Pastor of Operations

OVERVIEW

The ideal candidate for this role is a strategic, seasoned, adaptive, detail-oriented operations leader who combines systems thinking with a deep commitment to excellence and service. They bring the ability to bring stability to complex environments, creating order that enables ministry and people to flourish. This individual values relationships, collaboration, approaches challenges analytically, and ensures that operational and facility systems reflect care, stewardship, and integrity. They have a proven record of shaping culture, developing and leading teams, and building, maintaining and evaluating processes while building strong, trusting relationships across departments, and fostering unity and alignment throughout the organization.

AREAS OF DIRECT OVERSIGHT

Business & Finance Office & Administrative Systems Campus Facilities, Maintenance, and Grounds (outsourced) Organizational Process and Policy Development Safety, Security, and Risk Management Vendor and occasional Event Management Tenant relations

ESSENTIAL DUTIES AND RESPONSIBILITIES

Organizational Operations (40%) Develop, implement, and oversee operational systems, policies, and processes to continually improve efficiency and communication across ministries and the organization. Supervise and coordinate administrative functions, including HR policy compliance, purchasing, payroll coordination, AP/AR, and record keeping. Oversee budget planning and spending for all operational and facilities arenas. Maintain organizational systems and data tools (e.g., Planning Center, ACS, databases, key logs, registrations). Support ministry leaders through process improvement, resource management, budget preparation, and event logistics. Lead or support major cross-ministry projects and initiatives that improve workflow and staff collaboration. Facilities Leadership (30%) Oversee the maintenance, functionality, and appearance of the Grace campus and associated properties. Oversee projects, maintenance schedules, and service agreements, and negotiate vendor contracts. Manage all facility usage-both internal ministry and external rentals-to ensure efficient scheduling, hospitality, and safety. Ensure compliance with safety standards, building codes, and emergency procedures. Serve as the primary contact for alarms, emergencies, and urgent maintenance issues. Team & Leadership (20%) Supervise the Business Office and custodial staff, providing clarity of expectations and performance feedback. Foster a culture of service, stewardship, and collaboration across staff and volunteers. Participate in leadership team discussions, staff meetings, and cross-department planning efforts. Support Lead Pastors and Ministry Leads in staff development, time management, and project planning. Strategic Projects & Continuous Improvement (10%) Evaluate and improve operational and facility processes. Lead or assist in strategic initiatives related to sustainability, stewardship, or capital improvements. Identify and implement technology or systems upgrades that improve organization-wide workflows.

EDUCATION AND EXPERIENCE

Minimum:

High School Diploma and 2-3 years related experience.

Preferred:

Bachelor s degree, 5+ years of experience in operations, administration, or organizational leadership, preferably in a church or nonprofit environment, with a proven ability to manage and develop people.

SKILLS & COMPETENCIES

The ideal candidate

Strategic Systems Thinking:

Ability to support Pastoral staff and ministries with sustainable operational systems. Driving Execution

• Turns strategic plans into measurable results.

Leadership & Supervision:

Skilled in training teams, managing conflict, and fostering collaboration. Analytical, adaptable : Ability to think comprehensively around a problem and find solutions, making adjustments where necessary.

CORE COMPETENCIES

Operational Decision Making

• Uses input and discernment to drive effective action. Planning & Organizing
• Sets clear priorities and aligns resources efficiently. Continuous Improvement
• Proactively refines systems to enhance ministry effectiveness. Safety & Risk Management
• Ensures compliance, safety, and preparedness across facilities. Collaboration
• Builds trusted partnerships across departments, volunteers, and outside partners.

Communication:

Strong interpersonal, written, and verbal communication skills.

COMPUTER PROGRAMS USED

Google Suite (Drive, Gmail, Docs)? ACS (accounting) iSolved (payroll) Planning Center Text in Church