988 Chat/Text Crisis Specialist, Special Populations Centerstone of Tennessee, Inc.

• 3.1 Nashville, TN Job Details Full-time $20.05
• $28.

10 an hour 18 hours ago Benefits 403(b) matching Health savings account AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance Paid time off Employee assistance program Vision insurance 403(b) Life insurance Qualifications Live chat Customer follow-ups Health screenings Patient follow-up care Risk management for crisis intervention support Texting/chatbox tools Bachelor's degree in social work Referral services for crisis intervention support Bachelor's degree in psychology Certified Recovery Specialist Community resource coordination in health services social work Social Sciences Mental health resources facilitation Phone customer support Bachelor's degree Psychology Client referral services Emotional safety support Social Work Referral coordination Entry level Suicide risk assessment Full Job Description Centerstone is among the nation's leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people's lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team! Centerstone, a trauma-informed organization, endorses an organizational culture built on understanding, recognizing and responding to those affected by trauma to strengthen resilience for our clients, staff and community. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION

SUMMARY

OF POSITION

This is a remote position on a 24/7/365 mental health crisis/suicide prevention focused team. Handles incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), also known as 988. Provides brief clinical screenings, risk assessments and appropriate service linkage for individuals who are experiencing emotional distress. While the interactions begin online, this position may also support telephonic intervention if an individual would prefer or need continued support to ensure safety.

ESSENTIAL DUTIES & RESPONSIBILITIES

Provides telephonic or chat clinical screenings and risk assessments. Answers crisis contacts via the chat/text platform to assess for suicide, safety and identify appropriate community resources to best meet individual needs. Conducts follow-up calls for individuals who are deemed moderate to high risk for suicide. Meets the ethical and clinical standards in compliance with all accreditation. Actively participates in ongoing supervision, training and team meetings. Assist in administrative tasks as needed

KNOWLEDGE, SKILLS & ABILITIES

Effectively communicate via written, verbal, in person and virtual methods. Demonstrates high-level customer service skills and professional etiquette. Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources. Knowledge of suicide assessments. Skill in providing crisis intervention.

QUALIFICATIONS

Education Level Bachelor's degree in Behavioral Science, Psychology, Social Work, or related field required; or Certified Peer Recovery Specialist. Years of Experience Six months to one year of related crisis experience is preferred. Required Certification/Licensure

N/A PHYSICAL REQUIREMENTS

Standing

• 10% Sitting
• 90% Squatting
• Occasional Kneeling
• Occasional Bending
• Occasional Driving
• Occasional Lifting
• Occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type:

Full time

Pay Range:

$20.05

• 28.

10 Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy: Medical, dental, and vision health coverage Flexible Spending and Health Savings Accounts 403b retirement plan with company match Paid time off and ten paid holidays AD&D Insurance, Life Insurance, and Long Term Disability (company paid) Employee Resource Groups Continuing education opportunities Employee Assistance Program Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect. At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture. Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve. Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.