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Baltimore County Public Schools

Infants & Toddlers Representative

Career Insights for Family / School / General Case Manager

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What they do

A Family, School, or General Case Manager coordinates the delivery of a range of social and health services to individuals and families. Assess client needs and work with agencies and institutions ensure clients get the help they need. Monitor client and work with other service providers as necessary to address client needs. Provide limited counseling to client and their family.

$52,653 / year median in Maryland

+15% projected growth

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Job Description

Serves as a liaison to families serviced by the Infants and Toddlers Program. Assists with coordination and the implementation of services to children and families. Ensures that services comply with the Individualized Family Service Plans. Ensures that all initiatives support the system-wide goals and strategic plan. Performs other duties as assigned.
MINIMUM QUALIFICATIONS
:
Education, Training and Experience :
Possession of a high school diploma or appropriate equivalent, plus 48 college credits or the successful completion of the ParaPro Assessment. Possession of an associate degree in the field of education preferred. Three years of experience providing services to children and families. Experience with early intervention or knowledge of the Baltimore County Infants and Toddlers Program is preferred.
Licenses and Certificates:
N/A Knowledge, Skills, and Abilities :
Proficiency with Microsoft Office software programs. Demonstrate knowledge of effective working relationships with co-workers and staff members/providers from other partner agencies/organizations. Demonstrate knowledge of evidence-based practices for a family centered program. Knowledge of the educational system. Knowledge of providing services to children and families. Knowledge of Baltimore County Infants and Toddlers Program procedures. Excellent organization and communication skills. Skill in establishing rapport with children, their families, service providers, and staff. Skill in using personal computers and office software. Ability to work independently and with a team under general supervision. Ability to maintain confidential information.
PHYSICAL AND ENVIRONMENTAL CONDITIONS
: The work of this class entails travel throughout Baltimore County and the ability to work effectively in a variety of indoor and outdoor environments. The work environment may include residential homes, community settings, playgrounds, parks, and other locations throughout the county. This class involves the physical ability to walk, stand, sit, bend, stoop, and navigate stairs, including stairs located inside and outside of homes, schools, and other buildings.
CONDITIONS OF EMPLOYMENT
: N/A Citizenship, residency or work VISA in United States required
SALARY:
Grade 04/ESPBC (12-Month), $25.45 to $42.60 (Hourly Base Pay Scale for Non-Exempt Office Professionals, Clerical, and Classified 2026-2027 Effective July 1, 2026 ) Visit the BCPS Office of Payroll website for additional information on pay scales, other compensation and leave accruals at https://www.bcps.org/fiscalservices/payroll .
OTHER COMPENSATION
This position may also be eligible for comp time as per the ESPBC Master Agreement. Visit the BCPS website for additional information at https://www.bcps.org/cms/One.aspx?portalId=2828&pageId=69996497 .
FLSA :
Non-Exempt
RETIREMENT
: Eligible for the Maryland State Retirement System.
BENEFITS
BCPS offers a comprehensive benefits program for eligible employees including options for medical plans, dental plans, vision, life insurance, flexible spending accounts, disability coverage, and 403(b)/457 plans. Other benefits include paid holidays, sick, personal business, and bereavement days, and flexible leave options such as FMLA, sick bank, and board approved leaves. All new hires will attend a benefits meeting upon hire. Visit the BCPS website for additional information about benefit plans for BCPS employees at https://www.bcps.org/hr/compliance/benefits_and_retirement This document describes the duties and responsibilities of a position. It shall not be held to exclude duties not referenced nor limit the right of management to assign work to employees. Application Instructions Please read and carefully follow the instructions provided below. Applicants are required to have a completed application on file for employment with Baltimore County Public Schools (BCPS). Information on your resume and application must match. This information is necessary for salary determination should you receive an offer of employment. Professional references must be submitted to complete your application. Examples of professional references include current and former principals, supervisors, managers, mentor teachers and university/college supervisors. Personal references from colleagues, friends, community members, etc. will not be accepted. Be sure to account for all periods of employment and unemployment. Failure to complete all fields of the "Work Experience" section of the application may result in your application not being considered. A resume will not be the only document considered in determining your qualifications for a position. You MUST attach your unofficial transcript(s) or license(s) to your application if you applying for a position as a teacher or position which requires Licensure/Certification.
Proof of Licenses, Certifications and Education:
Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant's major field of study. Copies and unofficial transcripts are acceptable only at the application stage. Official transcripts must be provided only after you have accepted a contingent offer. Failure to submit proof of Licenses, Certifications and Education may result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with your application.
Proof of Degree Equivalency:
Applicants who have obtained a degree from outside the United States are required to submit degree equivalence documentation from a MSDE approved Foreign Transcript Evaluation Agency. This information is located on the MSDE website at https://marylandpublicschools.org/about/Pages/DEE/Certification/Foreign-Transcript-Evaluation-Agencies.aspx
Pre-Employment Requirements:
All people employed by the Baltimore County Public Schools, regular and temporary, are required to be fingerprinted and have a criminal background investigation (per COMAR) completed. The fee charged for fingerprinting is $109. Anyone offered employment is required to provide proper identification and documentation of eligibility for employment in the US. If you have military experience, you will be asked to provide a copy of DD214. Official transcripts will be required upon hire and must be sent via escript/clearinghouse from your university. Some positions will require employees to undergo a physical examination. All newly hired personnel must attend a Benefits and Retirement Orientation meeting. Additional job verification will be required for salary credit.
Contact Information Office of Temporary & Support Services Email:
otshiring@bcps.org
Phone:
443-809-8952 This document describes the duties and responsibilities of a position or group of positions. It shall not be held to exclude duties not referenced nor limit the right of management to assign work to employees.
EXAMPLES OF DUTIES
Serves as the primary point of contact to the child and family at the time they are referred for evaluation and assessment. Answers questions from the family about the program. Explains the Individualized Family Service Plan (IFSP) to families. Facilitates the development of the Individualized Family Service Plan (IFSP). Reviews the IFSP with the family and service providers periodically. Coordinates, oversees, and documents services provided to children and their families. Provides service coordination to an assigned caseload of eligible children and their families. Uses coaching strategies to support families to access community resources for children and families who are receiving early intervention services. Facilitates the transition process for families which includes adding a transition outcome to the IFSP, scheduling and facilitating transition planning meetings, collaborate with providers to gather child progress or updated testing, participate in Individualized Education Program meetings, and coordinate Extended IFSP transition activities. Completes required documentation including documentation logs, Medical Assistance billings, statistics, etc. Contacts and collaborates with contractual and in-house service providers. Ensures service providers are performing duties in compliance with the IFSP Assists in the provision of special instruction to children and families at the Infant and Toddler sites and other natural environment settings such as homes, childcare centers, libraries and other community settings. Attends mandatory Birth to Five meetings and workshops. Performs other duties as assigned.

Benefits

  • Paid Time Off (PTO)
  • 457(b) Deferred Compensation Plans
  • 403(b) Tax-Sheltered Annuity Plans
  • Health Insurance