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Community Connector (Must reside in the Boise, Twin Falls, Pocatello areas)
Job
Molina Healthcare
Salt Lake City, UT (In Person)
Full-Time
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Job Description
Experteer Overview In this role you support community-based member advocacy, helping vulnerable members access care and navigate benefits. You work closely with the health care services team to provide non-clinical field support, including home visits and community outreach. You empower members to maximize health plan benefits, arrange services, and connect to social resources, contributing to cost-effective, quality care. A strong emphasis on outreach, Medicaid navigation, and resource coordination drives impact in diverse environments.
Compensation / Benefits
- Advocate for members and serve as a local resource to manage health care needs
- Provide non-clinical paraprofessional field support through home visits, shelters, and provider offices
- Help members navigate and maximize benefits (appointments, transportation, prescriptions, follow-ups)
- Assist members in accessing social services (housing, food, employment, etc.)
- Outreach to locate and support disconnected members with special needs
- Research to locate hard-to-contact members using internal data, providers, and community resources
- Engage in outreach activities (telephonic and face-to-face)
- Guide members to maintain Medicaid eligibility and other financial resources
- Travel 50-80% as required by state/contractual obligations Tasks
- At least 1 year of health care experience with underserved or special needs populations or equivalent education/experience
- CHW certification may be required in some states
- Valid driver's license, reliable transportation, and adequate auto insurance for travel
- Ability to multi-task while speaking with members
- Excellent customer service, organizational and time-management skills
- Willingness to learn other programs and software systems
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office and applicable software Key requirements
- competitive benefits and compensation package