Support Coordinator

Support Coordinator Lafayette, LA Job Details Full-time $35,000 - $45,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Work from home Vision insurance Qualifications Master's degree in social work Record keeping Computer operation Master of Social Work Nursing Bachelor's degree in counseling Maintaining an organized workspace Microsoft Outlook Bachelor's degree in social work RN License Achieving HIPAA compliance Phone communication Computer literacy Intake Caseload management Maintaining patient confidentiality Writing skills Bachelor's degree in psychology Social work HIPAA Filing Patient advocacy Bachelor's degree in sociology Bachelor's degree in economics Research Sociology State healthcare regulations Criminal Justice Bachelor's degree in philosophy RN experience Bachelor's degree in child development Bachelor's degree Liberal Arts & Sciences Counseling Psychology Family & Consumer Sciences Human Services Bachelor's degree in nursing Bachelor's degree in education Client advocacy in social work Social Work Appointment scheduling 1 year Clean workspace maintenance Gerontology Bachelor's degree in human services Care plans Bachelor's degree in elementary education General Studies Bachelor's degree in criminal justice Medical terminology Communication skills Entry level Bachelor's degree in humanities Community resource coordination Nursing Time management

Full Job Description SUMMARY:

Under the supervision of the Program Supervisor, the Support Coordinator will assure program compliance according to state and federal guidelines and Agency standards. The Support Coordination program includes the targeted populations designated by the Department of Health and Hospitals, (OCDD) (OAAS) and Infant Toddler. The following is an overview of the basic knowledge, skills and abilities that the Support Coordinator must demonstrate: Each Support Coordinator is expected to have well developed:

KNOWLEDGE

of:

• Community resources
• Medical terminology
• Case management principles and practices
• Recipient rights
• State and federal laws for public assistance
• Abuse and Neglect SKILLS in:
• Time management
• Assessment/evaluation
• Interviewing
• Computer proficiency
• Communication
• Research and investigation
• Interpersonal and professional relationships

ABILITIES

to:

• Prepare thorough and accurate service plans
• Coordinate appropriate delivery of services
• Advocate for the recipient
• Communicate professionally both orally and in writing
• Establish and maintaining professional cooperative working relationships
• Maintain accurate and concise records
• Work independently with initiative and is proactive in resolving work and recipient issues.
• Remain objective while accepting the recipient's/ guardian's lifestyle A Support Coordinator is employed 40 hours per week and maintains normal business hours of 8:00 AM to 5:00 PM Monday through Fridays.

(Alternately, Support Coordinators will be required to work in the office until 4:30 on Fridays). In order to meet State programmatic requirements and Agency requirements, a Support Coordinator may be required to work outside of the normal business hours. With Agency and Supervisor approval, Support Coordinators may be permitted to work from home if they have a home office, with internet and email capabilities, working telephone. This is not an employee right and should not be considered an expectation at any point in a Support Coordinator employment. If granted, this privilege may be rescinded at the discretion of the Supervisor or Agency. Support Coordinators must be available to recipients/families 24 hours/day by pager and 24-hour toll-free phone line.

Essential Duties:

Support Coordinators will: Update schedules for the week on Outlook each Monday by 9:00 AM. Each appointment must include; date, time, location and recipient's initials for visits; date, time and location of weekly supervision; date, time and location of all meetings, trainings, personal appointments and leave time. Changes or cancellations to the posted schedule should be noted on World Client within the same week as a notation. Do not delete the original information. Maintain an assigned caseload in accordance with State guidelines with NOW, ROW, EDA, EPSDT, ADHC, Early Steps and LCC cases. (At times, with State approval, caseloads will exceed those listed in the programmatic guidelines) Schedule and complete face-to-face supervision for a minimum of one hour per week with their Supervisor. Complete 16 hours of orientation within the first five working days of employment; a minimum of eight hours of the orientation training will include specific service needs and resources of the target population. Complete an additional 16 hours of training during the first 90 calendar days of employment, if the new employee has no documented training. Report to the office daily and maintain regular business office hours when required by their Supervisor Check e-mail, phone/pager and mailbox daily and respond to all messages daily. Complete 40 hours case management related training annually Meet all timelines as required by the Department of Health and Hospitals (DHH/ OCDD/OAAS) for NOW, EPSDT, LCC, SW, EDA, ROW, ADHC, Early Steps Populations and the Agency. (CADENCE of Acadiana, Inc. may establish Agency guidelines and timelines that take precedence over DHH/OCDD/OAAS and Medicaid timelines to ensure State requirements and Agency expectations are met) Meet all minimum requirements of case management service delivery as mandated by CADENCE of Acadiana, Inc., DHH. OCDD/OAAS and Medicaid Complete and submit service logs/summaries daily for each service delivered, i.e. visit, phone call, written contact. Complete and submit quarterly summary service log (OAAS/OCDD populations) Complete revisions timely and as required by programmatic policy. Use person-centered and personal outcome approach when completing CPOC and IFSP Complete all intake, assessment and service plan documentation properly and obtain all required signatures Complete closure forms and submit to supervisor and support staff within five days of closing recipient case Send appointment notices to recipient/family and providers for initial, quarterly, six-month, annual and 90-day transition meetings according to programmatic policy. Assure services are being delivered according to CPOC or IFSP at quarterly meetings Maintain confidentiality of recipient and recipient record according to

HIPPA/FERPA

policy. Use correct error correction procedure on all documentation File, shred, and clean work area weekly. This is to include file drawers, bins, floor area and refrigerated items. Provide ongoing current driver's license, automobile insurance and training information to the Human Resources Department and on-site project manager prior to expiration. Attend and actively participate in mandatory weekly Team Meeting providing opportunities for problem solving, feedback and support to case management team Attend all agency mandatory meetings and training Attend all regional Support Coordinators meetings and attend state level meetings as requested. The Support Coordinator is responsible for any identified changes to the job duties as designated and deemed necessary per changes in program policies from OCDD/OAAS, EarlySteps or Medicaid or as designated per the Director, Administrative Team or the Quality Improvement Team Maintain professional attire at all times. In an effort to promote a positive and productive work environment and in order to strive towards the vision of the Agency, each Support Coordinator is to at all times demonstrate a polite, professional, positive attitude and demeanor in the office, with all staff/families/recipients/providers/coworkers/State employee and when representing the Agency in the community. Perform other duties as deemed necessary

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must have reliable transportation and be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

Minimum requirements will be those required by the Louisiana Medicaid Case Management Services Program for Support Coordinator as listed below. 1. A Bachelor's degree in a human service related field including but not limited to Psychology, Education, Counseling, Rehabilitation Counseling Social Services, Sociology, Philosophy, Family and Consumer Sciences, Criminal Justice, Child Development, Substance Abuse, Gerontology and Vocational Rehabilitation; a bachelor's in liberal arts or general studies with a concentration of at least 16 hours in one of the fields aforementioned. OR 2. A licensed registered nurse; AND One year of paid experience after licensure as a registered nurse in public health or a human service related field providing direct recipient services or case management/ service coordination; OR 3. A Bachelor's or Master's degree in Social Work from a social work program accredited by the Council on Social Work Education;

Job Type:

Full-time Pay:

$35,000.00 - $45,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Work Location:

In person