A Family, School, or General Case Manager coordinates the delivery of a range of social and health services to individuals and families. Assess client needs and work with agencies and institutions ensure clients get the help they need. Monitor client and work with other service providers as necessary to address client needs. Provide limited counseling to client and their family.
High School Family Liaison
Southbridge Public Schools
Southbridge High School - Southbridge, Massachusetts This job is also posted in Southbridge Public Schools
Job Details
Job ID:
3053656
Application Deadline:
Dec 31, 2026 11:59 PM (Eastern Standard Time)
Re-Posted:
Jul 24, 2026 4:00 AM (UTC)
Job Description
Background on
Southbridge Public Schools:
Southbridge Public Schools (SPS) serves approximately 2,200 students in five schools and employs nearly 330 educators and staff. More information about the district's turnaround efforts can be found here.
Family Liaison
The Family Liaison job responsibility is to serve as the bridge between families, schools, and the community. The Family Liaison is committed to actively engaging all families in understanding their interests, needs, and aspirations for their child. The Liaison supports teachers, staff and administrators as the school develops and implements best practices to become one force in supporting children, enabling them to become the best versions of themselves. Family Liaisons Communicate, Connect, Collaborate, and Celebrate effectively to support this work.
The Family Liaison helps establish systems and processes to cultivate and leverage family and community partnerships and strengthen positive school climate. They support this by focusing their work on assessing and addressing needs through:
Communicating:
Through an appropriate cultural and linguistic lens, the Family Liaison ensures that families are aware of:
school events and priorities
school based and community based resources
opportunities to volunteer in and outside of the classroom/school building
how to navigate the school system and advocate for their child
knowing what questions to ask
knowing how to read and interpret their child's data
knowing who to speak with when supporting their child's school experience
Ensure that teachers have the tools and support they need to share information with families regarding students' progress, and how parents/guardians can support learning at home
Connecting:
Through effective communication and active listening, be able to:
connect families with the resources available through Southbridge Public Schools and Community Partners
connect families with volunteer opportunities in and outside the classroom
connect teachers and parents/guardians to improve student outcomes
Collaborating:
Through deliberate efforts, the Family Liaison will develop a mechanism for parental/guardian voice in school decision making.
Influence the development of policies, practices, and programs affecting their child
parents/guardians will work with liaison and to plan whole school events
The Family Liaison will collaborate with teachers to identify ways to expand their classroom outside the classrooms' four walls.
teachers will provide learning activities that can be completed at home and during family events
Celebrating:
By acknowledging the school and greater community's endeavors, the Family Liaison will highlight accomplishments and improvements in climate and culture, academic success, increased school-parent collaboration and community partner development:
partnering with the school PBIS teams
coordinating family events - tell our story
develop a gateway for parents/guardians to share their culture, ethnicity, and heritage in their child's school.
Knowledge and Experience:
Translation and Interpretation competencies
Correct English and Spanish usage, grammar, spelling, punctuation and vocabulary
Experience with
Student Information Systems:
experience with IPASS/ Aspen preferred
Modern office practices, procedures and use of equipment
Record-keeping techniques
Health and safety regulations
Oral and written communication skills
Interpersonal skills using tact, patience and courtesy
Telephone techniques and etiquette
Physical Demands:
Work is performed while standing, sitting and/or walking
Requires the ability to communicate effectively using speech, vision and hearing
Requires the use of hands for simple grasping and fine manipulations
Requires bending, squatting, crawling, climbing, reaching
Requires the ability to lift, carry, push or pull light weights, up to 30 pounds
Preferred Education/Experience:
Associate Degree
At least two years of experience working in a public school system.
Formal translation training or experience
Experience working with online systems and database, student information systems preferred
Equal Opportunity Employer
Southbridge Public Schools is committed to maintaining a work and learning environment free from discrimination on the basis of race, color, creed, national origin, sex, gender identity, disability, religion, age, or sexual orientation.