Massachusetts Core Responsibilities:

1. Patient Intake, Screening & Coordination Conduct initial psychosocial and clinical intake screenings to determine patient readiness for advanced interventional procedures. Educate patients and families on procedural timelines, safety protocols, side effects, and expected outcomes. Coordinate scheduling across multidisciplinary teams, including interventional psychiatrists, nurse practitioners, and recovery staff. 2. Care Pathway Management & Support Build and track customized, individualized care plans for patients navigating treatment-resistant depression, PTSD, or OCD. Conduct weekly check-ins with patients to evaluate safety, measure progress, and identify any barriers to treatment. Deliver vital crisis intervention and safety planning for high-risk patients experiencing acute psychiatric distress. 3. Utilization Review & Insurance Advocacy Compile detailed clinical documentation required to secure prior authorizations for high-cost interventional therapies. Manage the appeals process for insurance denials by working directly with payers and providing necessary utilization reviews. Link patients to financial assistance programs, manufacturer savings cards, or external community resources when necessary. 4. Transition & Discharge Planning Formulate robust longitudinal aftercare plans once an intensive interventional treatment series concludes. Connect discharging patients back to community outpatient psychiatrists, therapists, and support networks to prevent relapse.

Key Qualifications & Skills:

Education:

Bachelor's or Master's degree in Social Work (BSW/MSW) preferred

Experience:

1+ years of behavioral health case management experience, ideally within an intensive outpatient program (IOP), hospital, or specialized neuromodulation clinic.

Core Competencies:

Comprehensive understanding of treatment-resistant mental health conditions, clinical rating scales (e.g., PHQ-9, GAD-7), strict HIPAA compliance, and insurance authorization workflows.

What We Offer:

Strong work-life balance Schedule flexibility W2 employed position Market leading compensation and great benefits (medical, dental insurance, 401k with matching, HSA) Monday through Friday work schedule No weekends and no on-call required

Job Types:

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