Social Work Supervisor (Investigations)

Follow your calling, Find your career!! Please apply by May 22nd, 2026

Salary Range:

$69,388.80 to $86,736.00. This is an exempt, salaried position.

Please note:

Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant's salary history and qualifications in comparison to the market rate and requirements for the job. At Mecklenburg County, you'll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We're counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Youth and Family Services Division (YFS) of the Department of Social Services (DSS) provides a variation of services to safeguard children by strengthening the protective capacities of families whose children's health, safety and well-being are at risk. The mission of DSS is to strengthen families and communities through a safety-net of services, collaborations, and hope. The Department's vision is to define and cultivate an organizational culture that is more compassionate and understanding toward each other and our clients. YFS firmly believes the people who do this work are our most important resource. As such, children and families deserve trained, skillful professionals to engage and effectively assist them. If you have a passion for social work and making a difference in your local community, come join our Youth and Family Services team! Position Summary The Social Work Supervisor will provide direct supervision and support to a team of Child Welfare Specialist IIs who investigate and assess the needs of children involved in reports of alleged abuse, neglect and/or dependency. The Social Work Supervisor provides feedback and guidance to staff to enhance their capabilities to perform efficiently. This position will require direct field work support and may be required to work some evenings and weekends to meet the needs of children and families. This position provides direct supervision, training, support, review, and evaluation of professional technical and para-professional staff involved in areas within Social Services. This position compiles reports and data to ensure compliance with established policies and procedures as well as assignment and monitoring of cases. This position provides feedback to staff to enhance their capabilities to perform efficiently. This role will be onsite at 720 E. 4th Street, Charlotte, NC 28202. Please note this position may require after hours (after 5:00 pm) and weekend work as needed.

Key Responsibilities:

Review and approve investigative reports Guide the development and implementation of safety plans and initial family service agreements Monitor and evaluate casework of staff involved in child protection Ensure compliance with local, state, and federal child welfare regulations Provide training and ongoing professional development for staff Conduct regular team meetings and provide individual supervision Coordinate with other agencies and stakeholders for comprehensive child protection Handle complex cases and make critical decisions regarding child safety Maintain accurate and up-to-date case records Respond to emergencies and provide guidance on urgent cases Facilitate communication between caseworkers, families, and the legal system Conduct performance evaluations and manage staff performance issues Essential Functions Supervise, train, and evaluate the performance of technical and para-professional staff Consult with teams and staff on individual case assignments Develop procedures to meet department or program goals, ensuring adherence to regulatory guidelines. Reviews information with teams or staff members to provide guidance and direction in the delivery of services Establish performance objectives, conducts periodic reviews and monitor's progress Review and audits staff cases and workloads to prioritize duties and referrals for new cases Complete monthly and quarterly program reports Provide consultation to staff in complex case situations, acute emergencies, or cases which require a high-level decision Communicate with and visit other public and private welfare agencies, hospitals and other institutions in order to exchange information and develop resources Seek additional sources to increase funding and expand services Review and analyze activity reports and statistics for continuous awareness of program operation May be required to staff shelters in the event of a disaster

Minimum Qualifications Experience:

Minimum of five years of social services or human services experience

Education:

Bachelor's degree in Human Services, Health or related field Combination of relevant education and relevant experience accepted?: Yes Licenses and Certifications Requires a valid North Carolina or South Carolina Driver's License Requires County Driving Privileges Preferred Qualifications Master's in social work or related degree preferred Previous investigative Social Work experience preferred Bilingual applicants with (Spanish and English) proficiency preferred. Will be required to pass the County's Bilingual Assessment in order to receive a paid Bilingual Premium. Knowledge, Skills and Abilities Knowledge of General social work principles and available resources Social services procedures, practices, and methods Social services related federal, state, and local laws, rules and regulations relating to provision of public assistance, and social welfare Case management methods and techniques Services offered by the county and other local public and private community-based service agencies Skills Interpreting and implementing local, state, and federal regulations that govern Health and Human Services Explaining and advocating for the needs of children, families, the elderly, disable adults and the impoverished Demonstrated leadership skills Excellent communication skills - both written and spoken

Abilities Adaptability:

Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures

Building Partnerships:

Identifying opportunities and taking action to build strategic relationships between one's area and other areas, teams, departments, units, or organizations to help achieve business goals

Building Trust:

Interacting with others in a way that instills confidence in one's intentions and those of the organization

Communication:

Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided

Decision Making:

Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences

Delegating Responsibility:

Allocating decision-making authority and/or task responsibility to appropriate others to maximize the organizations and individuals' effectiveness

Managing Conflict:

Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people Computer Skills Proficient in various computer applications including Microsoft Office Suite Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Disclaimer Statement This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor's request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.