Technology Support Coordinator

Skip to Main Content Job Description Search keywords Actions Job Description More Actions Technology Support Coordinator Job

ID322342

Location Estrella Mountain Comm College Full/Part TimeFull-Time Regular/TemporaryRegular Salary Range $27.02

• $35.13/hourly, DOE Grade 115 Work Schedule Monday
• Friday, 8am
• 5pm

Summer Hours:

Monday

• Thursday, 7am-6pm Schedule is based on the operational needs of the department and EMCC To best serve the students, department, and college, this position is fully in-person Work Calendar 12 Months Maricopa Summary 10 Colleges.

Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision—creating excellence in education for a better world. We focus on people—not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community—we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at

MCCCD:

Affordable and Comprehensive Benefits Package:

Nationwide Medical, Dental, and Vision Coverage

Paid Time Off:

Vacation, Sick Leave, and Personal Time 20 Paid Observed Holidays Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions

Optional Retirement Plans:

403(b), 457(b), Roth 403(b), Roth 457(b) Tuition Reimbursement for employees and dependents Annual Professional Development Funding

Flexible Work Schedules Employee Health & Wellness Programs:

District-Wide Wellness Program with Workshops and Webinars Monthly Health & Wellness Calendar and Newsletter Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs Employee Assistance Program (EAP) Sight-On-Site Eye Care Services Mobile On-Site Mammography Screenings Pre-Retirement Planning Events Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) Job Summary Estrella Mountain Community College (EMCC) is hiring a Technology Support Coordinator. This position is a critical technology support role that will serve as the helpdesk lead for the campus. Additionally, this position will assist the department leadership with project management, planning, process improvement, and the student laptop checkout program. Essential Functions 25%

• Manages helpdesk, including ticketing system and phone coverage to ensure that support is available to the campus community when it is needed and during normal business hours.

Manages and assigns tickets for all requests that are submitted to the Technology Services managed queues in the Maricopa Helpdesk. Reviews analytics for trends and patterns to identify opportunities for increased efficiency, proactive service, and other improvements. 20%

• Manages department projects in coordination with the Technology Support Supervisor to ensure tasks and action items are completed on schedule by assigned technicians. Coordinates project communication and documentation efforts. 20%
• Develops end-user training materials to support campus users of systems. Develops how-to documents and training that users can refer to when using technology. Analyzes trends in support requests and problems in order to prioritize the creation of user materials to have the biggest impact on user training needs. 15%
• Oversees and manages user account support processes for college employees, including in Azure AD and Cisco DUO. Ensures that processes and procedures are followed to verify identities. Provides guidance to the campus on changes in policies that may affect their ability to log in to systems or access resources. 10%
• Manages equipment checkout program for both student laptop checkouts and employee equipment checkouts. Manages electronic forms submitted in Dynamic Forms to ensure that required documentation is approved and in place for equipment checkouts. Works with the Computer Commons to ensure they have the correct stock of equipment to support the number of checkouts. 10%
• Participates in department planning with the Technology Support Supervisor, collaborates with other colleges on common efforts and issues to find solutions or guide discussions, and represents EMCC in the CCLG meetings.

Coordinates surplus and inventory efforts with the rest of the division and property accounting. Other duties as assigned, commensurate to the grade level of the position. Minimum Qualifications Associate's Degree from a regionally accredited institution and three (3) years of full-time equivalent technical experience in an area directly related to assignment. Some assignments may require additional technical training and/or vendor/technical certifications. OR An equivalent combination of the conferred degree and directly related full-time work experience as described above, sufficient to successfully perform the essential duties of the job, such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered Desired Qualifications One (1) year of professional experience managing technology-related projects One (1) year of professional experience managing a technology helpdesk ticketing system One (1) year of professional experience developing end-user technical documentation One (1) year of professional experience providing training to end-users One (1) year of professional experience working in a college/university IT support environment One (1) year of full-time, relevant MCCCD experience within the previous two years Special Working Conditions May be required to lift or carry up to 25lbs with or without a reasonable accommodation. May be required to view a computer monitor for a prolonged period of time. Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving: https://www.maricopa.edu/about/careers/apply May be required to work at multiple sites and locations. Climbing stairs and/or ladders to reach assigned areas along with working at heights.