory or management job, is in the Finance,Information Services, Audit, or Human Resources departments, or has access tofinancial records, files/databases, cash, vouchers or transit fare cards. A driving record check and/or physical may be conducted if applicable tothe position.

IMPORTANT

If you make a false statement or withholdinformation, you may be barred from job consideration. The Metropolitan Council is an Equal Opportunity,Affirmative Action, and veteran-friendly employer. The Council is committed toa workforce that reflects the diversity of the region and strongly encouragespersons of color, members of the LGBTQ community, individuals withdisabilities, women, and veterans to apply. If you have a disability that requires an accommodationduring the selection process, please email HR-CCHealth@metc.state.mn.us .

Union/Grade:

TMSA Grade I FLSA Status:

Exempt Safety Sensitive:

No Work Environment:

Work is usually performed in a standard office setting but will require travel between primary work site to other sites periodically. The responsibilities listed are typical of the positions included in the job classification; however, not all duties are necessarily performed by each specific position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position. Regular attendance is an essential responsibility.