Assistant Director of Resident Engagement

Assistant Director of Resident Engagement The Towers at Tower Lane New Haven, CT Job Details Full-time $80,000 a year 2 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Customer communication Volunteer management Program development Caseload management Copy machines Working with geriatric patients Bachelor's degree Attention to detail Fax machines Productivity software Faxing Geriatrics Time management Full Job Description Assistant Director of Resident Engagement Posting Are you ready to be the change in the life of an older adult? The Towers at Tower Lane is looking to fill an amazing role on our team with a focus on resident engagement and a social model adult day program. Our community has 328 apartments and this role would help source and establish programming and systems to engage, enlighten and entertain. Leading a team of programming professionals, spiritual leaders, volunteer coordinators, drivers and program assistants, this role would be the driving force for bringing our seniors out of their apartments and into their best lives. The right person for this role would be a mix of methodical, visionary and fun! Please see the job description for more details and we look forward to meeting you!

JOB DESCRIPTION GENERAL DESCRIPTION OF DUTIES

Our Mission:

We are a warm and vibrant senior community, infused with Jewish values, where people live their best lives.

Our Guiding Principles:

We are an inclusive community, fostering respect for all. We are committed to compassionately putting the person before the task and connecting genuinely with one another. We embrace and explore the most innovative ways to help people to continue growing, learning, and celebrating life. We lead with quiet competence, serving one another with care, strength, and humility. As a critical member of The Towers at Tower Lane's Support Services Team, the Assistant Director of Resident Engagement is a self-motivated and compassionate leader who oversees the development and ongoing refinement of a new approach to community-based programming for seniors in an affordable housing setting. The purpose of this new approach is to identify our residents' needs physically and psychosocially and implement intervention programs based on the specific needs of the resident population cohorts. Ultimately, the goal is to create a community wide programming approach that engages residents on many levels and allows leaders to make data-driven decisions about programming. This leader will lead all programming and volunteerism based aspects through supervising a team of programming and volunteer coordination staff and will build out and enhance programming continuously, with focus on evidence-based programming.

SPECIFIC DUTIES AND RESPONSIBILITIES ESSENTIAL JOB FUNCTIONS

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. Develop, implement, and continually enhance programming for all residents of The Towers. Continually improve systems surrounding monthly programming calendars, in-house digital and print media, and marketing of programming for residents. Initiate Evidence-Based Programming as a foundation of the Adult Day program and Cognitive Pathway. Develop systems that would lead up to the initial certification and subsequent recredentialling for the Adult Day program; ensuring compliance with all state of Connecticut Adult Day guidelines. Develop programs that provide safety and stimulation. Assists with providing staff with the appropriate training and support to address the emphasis of the program. Assure staff orientation and annual training. Provide support, direction, feedback, and training for all staff members when necessary. Delegate responsibilities to staff with clear definition of expectations. Supervise, schedule, and manage performance of Memory Care staff in coordination with Vice President. Monitor, analyze and report on statistics related to programming contained in the resident engagement software platforms. Partner with Assistant Director of Resident Support to market programming to pockets of residents who meet criteria of evidence-based programs. Partner with Vice President on any programming initiatives and continually report statistics and performance metrics at update meetings. Direct oversight of Manager of Volunteer and Life Enrichment Services.

• Partner with Manager of Volunteer and Life Enrichment Services to determine volunteer needs for programs and events.
• Develop, manage, and enhance standardized systems for tracking volunteerism and growth of volunteer base, based on agreed upon metrices.
• Partner with Healthy Living Program Coordinator and help to create and manage programs for Towers residents that are enriching across the perceived self-wellness pathways.
• Uphold and enhance the programming aspect of the Proactive Partner Model, with input from Vice President.
• Manage the annual programming budget and stay within guidelines.
• Partner with team members to execute a proactive volunteer recruitment and retention plan focused on driving participation in programming. Listen and gather appropriate feedback from all interested parties and implement reasonable suggestions to enhance the programming at The Towers.
• Work collaboratively with Towers Foundation on grants and donor led programming requirements and proposals.

Maintain statistics in accordance with in-house and external funding requirements as requested. Promote an atmosphere of caring, warmth and friendliness throughout the organization. Provide excellent customer service and refer inquiries/issues to appropriate resources. Participate in Committees as assigned. Provide back-up for Assistant Director of Resident Support during absences. Effectively interact and be sensitive to the residents their families and significant others. Keep assigned office or work area professional, neat, organized and clean. Perform other assignments/special projects from time to time as authorized by Vice President.

MINIMUM TRAINING AND EXPERIENCE

Bachelor's Degree with a concentration in Social Services, Social Work, Counseling, Gerontology, or related field. 3+ years' experience providing care to older adults. Experience leading case management and support service delivery to older adults. Working knowledge and understanding of federal, state, and local governmental entitlement programs within the State of Connecticut. Excellent organizational, time management, and judgement skills. Exceptional attention to detail, as well as follow through of tasks. Must work well under pressure and be able to prioritize tasks while taking direction and requests from multiple people in a fast-paced environment. Excellent verbal, written, and inter-personal communication skills. Working knowledge of all Microsoft Office products. Knowledge and familiarity with Jewish traditions helpful. Knowledge and experience in the use of various types of office equipment (photocopiers, fax machines, etc.) Self-motivated, hands-on individual with the ability to troubleshoot and problem solve independently while also working within a team atmosphere. Willingness to be flexible with one's work schedule in order to accommodate community, resident, team member and business needs. Extreme amount of patience, warmth, and sensitivity. Demonstrated creativity and problem solving skills.

ADA COMPLIANCE

Physical Ability:

Predominantly, tasks are sedentary, however tasks may involve the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 40 pounds).

Sensory Requirements :

Some tasks require visual perception and discrimination. Some tasks require oral communications ability.

Environmental Factors:

Tasks are regularly performed with potential exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, pet dander, pet waste, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents, violence, disease, or pathogenic substances.

Pay:

$80,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person