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Job Description
Program Support Coordinator Community Enrichment Services, LLC San Leandro, CA Job Details Full-time $5,500 - $6,000 a month 7 hours ago Qualifications Operational analysis Interpersonal skills Coaching English Technology security practices Prompt engineering Customer inquiry handling Driver's License Data Security (Data management) Organizational skills AI-driven automation Achieving project delivery timelines Process management AI applications Negotiation Generative AI Time management Full Job Description About Our Agency We are a modern, high-standard Independent Living Skills (ILS) agency operating within the Regional Center of the East Bay (RCEB) network. We provide specialized training and advocacy to empower neurodivergent adults and individuals with developmental disabilities to live autonomous, successful lives. We judge talent by real-world execution, resourcefulness, and critical thinking. We operate as an efficiency-focused agency that trains and equips our team to use cutting-edge enterprise productivity tools to work faster, smarter, and more effectively. We treat our staff with deep respect and provide a workplace built on open communication, zero fluff, and high-level tech leverage. Role Summary We are looking for an exceptionally organized, tech-fluent Coordinator to work directly alongside our Operations Business Manager to oversee consumer programs, mentor our field staff, and ensure flawless compliance across our 5 core areas of responsibility.
Technology & Efficiency Integration:
We use intelligent, automated systems to streamline our administrative reporting and quality control. By reducing the traditional manual documentation burden, this advanced toolset is designed to liberate your time—enabling you to focus your energy on high-value, face-to-face community advocacy, field coaching, and strategic provider relationships. Key Responsibilities1.
ISP & Documentation Quality Control Compliance Auditing:
Review and audit frontline field staff service logs to ensure clinical completeness and strict alignment with regional center billing guidelines.
Automated Report Synthesis:
Leverage our secure enterprise technology to synthesize raw field notes into beautifully written, highly articulate Individual Service Plans (ISPs) and annual consumer progress assessments.
Timeline Management:
Own the agency's compliance calendar, tracking upcoming report deadlines to ensure flawless, on-time submissions to RCEB. 2.
Case Manager & Communication Support Professional Correspondence:
Use our internal tools to draft clear, professional email correspondence for RCEB Case Managers and service providers.
Follow-up Management:
Maintain internal tracking systems to ensure zero lag time on incoming inquiries and system follow-ups.
Referral Intake Pipeline:
Manage the administrative onboarding process for new consumer referrals, ensuring authorization packets are perfectly organized. 3.
Consumer Case Coordination Utilization Analysis:
Monitor consumer service hours, attendance, and service consistency across data logs to ensure authorized funding is fully utilized.
Early Pattern Flagging:
Analyze field inputs to catch consumer regressions or emerging boundaries early, allowing leadership to proactively adjust support.
Administrative Safeguards:
Coordinate and organize compliance paperwork for non-emergency crisis documentation and special incidents. 4.
Diplomatic Staff Coaching & Quality Assurance Active Field Mentorship:
Conducting on-site shadow shifts and real-time operational audits to support and coach frontline personnel directly in the service environment.
Training Frameworks:
Help deploy quick-reference compliance templates and toolkits to ensure field staff stay perfectly aligned with company SOPs. 5. Housing & Resource Coordination (High-Value Advocacy)
Resource Mapping:
Locate, evaluate, and catalog affordable housing opportunities, specialized voucher programs (Section 8/EHV), and community resources within Alameda County.
Community-Based Housing Advocacy:
Cultivating face-to-face relationships with regional property managers and community partners to actively secure and validate client placements.
Barrier Tracking:
Monitor individual consumer housing applications and note systematic placement barriers so the agency can advocate effectively.
Work Structure & Environment Field-Forward Engagement:
This is a dynamic, mobile role requiring a strong, consistent physical presence in the community to audit operations, mentor field staff, and negotiate housing placements across the East Bay.
Administrative Focus Blocks:
Remote/work-from-home flexibility is strategically allocated for deep-focus administrative tasks, report editing, and asynchronous coordination.
The Dynamic:
Candidates should expect a fluid schedule where community impact and field visibility take clear operational priority over desk time.
Qualifications:
Critical Thinking over
Pedigree Education & Experience:
Bachelor's degree in Social Work, Health/Human Services, or related fields (+1 year experience) OR 2 years of similar professional experience.
Core Competencies:
We prioritize 'learning on the fly,' rigorous process management, and sharp priority setting.
Interpersonal Savvy:
The ability to communicate effectively, provide diplomatic coaching, and offer constructive feedback in high-stakes environments.
Advanced Technology Literacy:
Highly comfortable using generative AI platforms. You understand how to construct specific prompts, provide clear context, and iteratively refine outputs to solve complex administrative problems. The "Premium Editor"
Standard:
Because our automated reporting workflows handle the raw drafting, you must possess an exceptional command of professional English, logic, and policy compliance to review, correct errors, and perfect all outputs before they leave your desk.
Operational Boundaries:
Excellent time-management skills and the ability to maintain strict professional boundaries, managing your 40-hour weekly schedule efficiently.
Data Security Protocol:
Absolute commitment to information security, strictly adhering to internal agency data privacy guidelines.
Logistics:
Valid CA Driver's License, clean DMV record, and the ability to pass a standard background check (DOJ/FBI).
Perks & Autonomy Competitive & Compliant Pay:
$31.75 - $34.60 per hour ($5,500 - $6,000/month equivalent) based on independent case mastery and audit-ready performance.
Earned Hybrid Flexibility:
Once onboarding is complete, you will have remote autonomy for deep administrative blocks. Because this is a field-forward role requiring consistent office and community presence, we trust you to own your calendar and deliver results.
Direct Executive Access:
Work directly with the Operations Business Manager, gaining an inside look at how to run a modern, highly successful human services business.
