A Family, School, or General Case Manager coordinates the delivery of a range of social and health services to individuals and families. Assess client needs and work with agencies and institutions ensure clients get the help they need. Monitor client and work with other service providers as necessary to address client needs. Provide limited counseling to client and their family.
The University offers generous benefits including paid time off (holidays, holy days and vacation), employer matching contributions to the retirement plan, and tuition benefits for employees and their eligible dependents. Learn more and explore benefits at www.duq.edu/benefits
Location:
School of Science and Engineering Position Status:
Full-time Hours:
Varied Position Number:
242101/10-1217
FLSA Status:
Exempt
POSITION SUMMARY
This position will be focused on recruitment and enrollment in the School of Science and Engineering. They will coordinate on-campus recruiting events, speak with prospective students, coordinate efforts with departments in the school. They will also be trained in current best practices by EMG and work with EMG to maximize recruiting efforts for our students.
DUTIES AND RESPONSIBILITIES
Recruitment and Outreach:
Will learn and execute all aspects of the prospect management system and work with the Admissions team and the School to develop and execute data-informed recruitment plans. They would represent the School to a wide variety of constituents, including prospective students and their families related to the sciences not generic admissions presentations. This would involve organizing and participating in recruitment programs and events, delivering information sessions, and conducting individual appointments with prospective students. They would also make outbound calls to families interested in enrolling in our school, serving as an enrollment subject matter expert during the recruitment process.
Yield and Support:
Responsible for nurturing relationships with admitted students to encourage their enrollment at our university. This would involve personalized, customized engagement with prospective students and their families, as well as excellent internal customer service and data-driven decision making. They would also provide escalated contact support for enrollment and academic placement, assisting students and families throughout the admissions and enrollment process. They would serve as a dedicated single-point-of-contact for both academic and non-academic support, from initial interest through enrollment.
Enrollment Advising/Coordinating:
Would serve as a dedicated resource within the School, providing support for University-wide campaigns, visits, and events. They would also maintain thorough knowledge of trends and changes in curriculum and the specific disciplines represented within the School, and advise constituents on the breadth and depth of opportunities available within the school and at our university. They would act as a liaison between the school and the EMG to connect with other areas of the university throughout the enrollment process to resolve any issues that may impede enrollment, and remain up-to-date with changes in enrollment policies and guidelines, communicating these changes to families. Engagement remains through the end of the first semester. Supervises student employees only. Completes other duties as assigned.
REQUIREMENTS
Minimum qualifications: Bachelor's degree from an accredited educational institution and 1-3 years of work-related experience. Experience with Microsoft Office Suite Preferred qualifications: Alternatively, the successful candidate may possess any equivalent combination of experience and training, which provides the knowledge, skills and abilities required to perform the essential job functions. This includes, but is not limited to, the following: Applicant should be friendly, organized, and flexible. The job requires that the person be able to engage with multiple constituencies and prioritize their work. Ability to establish and maintain effective working relationships with the University Community. Ability and willingness to contribute actively to the mission of the University and to respect the Spiritan Catholic identity of Duquesne University. The mission is implemented through a commitment to academic excellence, a spirit of service, moral and spiritual values, sensitivity to world concerns, and an ecumenical campus community.
APPLICATION INSTRUCTIONS
Applicants are asked to submit a cover letter, resume, and contact information for three professional references. Duquesne University was founded in 1878 by its sponsoring religious community, the Congregation of the Holy Spirit. Duquesne University is Catholic in mission and ecumenical in spirit. Motivated by its Catholic identity, Duquesne values equality of opportunity both as an educational institution and as an employer.
