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Job Description
Community Partnerships & Outreach Coordinator (Behavioral Health) The Crossroads | Owings Mills, MD (Hybrid) Full-Time | 40
Hours Per Week Salary:
$62,000-$72,000 per year + annual performance bonus + mileage reimbursement
Schedule:
Monday-Friday 8:30 AM - 5:00 PM Occasional evenings and weekends required for community events, presentations, and outreach activities.
Reports To:
Chief Executive Officer (CEO) About The Crossroads The Crossroads is a CARF-accredited Adult Psychiatric Rehabilitation Program (PRP) serving adults throughout Maryland. We partner with individuals living with serious mental illness to improve independence, stability, and quality of life through person-centered, community-based rehabilitation services. Our mission is to empower participants by supporting independent living skills, community integration, employment goals, symptom management, and overall wellness. We are seeking an energetic, relationship-driven, and innovative Community Partnerships & Outreach Coordinator to serve as an ambassador for The Crossroads throughout Maryland. This is not a traditional sales position. This role focuses on building trusted community partnerships, increasing awareness of behavioral health resources, developing sustainable referral networks, and helping The Crossroads grow through strategic community engagement. The ideal candidate enjoys networking, attending events, building relationships, speaking to groups, utilizing technology, and bringing creative ideas to life. Who Should Apply We strongly encourage applications from: Early-career professionals Recent college graduates Community health workers Social workers Behavioral health professionals Public health professionals Care coordinators Case managers Healthcare outreach professionals Candidates with degrees in the following fields are encouraged to apply: Public Health Psychology Social Work Sociology Human Services Community Health Communications Healthcare Administration Marketing Graphic Design Professional experience is valued; however, we also highly value initiative, professionalism, adaptability, creativity, and a willingness to learn. Position Summary The Community Partnerships & Outreach Coordinator will establish and maintain referral relationships throughout Maryland with hospitals, outpatient mental health clinics, psychiatric providers, social workers, housing organizations, recovery programs, and community organizations. The position will also help increase organizational visibility by attending events, coordinating outreach activities, assisting with marketing initiatives, supporting social media efforts, and helping maintain technology systems that track growth and partnerships. This position is ideal for someone who enjoys variety and wants to build a career that combines behavioral health, community engagement, healthcare operations, technology, and organizational growth. Essential Duties & ResponsibilitiesCommunity Partnerships & Referral Development (35%) Build and maintain referral relationships throughout Maryland. Conduct outreach to hospitals, OMHCs, psychiatric practices, PMHNPs, social workers, housing organizations, and community organizations. Schedule and attend partnership meetings. Deliver introductory presentations. Conduct routine follow-up with referral partners. Identify opportunities to expand referral networks. Community Events & Outreach (25%) Represent The Crossroads at: Health fairs Resource fairs Farmers markets Wellness expos Community festivals Faith-based events Senior expos Recovery events County events Responsibilities include: Registering for events Coordinating event logistics Setting up event booths Distributing marketing materials Networking with organizations Collecting contact information Scheduling follow-up meetings Social Media & Community Awareness (10%) Support organizational visibility through: Facebook LinkedIn Instagram Responsibilities include: Event announcements Partnership spotlights Educational content Community resource sharing Success stories (while maintaining HIPAA compliance) Marketing & Graphic Design Support (10%) Assist with creating: Flyers Brochures Event materials Presentation decks Resource guides Recruitment materials QR code cards Experience with Canva, Adobe Express, or similar design platforms is highly desirable. Technology & Data Management (10%) Utilize technology systems to support organizational growth.
Responsibilities include:
Maintaining Airtable databases Utilizing Jotform systems Updating outreach dashboards Tracking referral sources Monitoring event outcomes Supporting CRM systems Technology-savvy candidates are strongly encouraged to apply. Strategic Growth & Innovation (10%) Develop innovative outreach ideas. Research community needs. Identify partnership opportunities. Recommend new strategies to increase awareness throughout Maryland. We highly value creative thinkers and "out-of-the-box" problem solvers. Monthly Performance Expectations Employees are expected to: Contact 30 organizations. Conduct 6 partnership meetings. Attend 4 community events. Deliver 1 educational presentation. Complete 20 follow-up activities. Establish 3 new referral partnerships. Support participant admissions growth efforts. Performance evaluations will focus on outreach activities, relationship building, professionalism, organization, and overall contribution to organizational growth rather than participant enrollment numbers alone. Territory Coverage Travel throughout Maryland is required.
Primary service areas:
Baltimore County Baltimore City Howard County Carroll County Secondary service areas: Anne Arundel County Harford County Frederick County Additional territories may be assigned as the organization grows. Required Qualifications Bachelor's degree OR equivalent experience. Excellent written and verbal communication skills. Strong organizational skills. Professional demeanor and presentation skills. Ability to work independently. Comfortable networking and speaking to groups. Reliable transportation. Valid driver's license. Preferred Qualifications Experience in one or more of the following areas is preferred: Behavioral health Community outreach Social work Public health Event planning Healthcare administration Community engagement Care coordination Case management Graphic design Technology experience is highly desirable, including: Airtable Jotform Canva Adobe Express Microsoft Office Google Workspace CRM systems Training will be provided.
Work Environment Hybrid work environment:
25% office-based work 50% community-based outreach 25% remote administrative work Travel throughout Maryland is required. Mileage reimbursement will be provided in accordance with company policy.
Compensation & Benefits Salary:
$62,000-$72,000 annually
Benefits:
Paid Time Off (PTO) Mileage reimbursement Flexible scheduling opportunities Professional development opportunities Leadership development opportunities Annual performance bonus eligibility Why Join The Crossroads? This position offers a unique opportunity to help transform behavioral healthcare access throughout Maryland while building valuable skills in behavioral health, community engagement, event planning, technology systems, healthcare operations, and organizational growth. This role has significant growth potential and may evolve into a leadership position as The Crossroads continues to expand. The Crossroads is an Equal Opportunity Employer and values diversity, equity, and inclusion in the workplace.
Pay:
$50,956.90 - $72,000.00 per year
Benefits:
Flexible schedule Health insurance Paid time off Ability to
