University Ambassador

Inspire Futures. Build Relationships. Guide the Student Journey. At Centenary University, we believe education transforms lives and that transformation begins with connection. Guided by our priorities of Student Success, University Vitality, and World Engagement, we are reimagining how students experience higher education from first contact through their first year and beyond. The University Ambassador is a dynamic, relationship-driven professional who serves as both recruiter and student success partner. This is not a traditional admissions role, this is a full-cycle, concierge-style position that guides students from prospect through enrollment and into their first year, ensuring a seamless, supported, and personalized experience. If you are energized by building relationships, removing barriers, and helping students see what's possible, this role offers the opportunity to make a lasting impact. Your Impact Student Success | Guide Students from Interest to Achievement Serve as a trusted advisor from first contact through first-year completion Support students in navigating applications, financial aid, registration, and transition Connect students to academic, tutoring, and wellbeing resources to ensure success Provide proactive outreach and intervention to help students stay on track University Vitality | Drive Enrollment, Yield, and Retention Build and manage a pipeline of prospective students that converts to enrolled and retained students Achieve measurable enrollment goals (25+ in year one, scaling to 35+) Use CRM tools and data to drive outreach strategy, track progress, and improve outcomes Contribute to enrollment growth and institutional sustainability through strong yield performance World Engagement | Expand Access and Strengthen Community Engage diverse student populations through inclusive outreach and partnerships Represent Centenary at schools, community organizations, and events Build relationships with counselors, families, and community partners Foster a welcoming, inclusive environment that reflects Centenary's values Position Summary The University Ambassador is a full-cycle student success professional responsible for recruiting prospective students, guiding them through the admissions and enrollment process, and supporting their transition through the first year. Managing a caseload of approximately 150 students, this role blends relationship management, case coordination, and data-driven outreach to advance enrollment, retention, and student success outcomes. Core Responsibilities & Expected Outcomes Pipeline Development & Outreach Conduct school visits, community engagement, college fairs, and events aligned to enrollment goals Build relationships with counselors, community-based organizations, and referral partners Deliver engaging presentations that communicate Centenary's value

Outcome:

Strong, diverse pipeline converting to applicants, admits, and enrolled students Caseload Management & Enrollment Success Manage a caseload of ~150 prospective students using CRM-driven outreach (calls, texts, emails, meetings) Guide students through application, acceptance, financial aid, and registration processes Achieve and exceed enrollment targets

Outcome:

Consistent yield performance and measurable enrollment growth Financial Aid & Affordability Navigation Support students and families in completing FAFSA and understanding financial aid packages Partner with Financial Aid to ensure clarity, confidence, and affordability planning

Outcome:

Increased application completion, reduced melt, and improved affordability understanding Onboarding & First-Year Transition Ensure students complete onboarding milestones (deposit, registration, housing, orientation) Partner with Academic Advising to support readiness and course planning Connect students to early engagement opportunities

Outcome:

Smooth transition and strong start to the first semester First-Year Success & Student Support Monitor student progress and coordinate academic and wellbeing support Promote tutoring, advising, and student resources Partner with First-Year Experience teams for proactive outreach

Outcome:

Improved persistence, academic success, and sense of belonging Communication & Relationship Excellence Provide responsive, personalized communication to students and families Tailor messaging across each stage of the student journey Uphold Centenary's service standards

Outcome:

High satisfaction, trust, and engagement Data, CRM & Continuous Improvement Maintain accurate CRM records and track pipeline performance Use data to prioritize outreach and identify risks (e.g., melt, retention) Contribute insights to improve processes and strategy

Outcome:

Data-driven decision-making and continuous improvement Cross-Campus Collaboration Partner with Admissions, Financial Aid, Registrar, Student Life, and Academic Affairs Ensure seamless handoffs and coordinated student support

Outcome:

Integrated, frictionless student experience Organizational Capabilities Job Knowledge

• Demonstrates strong understanding of processes and continuous learning Quality and Compliance
• Maintains excellence and adherence to policies and regulations Collegiality
• Builds strong, respectful relationships across the university Communication
• Clear, effective, and timely Efficiency
• Manages time and priorities effectively Initiative
• Takes ownership and follows through Student Focus
• Prioritizes ease, clarity, and success for students Coachability
• Open to feedback and development Innovation
• Continuously improves processes and outcomes Qualifications Bachelor's degree required Strong communication, presentation, and relationship-building skills Ability to engage effectively with diverse student populations Proficiency with CRM systems and Microsoft Office tools Strong organizational and time management skills High level of professionalism, discretion, and integrity Preferred Qualifications 3+ years of experience in admissions, recruitment, advising, or student support Spanish fluency to support multilingual families Experience working with diverse and neurodiverse student populations Demonstrated success in achieving recruitment or engagement goals Working Conditions Evening and weekend hours required as needed Travel required for school visits, events, and community engagement Why Centenary This is an opportunity to do more than recruit you will help students see a future, choose a path, and succeed once they arrive.

As a University Ambassador, you will play a direct role in shaping both individual student journeys and the future of the University.