A Family, School, or General Case Manager coordinates the delivery of a range of social and health services to individuals and families. Assess client needs and work with agencies and institutions ensure clients get the help they need. Monitor client and work with other service providers as necessary to address client needs. Provide limited counseling to client and their family.
Provides emotional support, information, and advocacy for parents with infants in the neonatal intensive care unit (NICU).
Job Description:
Essential Functions:
Provides emotional support to parents of NICU patients and assists with family bonding at the bedside. Advocates for parents' needs and concerns within the healthcare system, facilitating communication and representing the family's perspective and best interests to providers and interdisciplinary teams. Assists and educates parents in navigating the NICU environment and adjusting to having an infant admitted to the NICU, offering needed information and support. Encourages and facilitates parental involvement in support services and program activities. Assists in the development and implementation of research and patient care protocols to improve neurodevelopmental outcomes in chronic neonatal patients.
Education Requirement:
High School Diploma or equivalent, required.
Licensure Requirement:
(not specified)
Certifications:
(not specified)
Skills:
Familiarity with chronic neonatal diseases. Knowledge of family-centered care principles.
Experience:
Experience as a parent or primary caregiver of a NICU graduate, required.
Audible speech, Hearing acuity Additional Physical Requirements performed but not listed above: (not specified) "The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"
