POSITION SUMMARY

The primary focus of this position will be to provide outreach to a defined cohort of Medicaid-eligible clients, navigating substance use disorders (SUD) and other related behavioral health concerns and experience chronic medical conditions, enroll them in services, connect them with a nurse to perform metabolic screenings, and assist with transportation to medical appointments.

OVERVIEW & RESPONSIBILITIES

Conduct outreach efforts to identify and engage clients who may benefit from our services.
Establish rapport and build trusting relationships with clients through effective communication and active listening.
Enroll clients in appropriate services and programs, ensuring they understand the benefits and processes involved.
Connect clients to on-site nursing team to conduct metabolic screenings, including taking measurements, assessing vital signs, and recording relevant health information.
Collaborate with healthcare professionals to ensure accurate and timely documentation of screening results.
Provide education and support to clients regarding health and wellness, including proper nutrition, exercise, and medication adherence.
Arrange and coordinate transportation for clients to medical appointments, ensuring their safe and timely arrival.
Maintain accurate and up-to-date records of client interactions, services provided, and outcomes achieved.
Collaborate with internal teams to ensure seamless coordination of services and resources.
Stay informed about community resources and refer clients to appropriate organizations or agencies when necessary.
Participate in ongoing training and professional development activities to enhance knowledge and skills.

KNOWLEDGE & EXPERIENCE REQUIREMENTS

Bachelor's degree in a related field (e.g., social work, psychology, public health) is preferred. Relevant experience will also be considered.
Proven experience in community outreach, client engagement, or social services.
Knowledge of metabolic screening procedures and ability to accurately record and interpret relevant health data.
Valid driver's license.
Knowledge of community resources and healthcare systems is a plus.

SKILLS & COMPETENCIES REQUIRED

Demonstration of respectful, professional behavior at all times in various settings
Ability to manage complex and multiple tasks and prioritize appropriately
Understanding of chemical dependency as a disease, including treatment and intervention methods
Ability to communicate effectively, orally and in writing
Ability to work with people from a diverse range of ethnic and socio-economic backgrounds, including those with co-occurring disorders or other disabilities who may display hostility
Commitment to ongoing education, skill development and learning
Strong interpersonal skills with the ability to build rapport and establish trust with diverse individuals and communities.
Excellent organizational skills and attention to detail.
Effective communication skills, both verbal and written.
Ability to work independently as well as collaboratively in a team environment.
Proficiency in using computers and software applications for data entry and record keeping.
Compassionate, empathetic, and non-judgmental approach to client care.

Queen of Peace Center does not discriminate on the basis of handicapped status in the admission or access to, or treatment or employment in, its federally assisted programs and activities. Queen of Peace Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or disability. Pre-Employment Screening All candidates receiving an employment offer must submit a pre-employment screening. The screenings will include criminal background check and other background checks (as needed), Family Care Safety Registration, drug screen, an employment and education or licensure/certification verification, and Covid-19 and Influenza vaccination. Various positions will require physical examination, Tuberculosis screening and Hepatitis A. 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