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State of Massachusetts - Department of Mental Health

Mental Health Worker II- Community Outreach Worker

Career Insights for Social / Human Services Assistant

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What they do

A Social or Human Services Assistant assists with identifying and arranging community services for clients. Works with social workers and other human services professionals. Helps with rehabilitation for people with disabilities or those in recovery, or coordinates home care services for the elderly; may also coordinate housing or job training assistance for immigrants, veterans, former inmates or families in crisis.

$48,613 / year median in Massachusetts

+11% projected growth

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Job Description

Mental Health Worker II
  • Community Outreach Worker State of Massachusetts
  • Department of Mental Health
  • 3.8 Brockton, MA Job Details Full-time $52,178.36
  • $67,380.
30 a year 11 hours ago Qualifications Passenger vehicle Class D Working with individuals with mental health conditions Full Job Description The Brockton Multi Service Center Adult Community Clinical Services (ACCS) Integrated Team (IT) Program operated by the Department of Mental Health (DMH) is seeking a dynamic candidate who will serve as a Community Outreach Worker (MHW II) within one of our Adult Community Clinical Services (ACCS) teams. The
ACCS MHW II
will provide trauma-informed, person-centered community-based interventions that target skill development to assigned caseload of community clients. Will serve as the direct care liaison to assigned caseload and will provide services to assigned clients on an ongoing and as needed basis. Participates in the development of Community Service Plan (CSP) with assigned caseload. Completes required documentation and communicates critical & pertinent information to team.
Please note:
These positions are 40 hours per week. The selected candidate will work the following rotating schedule: Weeks 1 & 2: Monday through Friday 8:30am
  • 5:00pm (Saturday and Sunday off) Week 3: Tuesday through Saturday 8:30am
  • 5:00pm (Sunday and Monday off) Duties and Responsibilities (these duties are a general summary and not all inclusive): Serve as a member on an ACCS Integrated team by attending regularly scheduled meetings, coming prepared to present relevant psychosocial history, and provide updates on person served's progress toward goals and any barriers to progress.
Responsible for assisting in the development, understanding, & implementation of CSPs of those that are on assigned case load by involving person served and significant others as appropriate. Assess the needs of assigned persons on a regular basis by reviewing records, providing supportive counseling and maintaining regular contact with persons served and families via outreach in their home or other community environments. Provide competency-based, evidence-based and best practice interventions including use of identified screening tools. Responsible for reading & communicating all pertinent information and attending daily rounds and staff meetings and informing supervisor or designee of any critical information. Responsible for transporting or arranging transportation for persons served that need that level of service. Involve persons served and all identified natural supports and collateral providers in the process of treatment planning and ensure that plans are agreed upon by obtaining person served or LAR signature. Responsible for maintaining person served records in a timely manner by documenting in EMR and paper record and completing all other related forms to ensure compliance with DMH regulations and Rehab Option requirements. Responsible for updating CARE database during team review/meetings to tack/monitor review cycles, assessments and annual physical exams. License and/or
Certification Requirements:
Possession of a current and valid Class D Motor Vehicle Operator's license is required for this function.
Preferred Qualifications:
Experience working with people with chronic/persistent mental illness and/or substance use disorders Experience in and/or knowledge of human services desired. Given the population served, bilingual or multilingual fluency
Special Requirements:
Please note in accordance with an agreement between the Commonwealth of Massachusetts, Department of Mental Health and AFSCME/Council 93, employees assigned to a work unit where the Medication Administration Program (MAP) is used are required to pass MAP certification within 6 months of entering the position or 3 examination opportunities, whichever comes first. Employees are required to maintain MAP certification as long as you are working in said program.
Mission Statement:
The Brockton Multi Service Center provides comprehensive services to mentally ill adults and children. Programs include Outpatient, Case Management, ACCS, and PACT team. The Brockton Multi service Center is a Joint Commission certified facility. In all ways we aspire to create an environment which promotes growth, recovery and independence for clients, families and employees alike.
Pre-Hire Process:
A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori. Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.
ADA Reasonable Accommodation:
If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests For questions regarding this requisition, please contact Executive Office of Health and Human Services, Human Resources at 1-800-510-4122, Option 4. Qualifications
  • External First consideration will be given to those applicants that apply within the first 14 days.
MINIMUM ENTRANCE REQUIREMENTS
Applicants must have (A) at least one (1) year of full-time, or equivalent part-time, experience in providing direct care services to individuals with a mental illness or physical disabilities or (B) any equivalent combination of the required experience and the substitution below. Incumbents may be required to have a current and valid motor vehicle driver's license at a class level specific to assignment.
Based on assignment:
Incumbents are required upon successful completion of a training program to obtain and maintain one or more of the following certifications: Cardiopulmonary Resuscitation (CPR), first aid, and Medication Administration Program (MAP) certification.
Substitutions:
I. An Associate's degree or higher in psychology, human services or a closely related field may be substituted for the required experience. Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Qualifications First consideration will be given to those applicants that apply within the first 14 days.
MINIMUM ENTRANCE REQUIREMENTS
Applicants must have (A) at least one (1) year of full-time, or equivalent part-time, experience in providing direct care services to individuals with a mental illness or physical disabilities or (B) any equivalent combination of the required experience and the substitution below. Incumbents may be required to have a current and valid motor vehicle driver's license at a class level specific to assignment.
Based on assignment:
Incumbents are required upon successful completion of a training program to obtain and maintain one or more of the following certifications: Cardiopulmonary Resuscitation (CPR), first aid, and Medication Administration Program (MAP) certification.
Substitutions:
I. An Associate's degree or higher in psychology, human services or a closely related field may be substituted for the required experience. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
Official Title :
Mental Health Worker II Primary Location :
United States-Massachusetts-Brockton-165
Quincy Street Job :
Direct Care Agency :
Department of Mental Health Schedule :
Full-time Shift :
Day Job Posting :
Aug 25, 2026, 7:46:40
AM Number of Openings :
2
Salary :
52,178.36
  • 67,380.
30 Yearly If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer /
ADA Coordinator :
Christina Hyppolite,
  • 8572835830
Bargaining Unit :
02-AFSCME•
Service/Institutional Confidential :
No Potentially Eligible for a
Hybrid Work Schedule :
No