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JC
Jewish Child Care Association
Administrator on Duty (AOD)
Career Insights for Residential Assistant / Advisor
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Based on New York data
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What they do
A Residential Assistant or Advisor works in a residential mental health, long-term care, or substance abuse treatment facility and provides support for patients, including resolving conflicts, helping them adjust to their environment, and alleviating concerns. Performs inspections and assists with move-ins and facility programming.
$45,523 / year median in New York
+8% projected growth
Job Description
Position Summary The Administrator on Duty (AOD) provides critical 24/7 operational and administrative oversight for Residential Treatment Centers (RTCs) serving adolescents with trauma-related and mental health challenges. As a key leader on campus, the AOD ensures staff compliance with agency policies, maintains safety and coverage standards, supports therapeutic interventions, and models trauma-informed care in all interactions. Working closely with Residential Supervisors, Directors, and clinical teams, the AOD plays a central role in crisis management, staff supervision, and ensuring a safe, structured, and healing environment. Key Essential Functions Leadership Identify program needs and implement solution-based protocols with senior staff and stakeholders Ensure compliance with agency and program policies under the RTC AOD Director Actively participate in programmatic and clinical meetings Contribute ideas for program development and growth Manage daily campus operations, including client/staff movement and environmental safety Triage and manage critical incidents in coordination with relevant stakeholders Support implementation of youth treatment planning Provide supervision and guidance to Residential Youth Counselors (RYCs) Address all incidents of aggression/violence with youth and treatment teams Be available on-call for emergency staffing needs Management Direct work of RYC and admin staff in collaboration with Residential Supervisors Maintain detailed shift records in AOD Logs Liaise with the school while ensuring FERPA confidentiality Conduct and document rounds to all living units (4 times per active shift; 3 times per inactive shift) Oversee petty cash disbursement and vehicle assignments (fleet remains under Facilities) Monitor offices, common areas, and building perimeters for safety and quality Ensure appropriate staffing levels, manage per diem list, and address coverage gaps Provide crisis support and instruction during RS absences; model TCI techniques Ensure staff have access to necessary tools (radios, keys, etc.) Support daily transitions and time-home/weekend planning Participate in shift debriefings and maintain communication via radio and agency cell phone Uphold and model trauma-informed care practices Required Qualifications High school diploma required; Associate's or Bachelor's in Human Services or related field preferred Minimum 5 years' experience with youth in residential/behavioral health settings At least 3 years of supervisory experience in a similar environment Valid NYS driver's license (CT or NJ also acceptable) Must pass all pre-employment screenings per ORR requirements Knowledge, Skills, and Abilities Strong leadership and team-building skills Effective delegation and task management abilities Interpersonal skills to work with diverse staff and youth populations Experience in trauma-informed and youth-centered approaches Strong crisis intervention and de-escalation skills Understanding of OCFS and ACS regulations Familiarity with Microsoft Office and ability to learn new platforms Culturally competent and committed to equity in care Must pass Therapeutic Crisis Intervention (TCI) training