Lead Family Support Specialist

The Lead Family Support Specialist (Lead FSS) is responsible for providing reflective and administrative supervision to a small group of Family Support Specialists, as well as providing on-site support in the form of program outreach, management of referrals, orientation and training of new staff, crisis management, billing/reporting, and general office organization. The Lead FSS is a member of the agency's Extended Leadership Team and serves as an important link between direct care staff and members of Senior Leadership. The Lead FSS is also responsible for supporting a small number of ECI families. This includes developing strong relationships with enrolled families, serving as a support and resource person, and providing an array of comprehensive services.

Position Responsibilities:

Supervisory/Management Responsibilities 1. Receive and review referrals of expectant parents and families with a child under the age of 2. 2. Provide regular individual reflective, administrative and group reflective supervision to supervisees and other program staff. 3. Maintain awareness of the total number of families enrolled and program openings. 4. Maintain waitlists and assign participant referrals to individual sites. Coordinate with other community service providers to ensure families are getting connected to the service(s) most appropriate to meet the families' needs. 5. Co-facilitate regular group meetings to ensure consistency in messaging and practice across ECI sites and to ensure quality provision of services. 6. Provide ongoing support, oversight and monitoring of required FSS paperwork/documentation, including conducting regular audits to ensure compliance with expectations. 7. Provide ongoing support, oversight, and monitoring of DC DHS-required reporting including 610 forms, MA billing and ECI database. 8. Lead the recruiting, hiring, and orienting of new FSS in the Program. 9. Identify and manage training needs of ECI staff. 10. Plan, develop, and facilitate trainings for program staff. 11. Employ staff recognition strategies to maintain staff morale and effectiveness. 12. Facilitate plans of improvement and disciplinary actions as needed. 13. Provide back-up crisis management for enrolled ECI participants as needed. 14. Determine techniques for planning and apportioning work among program peers and direct care staff. 15. Represent and advocate for participant and program needs at regular community/agency committee and partnership meetings. 16. Attend Early Childhood Zone meetings (NCEZ, Leopold, Sun Prairie/Marshall). Direct Service 1. Develop comprehensive individualized assessments which may include written psychosocial assessments; and standardized developmental, and relational assessments with appropriate education, training, and supervision. 2. Partner with families to establish a plan of action in response to assessed needs and stated goals. 3. Provide supportive therapeutic intervention and care coordination services that are trauma-informed, culturally relevant, and non-stigmatizing. 4. Implement direct services to individuals, families, and groups, with the appropriate level of education, training and supervision may include parenting support and education, crisis intervention, counseling related to mental health/trauma/AoDA, facilitation of groups, parent-child relational support, infant mental health services, family team meeting facilitation, and intensive care coordination. 5. Assist individuals and families with identifying and establishing personal and professional support in the community. 6. Advocate for families within the community to address barriers which may interfere with family growth and access to services. 7. Maintain contact with individuals and families to monitor and assist progress, at least one face to face contact per week. 8. Maintain a flexible schedule to accommodate program and participant needs that may include evenings. Administration 1. Complete monthly MA billing and 610 forms. 2. Manage sites budget in consultation with Early Childhood Director (ECD) and Accounting Manager. 3. Approve and track expenditures for assigned sites including self-sufficiency, training budget and program services; manage invoicing for site-related costs; complete required documentation for expenditures. 4. Order office supplies and oversee general office organization and technical support needs. 5. Complete and monitor agency-related administrative tasks, such as time sheets, staff expense reports, ET approvals, and scheduling. 6. Prepare data for reports required by contract or requested by county officials or by members of the RISE Leadership Team. Program Development & Implementation 1. Coordinate community outreach to maintain program enrollment at or near capacity. 2. Plan regular community events for ECI families. 3. Develop and maintain collaborative relationships with community service providers and assist FSS in identifying and accessing community resources. 4. Analyze program trends and make recommendations for changes when necessary. 5. Work closely with ECD on ideas for program improvement and/or efficiencies. 6. Prepare community presentations as needed to educate professionals and the community about the vision, mission, and services of ECI and RISE. 7. Partner with other agencies within the Early Childhood Zones (NECZ, Leopold and Sun Prairie/Marshall).

Required Qualifications:

Bachelor's degree in social work, psychology, child development, or closely related field or minimum 7 years' experience working with individuals or families on issues related to early childhood development and education, mental health, community resources usage, care coordination and/or advocacy. Minimum 5 years' experience working with individuals or families on issues related to early childhood development and education, mental health, community resources usage, care coordination and/or advocacy. Leadership experience in the community and/or in a formal supervisory role. Experience providing home-based support for individuals or families. Demonstrated written and verbal communication skills. Experience working with others from diverse cultural backgrounds and a commitment to cultural humility. Commitment to strength-based, recovery-focused programming. Demonstrated ability to work as a member of a team. Demonstrated flexibility, initiative, and creativity. Ability to drive self and others via vehicle. Daily access to a reliable vehicle, with valid driver's license and insurance. Proficient computer skills, specifically in current versions of Microsoft Office Suite; and willingness to learn new skills as needed or required. Ability to pay attention to detail and a commitment to quality and the timely completion of duties.

Pay:

From $24.95 per hour

Benefits:

403(b) Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Mileage reimbursement Paid time off Referral program Retirement plan Vision insurance

Work Location:

In person