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Family Support Worker
Career Insights for Social / Human Services Assistant
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Scorecard
Based on New York data
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What they do
A Social or Human Services Assistant assists with identifying and arranging community services for clients. Works with social workers and other human services professionals. Helps with rehabilitation for people with disabilities or those in recovery, or coordinates home care services for the elderly; may also coordinate housing or job training assistance for immigrants, veterans, former inmates or families in crisis.
$45,313 / year median in New York
+8% projected growth
Job Description
Qualifications and Education Requirements:
- Two (2) years of study at a regionally accredited or NYS registered college, university, or business school; OR High School Diploma/GED and two years of experience supporting social services, employment, healthcare, or other closely related program
- Interpersonal communication skills and written skills.
- Effective time management and organizational skills.
- Responsible, self-motivated and capable of managing multiple tasks.
- Working knowledge of computer programs including Microsoft Word. DUTIES and Responsibilities
- Provide opportunities for parents to improve parenting skills and life skills to prevent placement of children or to reunite the family as soon as possible.
- Services will be provided in a family's home or at community locations.
- Flexibility with hours is required to appropriately serve a family depending on their availability.
- A community-based, family-focused, child -centered approach will be used in the delivery of services
- Assess family needs and work with the family and caseworker to develop and establish appropriate family support outcomes and service plan goals.
- Use the COS (Circle of Security) Curriculum when appropriate.
- Maintain an average caseload of 8 families (this may vary from 5-12 depending on needs) and provide between 2-8 hours of education per family per week (this will vary depending on family progress).
- Transport families as needed to support outcomes and service plan goals.
- Supervise visits in the home as needed.
- Thoroughly document contacts into the statewide system, within 48 hours of contact. Attend required meetings as appropriate for program/agency and be available to testify when needed in court.
- Conduct service plan reviews every 90 days with family and supports to review goals progress and document any concerns pertaining to the child's well-being.
- Conduct safety assessments as required.
- Assist and perform any other duties as assigned.
ADDITIONAL EXPECTATIONS
- Must have a valid NY Driver's License, and acceptable driving record with adequate insurance.
- Must comply with all Agency policies and procedures.
- Required to understand and abide by the laws regulations, policies, and procedures that apply to the program or service that you provide.
- Required to report any known or suspected violation of laws, regulations, policies or procedures related to programs, services, agency operations, or personnel of the agency.
- Required to maintain accurate documentation including, but not limited to, purchase orders, petty cash, expenditures, mileage records, and time sheets.
- Attend all trainings as necessary for job performance.