Front Desk Administrative Assistant/Office Coordinator (IDD/DDD Day Program Human Services)

Description:

Innovative Life of New Jersey is seeking a Front Desk Administrative Assistant / Office Coordinator to support programs serving individuals with intellectual and developmental disabilities (IDD) under New Jersey DDD services. This role plays a critical part in maintaining daily operations, ensuring compliance, and supporting a structured, fast-paced program environment. Key Responsibilities Serve as primary front desk contact for visitors, staff, and families Provide administrative support including scheduling, filing, scanning, and data entry Track attendance, participant records, and documentation Support intake and discharge processes ensuring accuracy Monitor billing and documentation for timely submission Maintain staff credentialing files and compliance tracking Assist with onboarding, background checks, and documentation Support EHR systems (Therap preferred) Assist with audits, compliance tracking, and reporting Maintain professional office environment Coordinate communication across teams, families, and providers

Requirements:

High school diploma or equivalent 2+ years administrative or front desk experience 2+ years' experience in human services or healthcare Strong organizational and multitasking skills Strong communication and professionalism Microsoft Office proficiency Ability to maintain confidentiality Qualifications - Preferred Experience in IDD or day program settings Experience with EHR systems such as Therap Familiarity with Medicaid or compliance environments Experience supporting audits or credential tracking Regulatory / Compliance Requirements (DDD) Support DDD program requirements and compliance standards Assist with audit readiness and documentation accuracy Track CPR/First Aid, training, and credential expirations Ensure HIPAA compliance and confidentiality Who Will Thrive in This Role This position is a great fit for someone who has worked as a: Administrative Assistant Front Desk Receptionist Office Coordinator Healthcare Administrative Assistant Human Services Administrative Support Medical Office Assistant Why Join Innovative Life of New Jersey? Stable, full-time schedule (no nights or weekends) Work in a structured, team-oriented environment Opportunity to build experience in healthcare administration and human services Play a key role in supporting a program that serves the local community Benefits Medical, Dental, and Vision Insurance Health Savings Account (HSA) and Flexible Spending Account (FSA) options Paid Time Off (PTO) and Paid Holidays 401(k) Retirement Plan (with employer match, if applicable) Company-paid Life Insurance and optional supplemental coverage Short-Term and Long-Term Disability Insurance Employee Assistance Program (EAP) Professional Development and Training Opportunities Employee Referral Bonus Program (if applicable)