Director of Student and Family Services

Director of Student and Family Services Voices College-Bound Language Academies - 2.8 San Jose, CA Job Details Full-time $100,000 - $150,000 a year 10 days ago Benefits Paid holidays Health insurance Dental insurance 401(k) Vision insurance Opportunities for advancement Qualifications Crisis intervention School experience Spanish CPR Certification Staff supervision Team supervision Multilingual English Team development First Aid Certification Managing education teams Leading team collaboration initiatives Personnel management in education General management AED Certification Senior leadership Team building Child welfare Full Job Description Overview Voices is a public charter school network with a mission to prepare all learners for the challenges of higher education through the context of an academically rigorous dual-immersion program. Every learner, regardless of home language, graduates bilingual and biliterate through our full-inclusion English and Spanish dual-language model. Though 90% of Hispanic young adults say that a college degree is important for success in life, fewer than 20% aged 25 or older hold a bachelor's degree. In contrast, only about 35% of the general American public considers college highly important, and a similar 35% hold a bachelor's degree (2023, 2024 Pew Research) Voices College-Bound Language Academies exists to change that. Our educational philosophy is grounded in a sociocultural approach to learning that emphasizes collaboration, language development, and culturally sustaining practices. We believe students learn best in rigorous, language-rich environments that are developmentally responsive, prioritizing play-based pedagogy in early childhood and intentional direct and interdisciplinary instruction in the upper grades. Instruction is standards-based and designed to develop bilingualism, biliteracy, and critical thinking through reflective, data-informed practice. If our mission, model, and approach to teaching and learning resonate with you, we invite you to apply. Role Summary The Director of Student and Family Services is a senior leader at Voices Academies responsible for building and sustaining the systems, partnerships, and programs that ensure every student and family is fully supported to thrive academically, socially, and emotionally. Reporting directly to the CEO, the Director leads a portfolio that spans principal management, family and community engagement, multi-tiered systems of support (MTSS), Student Study Teams (SSTs), special populations (including McKinney-Vento, foster youth, and homeless students), and youth mental health services. This role requires a visionary, equity-driven leader who can partner across departments, manage complex compliance requirements, and champion the whole child in alignment with Voices' mission. Key Responsibilities Principal Management Provide direct supervision, coaching, and professional development to at least one campus Principal, supporting their instructional leadership and site management effectiveness Conduct regular one-on-one meetings, formal evaluations, and goal-setting sessions with the supervised Principal Serve as a thought partner to the Principal on all things related to school management, including campus culture, student outcomes, and family engagement strategies Ensure the Principal is supported in meeting network expectations, compliance requirements, and school performance goals Escalate critical campus issues to other senior leaders as appropriate Family Leadership & Engagement Design and lead a comprehensive, culturally responsive family engagement strategy that builds trust and partnership between Voices and the families it serves Develop and oversee parent leadership programs, including parent advisory councils, family workshops, and leadership pipelines Develop and lead a comprehensive family organizing program that supports charter renewal and advocacy efforts with local and state-level officials in the best interest of the charter schools Create and maintain two-way communication systems that keep families informed and engaged in their children's academic and social-emotional progress Partner with campus principals and teachers to ensure consistent, welcoming family engagement practices at every school site Ensure all family-facing communications and programs are accessible in English and Spanish Community Engagement Build and steward strategic partnerships with community-based organizations, government agencies, health providers, and faith communities that expand services and opportunities for Voices students and families Represent Voices at community events, coalition meetings, and interagency tables Coordinate wraparound service delivery across partner organizations to address barriers to student attendance, learning, and wellbeing Identify and pursue grant funding and in-kind resources in partnership with the development team Maintain a current community resource directory and ensure staff and families have access to relevant services MTSS & Student Study Teams (SSTs) Lead the implementation, quality, and continuous improvement of the Multi-Tiered System of Supports (MTSS) framework across all Voices campuses Oversee Student Study Team (SST) processes, ensuring timely referrals, accurate documentation, and actionable outcomes for students with unmet needs Partner with principals, teachers, counselors, and special education staff to ensure Tier 1, 2, and 3 interventions are aligned, data-driven, and equitably implemented Train and support school teams in MTSS protocols, SST facilitation, and progress monitoring practices Analyze MTSS and SST data to identify systemic trends and drive programmatic improvements Special Populations Provide oversight, compliance, and direct support for students in special population categories, including:

McKinney-Vento:

