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Job Description
Support Coordinator Ascendion - 3.0 Richmond, VA Job Details $14 - $17 an hour 3 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Paid time off Vision insurance Qualifications Salesforce Service Cloud Knowledge management Confidential information handling Email customer support HR communication Enterprise software Caseload management Incident Escalation Salesforce Cloud Employee data management Internal employee customer service Help desk systems Customer service knowledge base Customer support Phone call management Escalation handling Leadership Employee record maintenance Entry level Workday Full Job Description About Ascendion About Ascendion Ascendion is an AI-native software engineering disruptor helping businesses innovate faster, smarter, and with greater impact. We partner with enterprise clients across North America, the UK, Europe, and APAC to solve complex challenges in data, experience design, software product engineering, and workforce transformation. Powered by expert engineers, thousands of AI agents, and our Engineering to the Power of AI (EngineeringAI) method, we deliver measurable outcomes that build trust, unlock value, and accelerate growth.
Learn more at https:
//ascendion.com/ . Engineering to the Power of AI™, AAVA™, Engineering AI , Engineering to Elevate Life™, Enterprise Platforms AI , Data & Insights AI , Experience
AI , GCC AI
, Operations AI , Platform Engineering AI , Product AI , and Quality Engineering AI are trademarks or service marks of Ascendion ® . AAVA™ is pending registration. Unauthorized use is strictly prohibited. Ascendion | Engineering to elevate life We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us: Build the coolest tech for the world's leading brands Solve complex problems - and learn new skills Experience the power of transforming digital engineering for Fortune 500 clients Master your craft with leading training programs and hands-on experience Experience a community of change makers! Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion. About Ascendion About Ascendion Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next. Ascendion | Engineering to elevate life We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us: Build the coolest tech for the world's leading brands Solve complex problems - and learn new skills Experience the power of transforming digital engineering for Fortune 500 clients Master your craft with leading training programs and hands-on experience Experience a community of change makers! Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion. About the
Role:
Job Title:
Support Coordinator Role Overview:
We are looking for an HR Help Center Representative to provide support to current and former employees through phone, email, and chat channels. In this role, you will handle HR-related inquiries, maintain employee records, conduct exit interviews, and ensure a high level of customer service while maintaining confidentiality. You will work closely with HR Partners and utilize systems such as Salesforce and Workday to resolve employee issues efficiently and accurately.
Key Responsibilities:
Respond to and resolve inbound HR inquiries via phone, email, and chat. Conduct employee exit interviews and document findings appropriately. Create on-demand checks and support payroll-related requests as required. Open, manage, and maintain cases within the Salesforce case management system. Assist HR Partners in correcting, updating, and maintaining employee information in Workday. Investigate and resolve employee inquiries while providing timely and accurate solutions. Escalate complex issues to the appropriate support tier, supervisor, or team lead when necessary. Utilize internal knowledge bases, Pulse, and other HR resources to locate and provide accurate information. Meet established Key Performance Indicators (KPIs) and service level expectations. Maintain confidentiality and protect sensitive employee information at all times. Support additional HR operations and administrative tasks as assigned.
Location:
Richmond, VA (Hybrid 3 days Onsite role)
Salary and Other Compensation:
The hourly rate?for this position is between $14/hr-$17/hr Factors which may affect pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements:?[medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year]? Want to change the world? Let us know. Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let's talk! Preferred Skills HR Coordinator Customer Support HR Operations Ticketing Call Support Email Support Job details Job
ID 332375
Job Requirements Support Coordinator Location Richmond, Virginia, US Recruiter Kunal Email About Ascendion Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.
