Associate Director of Social Services-New Jersey Ave. DC

INTRODUCTION

The Associate Director of Social Services plays a pivotal leadership role in overseeing the delivery and quality of social services programs that support patient well-being and community health. This position is responsible for assisting with developing strategic initiatives that enhance social service operations, ensuring compliance with regulatory standards, and fostering interdisciplinary collaboration among clinical and social services teams. The Associate Director will assist with efforts to assess community needs, allocate resources effectively, and implement innovative solutions to address social determinants of health. By managing staff development and performance, this role ensures that social services team is equipped to provide compassionate, culturally competent, and trauma informed care. Ultimately, the Associate Director contributes to improving patient outcomes and advancing the organization s mission to deliver comprehensive, patient-centered care across diverse populations. Responsibilities Support with leading and managing the social services department, including supervision of staff. Liaison with the Department of Corrections (DOC) Discharge Planning Manager to identify patients with chronic health conditions who will require support in transitioning back into the community. Coordinate warm handoff and discharge planning with the DOC Discharge Manager for individuals returning to the community after incarceration. Lead and manage the re-entry team to ensure staff coordinate with medical, mental health, and social service providers to ensure continuity of care post-release. Oversee and monitor the development of comprehensive case plans that address the unique needs of each patient Audit case notes to ensure accuracy and adherence to submission guidelines, and provide feedback as necessary Oversees application completion for health insurance, housing, SNAP, SSI, SSDI, etc. Monitor linkage to care which address identified needs based on Social Determinants (SDOH) screening Assist with developing and implementing policies, procedures, and programs that align with organizational goals and regulatory requirements. Collaborate with healthcare providers, community organizations, and external agencies to coordinate patient care and social support services. Monitor and evaluate program effectiveness through data analysis, quality improvement initiatives, and outcome measurement. Provide training, mentorship, and professional development opportunities to staff to enhance service delivery. Address complex patient and family issues by providing expert consultation and crisis intervention as needed. Other duties as assigned Minimum Qualifications Master s degree in Social Work (MSW) from an accredited college/university by the Council on Social Work Education (CSWE) Current licensure as a Licensed Independent Clinical Social Worker (LICSW) in the District of Columbia (LPC will be considered) Minimum of 5 years of progressive experience in social services, healthcare, and/or behavioral health A minimum of at least 3 years in a supervisory or leadership role A minimum of at least 2 years of training, mentoring, and/or teaching experience Experience in program management, development and/or evaluation Strong knowledge of healthcare regulations, social service best practices, and community resources. Experience working with diverse populations with diverse lived experiences Preferred Qualifications Demonstrated ability to manage multidisciplinary teams and complex case management. Familiarity with electronic health records (EHR) systems and data management tools. Knowledge of trauma and trauma informed care Knowledge of chronic health conditions Knowledge of criminal justice/re-entry programs Experience with curriculum development Skills Leadership and communication skills to guide and inspire a multidisciplinary team, ensuring cohesive and effective service delivery. Analytical skills essential for evaluating program outcomes, interpreting data, and making informed decisions that improve patient care and operational efficiency. Expertise in regulatory compliance and healthcare policies ensures that all social services meet legal and ethical standards. Interpersonal and cultural competency skills to engage effectively with patients, families, staff, and community partners from diverse backgrounds. Project management and organizational skills for overseeing multiple initiatives and coordinating resources to achieve strategic objectives. Supervisory Controls This position reports directly to the Sr. Director of Social Services. Responsible for providing supervision to social services staff to include social workers, case managers, case workers, community health workers, and support staff. Guidelines The position abides by all rules and regulations set forth by applicable licensing and regulatory bodies and the UHC policies and procedures. Personal Contacts The position requires contact with staff at all levels throughout the organization. There are also external organization relationships that may be part of the work of this individual. Physical Effort and Working Conditions Refer to the attached ADA Checklist. Other Significant Facts The incumbent must be able to balance the needs of diverse constituencies on a daily basis. Risks The position involves everyday risk and discomforts, which require normal safety pre-cautions typical of such places as offices, meetings, training rooms, and other UHC health Care Sites. The work area is adequately lit, heated, and ventilated. All medical services shall be provided according to medically accepted community standards of care. The employee shall provide evidence of recent (within the past twelve (12) months) health assessment that includes a PPD and/or chest x-ray results. The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload. Page Break