Ensure all homeless and highly mobile students are identified, enrolled without delay, and provided necessary services and supports in compliance with the

McKinney-Vento Homeless Assistance Act Foster Youth:

Coordinate with county child welfare agencies and educational liaisons to support foster youth enrollment, school stability, credit recovery, and access to designated supports

Homeless Students:

Develop systems to identify and support students experiencing housing instability, coordinating services with community partners and internal staff Maintain compliance documentation, state and federal reporting, and data tracking for all special population programs Serve as the network's subject matter expert and point of contact for special population compliance audits and authorizer reviews Youth Mental Health Services Oversee the planning, coordination, and delivery of school-based mental health services across the Voices network Partner with external mental health providers, Medi-Cal managed care plans, and county behavioral health agencies to establish and sustain service delivery agreements Develop a continuum of mental health and social-emotional supports, from universal prevention through crisis intervention Ensure school counselors, social workers, and mental health staff are equipped with training, supervision, and resources to meet student needs Monitor and report on mental health service utilization, outcomes, and compliance with applicable state and federal requirements Lead crisis response protocols and ensure school teams are trained and prepared to respond to student mental health emergencies Recruitment, Enrollment, Attendance, and Retention Strategies Provide direct supervision, coaching, and goal-setting for the Manager on Assignment - Student Recruitment, Enrollment & Retention Ensure alignment between recruitment, enrollment, attendance, and retention strategies and the broader Student and Family Services vision Review data and reports produced by the Manager on Assignment and translate findings into network-level decisions Additional Responsibilities Serve as a member of the Voices leadership team, contributing to network-wide strategic planning and decision-making Represent Voices in external policy, advocacy, and interagency spaces related to student and family services Travel between campuses and to external partner meetings as needed Perform related duties as assigned

Required Qualifications:

Bilingual fluency in English and Spanish (written and oral) required Master's degree in Education, Social Work, Public Administration, or a related field required Minimum 5 years of progressive leadership experience in K-12 education, social services, or community engagement, with at least 2 years in a director or senior management role Demonstrated experience managing staff and building high-performing teams Deep knowledge of McKinney-Vento, foster youth education rights, MTSS frameworks, and school-based mental health service delivery strongly preferred Knowledge and abilities

Knowledge of:

Federal and California state requirements for special populations including McKinney-Vento, foster youth, and homeless students MTSS frameworks and tiered intervention systems in K-12 settings School-based mental health services, trauma-informed practices, and social-emotional learning Family and community engagement best practices in multilingual, multicultural settings Charter school governance, compliance, and authorizer accountability structures Data analysis and use of student information systems to drive decisions Ability to: Lead with vision, urgency, and equity at the center of all decisions Build trusting relationships with students, families, staff, and community partners across cultures and backgrounds Manage complex compliance and regulatory requirements while maintaining a people-centered approach Coach and develop principals and managers toward ambitious goals Proficiently use MS Office, Google Suite, and relevant data and case management platforms Work effectively in an ambiguous, fast-paced environment with multiple competing priorities Maintain confidentiality and exercise sound ethical judgment

Working Conditions:

Environment:

Dynamic, multi-campus office and community environment. Regular travel between school sites and to partner organizations. Evening and weekend availability required for community events, family engagement activities, and leadership obligations.

Physical Requirements:

Regular requirement to stand, sit, walk, talk, hear, see, read, speak, reach, and lift objects weighing up to 30 lbs. Frequent travel to off-site meetings and events. Prior to

Employment:

Must meet the following criteria to receive an offer of employment: CPR/First Aid/AED Certification Valid TB Clearance and a

Clear Criminal Background Check Key Compensation:

Annual salary range: $100,000- $150,000 Medical, dental, and vision benefits 401(k) Retirement plan Paid holidays and three floating days Growth opportunities

Employment:

Reports directly to the CEO Directly supervises: Manager on Assignment - Student Recruitment, Enrollment & Retention; one Campus Principal Salary-exempt position Position follows a 12-month work schedule At-Will Agreement Voices College-Bound Language Academies will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position, in accordance with applicable federal and California law. Voices College-Bound Language Academies is an equal opportunity employer. It is the policy of Voices to afford equal employment and advancement opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, ethnicity, ancestry, sex, sexual orientation, age, physical or mental disability, marital status, citizenship status, medical condition, or any other legally protected status.

Pay:

$100,000.00 - $150,000.00 per year

Work Location:

In person