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Patient & Family Advocate - Bilingual (English/Spanish)
Job
Holyoke Medical Center
Holyoke, MA (In Person)
Full-Time
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Job Description
Patient & Family Advocate - Bilingual (English/Spanish) Holyoke Medical Center - 3.2 Holyoke, MA Job Details Full-time 4 hours ago Benefits Free parking 403(b) matching Disability insurance Health insurance On-site gym Dental insurance Flexible spending account Tuition reimbursement Vision insurance Life insurance Pet insurance Qualifications Google Workspace Customer service High school diploma or GED Productivity software Full Job Description The Patient and Family Advocate role falls under the quality department, whose mission is making sure that our patients are receiving the best quality of care, and all safety protocols are in place. The Patient and Family Advocate is assigned to the Emergency Department waiting room to advocate for patients and their families by communicating issues and concerns and seeking resolution through appropriate channels. Provides comfort to patients in the waiting room. Checking in with the patients proactively, providing blankets, crosswords or anything they may need to make their wait more comfortable. Assisting with language barriers and communicating updates to the medical providers.