Job Description
Family Support Specialist STEP, Inc. Billings, MT Job Details Full-time $19 - $21 an hour 5 hours ago Benefits Mileage reimbursement Paid holidays Health insurance Dental insurance Paid time off Work from home Vision insurance Volunteer time off Referral program Retirement plan Qualifications Teamwork Serving clients Spreadsheets In-person customer service Employee relationship building Bachelor's degree Driving Working with families Productivity software Social Work Time management Full Job Description Joining the STEP team comes with growth opportunities and being a part of an organization that affects positive, measurable change in the lives of individuals and in our community. STEP wants their employees to have a work-life balance and understands that a four day work week can be conducive to this. At STEP you will work a 32 hour workweek but receive compensation for a 40 hour workweek! Working with STEP also comes with TONS of benefits that are equal to almost $12,000 in additional compensation annually! Ample personal time off, earning at least 4 weeks of paid time off a year Holiday pay Eight hours a year of paid volunteer time off Potential for financial assistance if you want to further your education Up to $500 for referring a friend or family member Comprehensive health insurance with the option for YOU to choose the plan that best meets your needs Retirement plan with company matching STEP is a recovery friendly workplace. We believe that substance use does not define a person and that recovery is always possible. STEP's Vision is to build an equitable, just, and compassionate community where everyone is connected and empowered to create the life they choose and we believe that compassion can help people eliminate the barriers in their lives that are preventing them from a return to health. Utilizing our values of inclusion, interconnection, and innovation we welcome those who are pursuing recovery, link people to recovery resources within our community, and implement innovative approaches to foster recovery.
Job Summary:
The primary function of the Family Support Specialist is to work directly with families, often in their homes, and with support teams to assure the provision of high quality services that empower families to achieve the growth and change they seek. Essential Duties and Responsibilities:
Inclusion Determine and administer appropriate assessments and utilize the information to create measurable goals and identify what might get in the way in collaboration with families Coach the family to develop skills in independent problem-solving and functioning and discover their strengths, hopes, dreams, and priorities Provide educational and resource information for families and other team members Assist the person receiving services and/or family in planning transition services to visualize and describe their preferred future Provide coaching and supervision to support team members, foster providers and others who may work directly with the person to support the family Develop, and modify as necessary priorities and needs and set goals with the family to develop strategies to reach these goals in their homes or community Develop measurable, individualized outcomes and assure compliance with plan-driven timelines that support the person receiving services and families success in achieving their goals Interconnection Facilitate communication and collaboration between the person receiving services and/or family and other services and providers Collaborate with other providers and resources both within and outside of the formal service delivery system in order to coordinate possible courses of service delivery Coach the family to create linkage with resources and to apply strategies that will help meet their goals Solicit input from families, clients, service partners, and team members to guide appropriate improvements and thoughtfully stretch their limits Innovation Support team members to create time in their everyday lives, including work, to acknowledge and celebrate their successes and sustain motivation Communicate and celebrate with teams the big and small contributions they make to the lives of others Recognize, demonstrate gratitude, and applaud each person's unique gifts and contributions Establish and maintain friendly, compassionate, professional working relationships with people receiving services, family members and support team in a manner that reflects our values and culture Facilitate the completion of semi-annual review, and periodic reviews as needed, of family-driven Individual Family Service Plans and Personal Support Plans in compliance with state-mandated STEP policies and procedures, adjusting strategies and expectations as needed Assure the implementation and monitoring of the service plan by documenting visits and contacts, maintaining accurate and thorough documentation of contacts according to STEP procedures, state policies and contracts, and federal guidelines Maintain contacts with families per state and federal guidelines and STEP policies and procedures Schedule appointments in a time efficient manner that takes into consideration and balances the needs of the family, travel time, team projects, and agency goals Travel to all eleven counties served by STEP when required, which may include overnight travel when necessary Follow procedures and policies as outlined and/or as instructed by STEP Maintain a high level of organization for file maintenance, daily, weekly and monthly record keeping, completing all work within established timelines Provide case management, caregiver training, and auxiliary services to the assigned caseload Maintain a positive work environment that is characterized by solution-based interactions that foster confidence and optimism. Encourage help, trust, joy, engagement, camaraderie, progress, teamwork, potential and growth. Actions or words that are harmful to the workplace atmosphere will not be tolerated The duties listed above are not intended to limit other functions that may be assigned, from time to time, as necessary. Education and/or Experience:
A bachelor's degree in social work or related field from an accredited college One year's experience in human services is preferred Experience providing case management is preferred At least two years of experience in working with persons with disabilities or intellectual delays is preferred Knowledge/Skills/Abilities:
Must have strong communication skills to work with a diverse team Must have computer skills and be able to use all required hardware and systems such as Excel, Word, databases, and web based software Must have ability to problem-solve and assist in decision-making including during emergencies or when a supervisor is not onsite Must be able to meet and maintain STEP driving requirements and have reliable transportation Must maintain current status regarding assigned core competencies and other required certification acquisition within established schedule and timelines, including attaining and retaining comprehensive certification by the state of Montana and coaching certification Demonstrated ability to work productively with individuals to develop relationships with individuals, families, and natural supports is required Proven creative abilities, strong organizational and time management skills are required Must possess excellent oral, written and interpersonal skills and good customer service skills Physical Demands and Work Environment Ability to accommodate an alteration of scheduled hours or days off and a variety of work sites. The Family Support Specialist is responsible for providing services based on the hours that make sense given the routines of the families. There is also the potential for the Family Support Specialist to participate in STEP functions, as instructed by the supervisor, overtime must be approved in advance by the supervisor Ability to work from home with access to WiFi, confidential location for files, private workspace, etc. Ability to travel to different locations, requiring the use of a personal cell phone for work purposes, and potentially traveling in adverse weather conditions Ability to function with minimal supervision and coaching within the responsibilities of the job description Ability to perform many duties at a workstation requiring sitting, continuously viewing a computer screen and repetitive keyboard manipulation May require ascending, moving, reaching, and lowering oneself. Pay:
$19.00 - $21.00 per hour Benefits:
Dental insurance Health insurance Mileage reimbursement Paid time off Referral program Retirement plan Vision insurance People with a criminal record are encouraged to apply Work Location:
In person
