Care Management Support Coordinator II - J01003

Care Management Support Coordinator II Position Purpose Supports administrative care management activities including outreach, inbound calls, and scheduling services. Acts as a point of contact for members, providers, and staff to resolve issues and documents member records in compliance with state and regulatory guidelines. Education & Experience High School diploma or GED required 2-3 years of related experience in managed care, medical office/facility, or call center

Additional Skills & Qualifications Required:

Spanish speaking skills

Experience:

Call center and medical administration background

Knowledge:

Medical terminology in Medicare/Medicaid field

Preferred:

Referral knowledge with local organizations that support social service needs

Disqualifiers:

Lack of call center experience or medical knowledge Day-to-Day Responsibilities Perform outreach calls to members to support care plan next steps. Answer inbound calls and assist with scheduling services Provide referrals to health plan and community resources for social service needs (clothing, food, financial, family, medical) Support member onboarding with welcome letters, correspondence, and educational materials Document and maintain non-clinical member records per regulatory requirements Job Type & Location This is a Contract position based out of Tempe, AZ. Pay and Benefits The pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position.

Application Deadline This position is anticipated to close on Apr 2, 2026. h4>

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.