A Family, School, or General Case Manager coordinates the delivery of a range of social and health services to individuals and families. Assess client needs and work with agencies and institutions ensure clients get the help they need. Monitor client and work with other service providers as necessary to address client needs. Provide limited counseling to client and their family.
Triages crisis calls ascertain callers' needs; provide supportive listening, crisis intervention, safety planning, coordinates and schedules intakes and advocacy appointments, and makes referrals to a comprehensive range of supportive services in the community.
Specific Duties:
Answer crisis hotline. Handle crisis calls in a compassionate and resourceful manner and document call in Osnium database. Utilize appropriate communication techniques when responding to callers, staff and external constituents. Provide supportive listening and intake and short-term crisis intervention with domestic violence, sexual assault, stalking, human trafficking and/or elder abuse victims, presenting options and alternatives to clients; provide factual information regarding domestic violence, sexual assault, stalking, human trafficking and/or elder abuse; provide individualized safety assessment and plan development; validate and respond to client's emotional needs. Coordinate and refer to a comprehensive range of supportive services in the community and assist with resources acquisition. Provide confidential support and advocacy services to victims of domestic violence, sexual assault, stalking, human trafficking and/or elder abuse. Provide support to shelter office during designated hours. Provide support for residents. Retrieve items for residents, as needed. Monitor and manage problems in shelter, reporting them to proper staff. Help maintain readiness of vacant bedrooms for future clients. Receive donations, volunteer requests and greet external constituents. Provide information for survivors navigating court investigation and judicial processes. Offer continued follow-up services as necessary and/or requested. Engage with survivors to provide clear and timely information so that they are able to make informed decisions at their convenience. Maintain statistical information on clients and provide compilation of same on monthly basis. Timeline set by CEO. Participate in staff meetings and monthly supervision. Attend professional training and continuing education opportunities, when possible, and at the request of your supervisor. Document contacts and other imperative information per agency policy and procedures in a timely manner. Other duties as assigned by CEO. This job description is not intended to be all-inclusive and the employee will also perform other job-related duties as assigned. The organization reserves the right to change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
Employment Status:
This is a part-time position. Basic work schedule will be Monday thru Friday 5:00 P.M. to 9:15 PM.
Hourly Rate:
$20.00
Knowledge, Skills & Abilities Needed:
This position prefers an Associate Degree. Necessary skills include excellent organization, communication, interpersonal and problem solving skills, and computer skills. Position requires evening availability. Must demonstrate knowledge of domestic violence, sexual assault and women's issues, possess crisis intervention skills, understand the concept of boundaries with clients and have experience in conflict resolution. Must also be able to work independently, with minimal supervision, be flexible, have excellent judgment in crisis situations and be comfortable with data entry. Knowledge of legal and systems issues involved in domestic violence, sexual assault and stalking, especially as this knowledge relates to the delivery of victim services. Demonstrated ability to maintain confidentiality. DVACK is an
