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Job Description
Are you looking for a rewarding career with growth opportunities? UPMC Western Behavioral Health at Safe Harbor is looking for a passionate Crisis Clinician II to join our team at Crisis Services! Serving as Erie County's 24/7 crisis hotline operator as well as community crisis responder since 1993, Crisis Services offers phone, mobile and walk-in services to individuals of all ages. In addition to providing comprehensive crisis interventions, Crisis Services is also a part of the 988 Suicide and Crisis Lifeline. Under the direction of the Crisis Program Director, as a Crisis Clinician II, you will provide clinical services to individuals experiencing a self-identified crisis. Your primary responsibilities include answering phones, obtaining clinical information, responding to crisis situations in the community, and documenting all related activities. In addition, you will serve as a leader within the department as a shift supervisor. In this role, you will oversee day-to-day operations and review documentation to ensure quality assurance standards are met.
Key Information:
Work Hours :
Night Shift- 11p-9a, 4-day work week. Some holidays and weekends required.
Location :
2560 West 12 th
Street, Erie, PA Parking :
On-site parking is provided at no cost
Dress Code :
Business casual attire While crisis work is challenging, it's deeply rewarding—and our team-building committee promotes staff wellness, connection, and a positive work culture. Our Total Rewards Program goes beyond healthcare, providing comprehensive benefits to support your overall well-being. To further invest in your future, we are excited to offer a sign-on bonus of up to $5,000! If you're passionate about making a real, tangible difference in the lives of those in our community, we warmly invite you to apply today!
Responsibilities:
Conduct crisis assessments, provide counseling, and manage acute situations across community/office settings Deliver follow-up support (phone/mobile), develop crisis plans, and coordinate appropriate referrals Utilize motivational interviewing and other techniques to promote stability and positive outcomes Maintain documentation standards, complete paperwork, and track follow-up services for quality care Navigate insurance processes and secure authorizations as needed Lead team operations, support staff onboarding, and collaborate in interdisciplinary activities