Mission:

Champion Indiana's future by protecting children and strengthening families with compassion and determination.

Vision:

Every child in Indiana thrives in a safe, loving, forever home.

Purpose:

Ignite hope. Cultivate joy.

Role Overview:

The Family Case Manager Supervisor directs and supervises a team that provides protective services to children and families. The team delivers social services to maintain children in safe and positive family units or works with the court systems to remove children from their families to place them in protective environments. You will facilitate an integrated learning environment for staff and a culture of respect for children, families, and support persons. Please click this link for a realistic job preview video. This position works primarily from the Fort Wayne, Indiana, DCS office and will serve Allen County, and adjacent counties as needed. Residency in the service area is preferred. Work-related travel is reimbursed.

Salary:

The salary for this position traditionally starts at $59,800.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package. A Day in the

Life:

\nResponsibilities include: Prioritize work of subordinate supervisors and staff within the department and ensures that deadlines are met. This includes assessment of the risk to the child when complaint calls are received, and staff is not available to respond to all calls.\nSupervise and assign work to subordinate supervisors. Sets standards for work based on federal, state, and judicial system regulations and guidelines. Monitors the flow and quality of work performed. Schedules on call rotation of Family Case Managers 2's.\nReassign work to maintain equitable work distribution and to cover vacant caseloads.\nEnsure effective monitoring and accountability of staff to meet the best interest of children specifically for direct reports and ensures accountability of the direct reports to set similar goals and objectives for the staff they supervise.\nEnsure effective monitoring and accountability of staff to promote and model responsible case planning in connecting families with appropriate resources. Manage employee travel, time reporting and overtime to ensure maximum efficiency in case management and costs.\nEstablish and/or communicate and interpret policy and objectives to staff.\nEffectively trains Family Case Managers and other staff on new programs and developments, as well as provides training to new staff.\nIdentify management and organizational problems and provides training and development opportunities to resolve the problems.\nIdentify employee training needs and prepares employee training plans.\nConduct performance appraisals and maintains a fact file for all assigned employees.\nInterview applicants for vacant positions and makes promotional and hiring recommendations to the Local Office Director.\nReview and/or authorize leave requests for Family Case Managers and other staff under their supervision.\nIdentify behaviors and/or performance contrary to the vision, mission, and core values of the Department. Recommends, assists, and documents the need for corrective disciplinary action.\nAssist the Director or Division Manager in establishing long-term goals and objectives for the county office or division. Sets and implements goals and objectives within the department both long and short term.\nEnsure that Family Case Managers and other staff are following the Practice Model, and other policies, regulations, and operating procedures. Assures that contacts between staff and clients receiving services, as well as, between staff and all other involved social service providers and/or the public are conducted in a professional and ethical manner.\nRecruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.\nSet expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees. Ensure work adheres to quality standards, deadlines, and proper procedures. The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time. This position is exempt from overtime compensation for additional work hours that may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

What You'll Need for

Success:

Credentials:

A Bachelor's degree in human services (or relevant course study), 1+ years of human services or relevant experience, and 1+ years of experience in a leadership, managerial, or supervisory capacity, or\nAn Associate's degree in human services (or relevant course study), 3+ years of human services or relevant experience, and 1+ years of experience in a leadership, managerial, or supervisory capacity, or\n5+ years of human services or relevant experience and 1+ year of experience in a leadership, managerial, or supervisory capacity.\nRelated certifications and coursework may be considered for education or experience.

Additional qualifications:

Advanced knowledge of principles and practices of social work, casework, sociology and group and individual counseling including new methods and theories of treatment.\nThorough knowledge of state and/or federal laws, regulations, guidelines, and standards affecting child protection services, foster care, family preservation and adoption.\nThorough knowledge of state and federal rules, regulations and policies governing public assistance programs and the ability to apply them in the administration of the program.\nThorough knowledge of the operation of the local court system and law enforcement agencies.\nSpecialized knowledge of State Personnel Department and Settlement Agreement rules, regulations and policies and the ability to apply them in the management of staff.\nSpecialized knowledge of the state budget process.\nAbility to exercise sound judgment while managing crises situations including those involving confrontational, aggressive adults being investigated for child abuse or neglect.\nAbility to prioritize and manage workflow of subordinate supervisors and staff.\nAbility to supervise the work of supervisory, professional, and clerical staff.\nAbility to prepare clear, accurate reports.\nAbility to use tact and empathy in working with people of diverse backgrounds.\nAbility to establish and maintain productive working relationships with supervisory staff of other organizations whose cooperation is necessary in delivering services to children and families in protective services.\nAbility to communicate articulately for court testimony.\nAbility to use computerized caseload data in planning and coordination of work.\nAbility to investigate and interview alleged victims and perpetrators of child abuse or neglect in an appropriate and effective manner.\nAbility to effectively manage a satellite office or major unit within a county office.\nRequired to possess and maintain a valid drivers' license, independent reliable automobile, and appropriate automobile insurance coverage always. The Indiana Department of Child Services is a drug free workplace. Candidates are subject to pre-employment and random drug/alcohol testing.\nAble to perform essential functions with or without reasonable accommodation. A degree is not required. However, at least 5+ years of human services or relevant experience and at least 1+ year of experience in a leadership, managerial, or supervisory capacity applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Supervisory Responsibilities/Direct Reports:

\nThis role may provide direct supervision for one or more staff members. Benefits of Employment with the

State of Indiana:

The State of Indiana offers a comprehensive benefits package for full-time employees that includes: Three (3) medical plan options (including RX coverage) as well as vision and dental plans

Wellness Rewards Program:

Complete wellness activities to earn gift card rewardsHealth savings account, which includes bi-weekly state contributionDeferred compensation 457(b) account (similar to 401(k) plan) with employer matchTwo (2) fully-funded pension plan optionsA robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothersUp to 15 hours of paid community service leaveCombined 180 hours of paid vacation, personal, and sick leave time off12 paid holidays, 14 in election yearsEducation Reimbursement ProgramGroup life insuranceReferral Bonus programEmployee assistance program that allows for covered behavioral health visitsQualified employer for the Public Service Loan Forgiveness ProgramFree Parking for most positionsFree LinkedIn Learning access

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.

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