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CO
City of Tucson
Care Coordinator
Career Insights for Family / School / General Case Manager
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Based on New Mexico data
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What they do
A Family, School, or General Case Manager coordinates the delivery of a range of social and health services to individuals and families. Assess client needs and work with agencies and institutions ensure clients get the help they need. Monitor client and work with other service providers as necessary to address client needs. Provide limited counseling to client and their family.
$49,609 / year median in New Mexico
+14% projected growth
Job Description
Posting Close Date Applicants must submit their completed application by 09-20-2026 at 11:59 p.m. MST Application and Special Instructions As part of this online application process, all applicants are required to submit both an updated resume and cover letter at the time of application. Applications received that do not contain both a resume and a cover letter addressing the prompt below will be considered incomplete and will not be considered further in this recruitment process.
COVER LETTER PROMPT
Please submit a cover letter in which you address your knowledge, skills, abilities, training and/or experience in relation to each of the preferred qualifications listed in the posting below. Cover letters should be no more than one (1) page in length.ADDITIONAL INFORMATION
This position is grant funded and funding is reviewed on an annual basis.ABOUT THIS JOB
Job Specific Summary The Care Coordinator position at the City of Tucson's Department of Housing and Community Development is responsible for providing in-home and community-based case management to Choice Neighborhood Implementation participants and/or families residing in shelter and supportive housing programs. This position will ensure participants are connected to the services, resources, and opportunities they need to thrive and meets programmatic goals: improved participant health and wellness, economic stability, education, and housing stability. Work is performed under the supervision of the Community Services Project Supervisor. This position does not supervise. Duties and Responsibilities Maintains an active caseload and delivers in-home and community-based case management to residents by: conducting annual or as needed assessments to identify needs and strengths, developing and implementing individually tailored care plans, facilitating and monitoring referrals to community resources to ensure residents' needs are met and follow-up is completed as necessary, and collaborating with community partners to promote housing stability. Coordinates and promotes resident participation in on-site and community programs, services, and activities. Partners with redevelopment and relocation teams to educate residents on their rights, responsibilities, and opportunities during relocation, supporting successful transitions and maximizing re-occupancy of redeveloped units. Maintains participant files, records and documentation in accordance with City policies and federal requirements including privacy and confidentiality standards (e.g., HIPAA, if relevant). Collects and compiles data for grant applications, compliance reports, and local, state, and federal reporting obligations. Participates in collaboratives and professional development opportunities relevant to assigned service areas. Shares and research best practices and community resources related to diverse resident populations, including families with children, older adults, and individuals with disabilities. Transports residents in city owned vehicles to appointments, events, and other locations as needed. Performs all other duties and tasks as assigned. Working Conditions Mostly office environment. Availability for occasional weeknight or weekend engagements as needed. Able to travel to participant's homes or public locations for case management visits. Able to conduct regular home visits, which may include entering environments requiring the use of personal protective equipment (PPE). All duties and responsibilities listed are subject to change.MINIMUM QUALIFICATIONS
- Degree in Social Work, Human Services, Public Health, Psychology, Sociology, or a closely related field.
- Experience in case management, crisis deescalation, care coordination, or social service delivery, preferably in affordable housing or community-based settings.
- Experience working with diverse populations, including individuals with disabilities, severe mental illness, substance use disorders, older adults, and families with complex needs using a trauma-informed approach.
- Knowledge of local community resources.
- Bilingual skills are highly desirable (English/Spanish)
POSITION DETAILS
Job Profile J0072- Care Coordinator To view the full job profile including classification specifications and physical demands click https://www.tucsonaz.gov/Departments/Human-Resources/Tucson-Talent . Compensation Grade G105 Hourly Range $21.96
- 32.
ABOUT US
Benefits The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours.