A Family, School, or General Case Manager coordinates the delivery of a range of social and health services to individuals and families. Assess client needs and work with agencies and institutions ensure clients get the help they need. Monitor client and work with other service providers as necessary to address client needs. Provide limited counseling to client and their family.
Springfield, MA (Full-Time On-site at the DYS District Office)
Salary:
$45,000•$47,000 / year (Salaried)
Schedule:
Full-Time, Monday•Friday Center for Human Development (CHD) , is seeking a proactive and dedicated Youth Service Coordinator (YSC) to join our Community Services Network team at the DYS District Office in Springfield, MA. Working closely with CHD staff and Department of Youth Services (DYS) caseworkers, you will serve as the daily face youth see when they visit the office—helping guide, monitor, and support young people as they transition back into their communities.
The Opportunity:
Guide, Empower, and Support:
As a Youth Service Coordinator, you will play a crucial role in balancing community supervision with positive youth development. You will help youth connect to services that align with their strengths and needs, plan engaging pro-social activities, and ensure a safe, structured environment at the District Office.
Key Responsibilities:
Reentry & Transition Planning:
Attend 90-60-30-day discharge meetings; support youth transitioning from residential placements back to the community; help secure vital documents (IDs, birth certificates) and open bank accounts.
Case Coordination & Resource Navigation:
Work with DYS caseworkers to connect youth and families with community resources (housing navigation, MassHealth/benefits access, substance use support, tutoring, job readiness, and mental health services).
Direct Support & Engagement:
Accompany youth shopping for basic needs; transport youth in program vehicles (including a 15-passenger van); coordinate and lead recreational, educational, vocational, and civic engagement outings.
District Office Operations & Safety:
Provide routine office coverage, conduct safety/entry searches, monitor school and appointment attendance, track curfew/GPS requirements as assigned, and ensure a welcoming, secure environment.
Administrative & Data Tracking:
Enter client contact and program participation data into the state database (JJEMS); assist in managing tangible allowances (bus passes/gift cards); contribute to quarterly newsletters.
Requirements:
Education :
Bachelor's Degree in a related human services or criminal justice field preferred.
Experience:
Minimum of 2 years of experience working with youth, preferably within a juvenile justice, behavioral health, or child welfare setting.
Logistics:
Valid Driver's License, clean driving record, and a reliable personal vehicle for work-related tasks. Willingness to drive a program 15-passenger van.
Core Skills:
Strong crisis de-escalation, problem-solving, organizational, and interpersonal communication skills. Proficiency with computers and database data entry.
Success Factors:
Positive Youth Development Mindset:
Focuses on youth strengths, interests, and protective factors to encourage long-term success.
Reliable & Vigilant:
Maintains high standards for office security, safety, and compliance while remaining a supportive mentor figure.
Collaborative Team Player:
Builds strong working relationships with DYS caseworkers, families, community partners, and internal CHD staff.
Why You'll Love Working Here:
This full-time role comes with a phenomenal benefits package to support you and your family: Generous Paid Time Off (PTO), earned vacation time, and paid major holidays Comprehensive Health and Dental Insurance Flexible Spending Accounts (FSA) Employee Wellness Benefits, plus Health, Fitness & Education Class Discounts... and much more! Care Finds a
Way:
At CHD, celebrating differences is a daily practice. Multicultural, multilingual, and fluent in sign language, CHD is a proud reflection of those we serve. Connect with our team today! If you are ready to make a positive impact on the lives of justice-involved youth, apply today to join our team! Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
