A Social or Human Services Assistant assists with identifying and arranging community services for clients. Works with social workers and other human services professionals. Helps with rehabilitation for people with disabilities or those in recovery, or coordinates home care services for the elderly; may also coordinate housing or job training assistance for immigrants, veterans, former inmates or families in crisis.
Job Overview Dealers Resource Center is seeking an organized, dependable, and service-focused Operations Support Coordinator to join our Osage Beach office. This position provides day-to-day support for our Operations, Claims, Customer Service, and Payments departments. The role includes answering customer and claims calls, processing contract cancellations, providing backup support for approved claim payments, coordinating internal requests, and assisting company leadership. The right person will be comfortable handling a variety of responsibilities, communicating with customers and dealership personnel, and making sure assigned tasks are completed accurately and on time. This position reports to the Operations Manager and may also assist the COO with projects as needed. Responsibilities Answer incoming customer service and claims calls, assist with general questions, and route technical matters to the appropriate team member Prepare cancellation quotes and process contract cancellations Provide backup support for processing and documenting approved claim payments Add or update users for active dealerships, agents, and employees as needed Coordinate and follow up on IT requests for the Operations and Claims departments Package and ship marketing materials to dealerships and agents Follow up with customers and dealerships after positive claim experiences and request reviews when appropriate Maintain accurate records, spreadsheets, documents, and internal trackers Assist with scheduling, correspondence, office supplies, and general office coordination Support the Operations Manager and COO with follow-ups, reporting, and special projects Qualifications Previous experience in customer service, office operations, administrative support, or a related role Strong organization, accuracy, and follow-through Professional phone, email, and in-person communication Comfortable answering incoming calls and assisting customers who may be frustrated Able to manage multiple responsibilities and changing priorities Comfortable handling confidential, payment, and contract-related information Working knowledge of Microsoft Outlook, Word, and Excel Strong computer skills and the ability to learn new systems Dependable, professional, and able to work independently Available to work full-time from our Osage Beach office Experience in claims support, payment processing, contract cancellations, dealerships, or the automotive industry is helpful but not required.
Pay:
$48,000.00 - $52,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance
