Enrollment Counselor, Mocs One Center

The Enrollment Counselor acts as a liaison between the student and the Admissions, Bursar's, Financial Aid and Scholarships, Orientation and Registrar's Office and fills a wide range of duties for the Mocs One Center. In essence, this position is responsible for maintaining a high level of consumer service to ensure enrollment transitions are met.

Minimum Qualifications:

Bachelor's degree, prior experience in a college setting, particularly Financial Aid, Scholarships, Registrar or Busars's Office, or an equivalent combination of training and experience.

Preferred Qualifications:

Experience in customer services. General Participates in routine training regarding university, departmental, state, federal rules, and regulations that affect student services; participates in regular training regarding university policy and procedures; provides information of all campus and community-related resources; provides on-site computer assistance; responds to all e-mail and telephone inquiries appropriately; directs students to appropriate web locations for forms, payment options and other information; Staying abreast of any university changes and events allows accurate student referrals for issues outside the scope of the Mocs One Center; and consults with Mocs One Supervisors to resolve issues related to enrollment services. Financial Aid and Scholarships Answers general questions about the financial aid process and refer students and/or parents to financial aid specialists as needed; works individually with students to assist them in resolving financial obligations with the university; assists students with completion of the FAFSA and appeal forms; reviews, accepts, and forwards documents and/or checks to the Financial Aid and Scholarship Office; provide students with information about scholarships (UTC, HOPE, and other scholarship search engines); provides students with loan information and brochures (consolidation, deferment, forbearance, loan specific brochures, etc.); follow-ups with students via e-mail or phone regarding processes; and sends e-mail messages to counselors or directors to call students with more detailed information. Admissions & Orientations Assist students through the application process by communicating admissions requirements, application status and advising necessary next steps for enrollment; communicate to students/parents during the orientation process and speaking with them during the orientation process about financial aid and the enrollment process. Registrar Answers questions about completion and processing of forms, policies and procedures, registrations, transcripts, petitions, degree, and enrollment verifications, MyMocsDegree and directory information; processes enrollment verification and letter of good standing forms; processes registrations for audit and contract courses, and 2nd week exceptions; confirms petitions for both undergraduate and general education, answers general questions, and verifies that all materials and approvals are received; explains and assists with the FERPA proxy process; and provides information on the following processes: Course credit by exam, duplicate diploma requests, request for exception to withdrawal, request for academic forgiveness, and degree completion statements. Bursar Explains charges or adjustments relating to a complex fee structure; general understanding of TouchNet and login issues; assists students making online payments for all university fees; understands the veteran deferment processes and how it applies to the veterans, spouses, or dependents; understands the online parking decal purchase and parking ticket payment process; understands the holds process for fees, return checks, and parking; and gives accurate information concerning fee policies as related to deadline dates, class cancellations, confirmation of classes, payment plan, financial aid reimbursements and refunds. The ideal candidate will possess the following:

• Excellent oral and written communication skills
• Excellent interpersonal skills, especially those relating to conflict resolution
• Customer service oriented
• Ability to work well with customers and coworkers
• Time management skills
• Ability to work under pressure with a high degree of accuracy
• Knowledge of Banner and other student service information systems.
• Knowledge and ability to handle several tasks simultaneously
• Basic computer skills and knowledge of computer systems