Lead Family Navigator University of Missouri - 4.1 Columbia, MO Job Details Full-time $25.00 - $27.50 an hour 1 day ago Benefits Paid parental leave Caregiver leave Disability insurance Health insurance Dental insurance Paid time off Parental leave Vision insurance Qualifications Stakeholder relationship building Full Job Description Hiring Department Department of the Thompson Center. Job Description The Thompson Center for Autism and Neurodevelopment is a nationally recognized center dedicated to improving the lives of individuals with autism and other neurodevelopmental conditions through exceptional clinical care, research, education, and community engagement. Our interdisciplinary team is committed to providing comprehensive, family-centered services that support individuals across the lifespan. We are seeking a collaborative and innovative Lead Family Navigator to oversee our Family Navigation program and help ensure families receive timely, compassionate guidance as they access services through the Thompson Center. Position Summary The Lead Family Navigator provides leadership and oversight for the Family Navigation team while supporting continuous improvement of patient access processes. This position serves as a key liaison between families, providers, and community partners, ensuring a seamless and supportive experience for caregivers as they navigate their journey through Thompson Center and associated services. Leadership and Program Oversight Provide direct supervision and leadership to the Family Navigation team, including recruitment, onboarding, training, scheduling, performance evaluations, and professional development. Partner with leadership to establish goals, monitor performance metrics, and support strategic planning initiatives. Identify opportunities to improve referral, intake, and access processes to enhance the patient and family experience. Participate in committees, workgroups, and meetings to develop, implement, and refine operational processes and strategic initiatives. Communication and Stakeholder Engagement Communicate Family Navigation process updates with internal teams, external providers, and community stakeholders. Foster positive relationships with caregivers, healthcare professionals, educational partners, and community organizations. Address concerns or barriers impacting patient access and work collaboratively to identify solutions. Data Management and Reporting Collect, analyze, and report Family Navigation metrics to support program evaluation, quality improvement efforts, and organizational communications. Generate monthly reports and maintain accurate patient and program data. Update and manage patient information within REDCap and other relevant systems. Shift Monday - Friday 8:00 a.m. - 5:00 p.m. Minimum Qualifications Associate's degree or an equivalent combination of education and experience at least 1 year of experience from which comparable knowledge and skills can be acquired is necessary Preferred Qualifications Bachelor's degree in social work, psychology, healthcare administration, education, public health, or a related field; equivalent combination of education and experience may be considered. Experience working with families of individuals with autism or other neurodevelopmental conditions preferred. Prior supervisory or team leadership experience preferred. Strong organizational, communication, and problem-solving skills. Ability to manage multiple priorities while maintaining a high level of attention to detail. Demonstrated commitment to providing compassionate, family-centered service.

Anticipated Hiring Range Salary Range:

$25.00 - $27.50 hourly

Grade:

GGS - 008

University Title:

CLINICAL TECHNICIAN SR

Internal applicants can determine their university title by accessing the Talent Profile tile in myHR. Application Materials In addition to the Online Application, please provide Resume and cover letter. Sponsorship Information Employment visa sponsorship is not available for this position. Benefit Eligibility This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement Equal Employment Opportunity The University of Missouri is an Equal Opportunity Employer. To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.