Warranty & Operational Support Coordinator

Warranty & Operational Support Coordinator DuxxBak Composite Decking

• 4.0 Green Bay, WI Job Details Full-time $22.75
• $28.

75 an hour 10 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Opportunities for advancement Flexible schedule Life insurance Qualifications Teamwork Microsoft Excel Microsoft Outlook Attention to detail Document review

Full Job Description Company Overview:

DuxxBak Composite Decking is an innovative leader in the building products industry, specializing in high-quality, sustainable decking solutions. Our company is renowned for its commitment to excellence and growth, having developed a unique range of composite decking products that cater to both commercial contractors and homeowners. As we continue to expand, we are seeking a dedicated Warranty Claims Coordinator to join our dynamic team. About the Role DuxxBak Decking is seeking a Warranty & Operational Support Coordinator to support key business functions across warranty administration, order processing, and production scheduling. This role plays an important part in helping the company serve distribution partners, support customers, and coordinate effectively with internal teams to keep work moving accurately and efficiently. This is not a routine administrative or customer service position. It requires a structured, process-driven individual who can manage multiple priorities, communicate clearly, document thoroughly, and make sound decisions in a fast-moving environment. The right candidate must be able to balance urgency with accuracy, follow established processes, and work closely with cross-functional teams to support both customer needs and operational execution. The ideal candidate is detail-oriented, adaptable, and comfortable working at the intersection of customer support, internal coordination, and day-to-day operations. A background in construction, decking, manufacturing, or order and scheduling processes would be helpful, but just as important is the ability to stay organized, think critically, and contribute to continuous improvement across the role. Key Responsibilities Warranty Claims Management Act as the primary point of contact for warranty claims, responding via email and phone. Review and assess claims thoroughly —ensuring all required documentation (photos, proof of purchase, installation details) is provided. Determine claim eligibility based on warranty terms and documented installation requirements. Communicate clearly and confidently —explaining approvals, denials, and resolutions to customers and distribution partners. Document case details in Salesforce and track claims to completion —attention to detail and thorough documentation cannot be overemphasized in this role.

Customer & Partner Support:

Work closely with all key stakeholders to ensure claims are handled efficiently. Provide guidance on installation best practices to help prevent future issues—while prior knowledge is a plus, we understand that training will be necessary for the candidate to develop a full understanding of these best practices.

Process Improvement & Collaboration :

Identify patterns in warranty claims to help improve product support and documentation . Work with internal teams to ensure accurate record-keeping and enhance claim processing efficiency, while also communicating findings or patterns in warranty claims that may inform quality assurance efforts to improve product performance. Order Processing & Coordination Act as the primary point of contact for incoming distributor orders, with a focus on timely and accurate order entry, review, and processing. Review order details, requested ship dates, product availability, and special requirements to ensure orders are entered correctly and aligned with production and fulfillment capabilities. Communicate clearly with internal stakeholders and distribution partners when requested timelines cannot be met, working to identify practical solutions or revised expectations. Maintain accurate documentation related to orders, backorders, timing changes, and shipment needs to support visibility, follow-through, and customer service. Coordinate closely with production, warehouse, and leadership to ensure order changes, priorities, and constraints are understood and addressed appropriately. Help identify recurring order-related issues or communication gaps and contribute to improvements in how orders are processed and managed. Production Scheduling & Execution Support Develop, maintain, and update production schedules based on incoming orders, inventory needs, manufacturing capacity, and customer priorities. Work closely with operations leadership to align schedules with labor availability, production constraints, and shifting business needs. Communicate schedule priorities and updates to the appropriate internal teams in a clear and timely manner, helping ensure production has the information needed to execute effectively. Exercise sound judgment when adjusting schedules, recognizing the downstream impact that changes may have on production efficiency, inventory, and customer commitments. Support ongoing coordination between order entry, production, and warehouse functions so schedule changes are practical, visible, and executable. Contribute to continuous improvement in scheduling processes by identifying inefficiencies, reducing unnecessary schedule churn, and helping create more consistent planning routines. Who We're Looking For The right candidate for this role is someone who can work effectively across warranty, customer support, order processing, and operational coordination while maintaining a high level of accuracy and follow-through.

They should be:

Detail-oriented and organized

• Able to manage multiple responsibilities, keep accurate records, and maintain clear documentation across warranty cases, orders, and scheduling activities. Process-driven
• Comfortable following structured procedures, working within established systems, and helping ensure work moves through the business accurately and efficiently. Strong communicator
• Able to communicate clearly and professionally with customers, distribution partners, and internal teams, while recognizing that good communication means not only sharing information, but making sure others understand priorities and expectations. Confident in decision-making
• Capable of making sound day-to-day decisions, escalating issues when appropriate, and balancing urgency with good judgment. Adaptable and collaborative
• Comfortable working across departments and shifting between responsibilities such as warranty support, order coordination, scheduling needs, and problem-solving as business conditions change. Customer
• and operations-minded
• Understands the importance of supporting customer needs while also respecting operational realities, production constraints, and internal processes. Committed to continuous improvement
• Willing to identify inefficiencies, recognize patterns, and contribute ideas that improve accuracy, communication, and execution across the role.

Qualifications & Skills Strong communication skills— written and verbal —with clear, confident, and professional interactions. Basic understanding of construction, building materials, or decking is a plus. Proficiency in Microsoft Office (Outlook, Excel) and willingness to learn Salesforce (or similar CRM systems). Ability to manage multiple cases at once , prioritize tasks, and stay organized. Familiarity with handling technical documentation, or warranty policies is a plus. It would be favorable to have previous experience in a structured claims or case management role (warranty, insurance, or service-related claims preferred). Why Join DuxxBak Decking?

• A Culture of Accountability and Growth
• We foster an environment where every team member takes ownership of their work, contributes to continuous improvement, and has opportunities for professional growth.
• Supportive & Structured Work Environment
• We provide clear expectations, training, and feedback to help you succeed, while also ensuring flexibility where needed to maintain a healthy work-life balance.
• Recognition & Advancement Opportunities
• Hard work and leadership are rewarded at DuxxBak. Those who take initiative, drive improvements, and demonstrate commitment will find opportunities to grow within the company. 100% healthcare premium coverage
• We take care of our employees. 401(k) match
• We invest in your future. Life insurance fully provided, double your salary
• We care about others close to you.

Job Type:

Full-time Pay:

$22.75

• $28.

75 per hour

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Shift:

Day shift No nights Application Question(s): Do you have deck or other construction experience? Ability to

Commute:

Green Bay, WI 54304 (Required)

Work Location:

In person