Social & Behavioral Health Services Director

Social & Behavioral Health Services Director Volunteers in Medicine of Southern Nevada Las Vegas, NV Job Details Full-time $55,000 - $65,000 a year 1 day ago Qualifications Computer operation Spanish Teamwork Computer literacy Social work English Windows Resource evaluation for reference services Master's degree Administrative experience Support groups Productivity software Workshop facilitation Group counseling Time management Behavioral health Full Job Description Position Overview VMSN's Social & Behavioral Health Services Director (SBHISD) is responsible for the design, implementation and oversight of VMSN's Social and Behavioral Health Intervention Services Department. This position oversees all activities aimed at helping patients to address their social, emotional, and behavioral health needs. This includes overseeing the psychosocial needs of the patient within the guidelines of VMSN clinics; collaborating with other departments, including Eligibility, Medical, OB, and Dental, to ensure the best outcomes for patients; and supervising volunteer staff, students and interns, and related administrative responsibilities. The SBHISD is also responsible for oversight of the provision of behavioral health counseling services to patients. These services include individual, family and group counseling; responding to mental health crises at the facility; and serving as a consultant to the Medical Team on behavioral health issues, as appropriate within their scope of work. The SBHISD oversees the staff and volunteer mental health providers in an administrative capacity and works with the Volunteer and HR department on recruitment and outreach for these roles. These providers include psychologists, psychiatrists, therapists, social workers, and all other licensed positions providing mental health services. This position also includes spending time building partnerships with other community organizations and educational institutions to create a comprehensive continuum of care to meet the complex mental and behavioral health needs of our patients. The SBHISD is responsible for the supervision and implementation of Care Coordination services and other special projects within VMSN's Social and Behavioral Health Intervention Services Department (SBHIS). The SBHISD will assess patient needs, follow up with appropriate cases, assign cases to staff, volunteer and student care coordinators, and assist patients in accessing external and internal social and behavioral health resources aimed at helping patients to address their emotional and physical health needs. This includes overseeing the psychosocial needs of the patient within the guidelines of VMSN clinics; collaborating with other departments, including Eligibility, Medical, OB, Dental and Pharmacy to ensure the best outcomes for patients; and supervising volunteer staff, and related administrative responsibilities. The SBHISD will act as Agency Field Instructor for social work students in both BSW and MSW programs.

Essential Job Functions:

Supervisor Duties Support CEO in special projects and grants Supervise Behavioral health team members administratively. Ensuring notes are locked and patients are being scheduled and appropriately terminated. Supervise SBHIS Manager with assigned tasks and duties. Hold weekly meetings to coordinate and plan special projects. Supervise Social Services/Behavioral Health Coordinator with case management. Ensure caseload is consistent and patients are being contacted biweekly as needed. Lock notes written by the Social Services/Behavioral Health Coordinator. Assume the role of Agency Field Instructor (AFI) for both BSW and MSW students. Attend practicum fairs and interview potential practicum students. Attend AFI trainings provided by the university. Ensure proper training is provided by AFI/Preceptor to students. Hold weekly hourly supervision with students. Conduct Learning Contract, Midterm, and final learning contract evaluations. Meet with school liaison and communicate with the field office as needed. Recruit and meet with potential volunteers for therapy or case management services on a volunteer basis. Provide on-site tours and help facilitate the volunteer process in accordance with VMSN's Volunteer process. Assist the Volunteer Department with information as needed. Recruit and meet with candidates/volunteers for therapy. Introduce the candidate to the existing clinical therapist for an overview of VMSN's therapy process, policies and procedures. Behavioral Health Services Supervise behavioral health team members, including basic understanding and oversight of mental & behavioral health volunteers. Provide mental health crisis intervention services. Social & Care Coordination Services Develop and facilitate care coordination policies and procedures for the clinic that are consistent with VMSN standards. Identify gaps in resources, plan, and implement programs to meet patient needs. Identify the psychosocial needs of clinic patients; provide care coordination support as appropriate. Collaborate with interdisciplinary team to meet health and wellness needs of patient population, including coordination of medical services and case consultations. Coordinate appropriate referrals to social service and community resources and provides necessary follow-up to ensure provision of service. Act as a liaison between the clinic and other social service agencies in the community to develop referral linkages to meet the needs of VMSN patients. Supervise and monitor the performance of care coordination volunteers and practicum students to ensure standard work processes and consistency in approach. Supervise Social Services Manager Train care coordination volunteers and students on policies and procedures, data collection tools, electronic health record, assessments, treatment plans, etc. Supervise and monitor the performance of care coordination volunteers (including students) and social services staff to ensure standard work processes and consistency in approach. Perform Agency Field Instruction duties of practicum social work students (including student selection and on-boarding, learning contracts, weekly supervision, reviewing and signing notes). Follow and enforce agency and department policies and procedures. Review and sign off on all care coordination, group intervention, and case management notes related to social services. Plan special patient projects (Back-to-School Drive, Toy Drive, Thanksgiving Drive, Clothing Drive etc.) Reach out to donors, coordinate dates, find alternate donation sites, facilitate delivery/pickup, locate volunteers. Program Development Use trends observed in resource management, social services, and mental & behavioral health work to identify and address programmatic gaps in VMSN social and behavioral health services. Assist with the development of additional programs to meet the needs of our patients. Produce and maintain appropriate records, reports and statistics to analyze the outcomes of VMSN behavioral health and care coordination services. Administrative Duties Participate as a member of the senior leadership team to develop strategic initiatives that advance the mission of VMSN clinics. Develop, interpret and enforce policies related to daily operations, work environment, and business practices (as appropriate) in conjunction with the CEO and other senior staff. Represent VMSN at meetings or events with community partners as requested. Maintain patient confidentiality of all VMSN records. Build rapport with patients/families. Actively promote VMSN in the community and drive philanthropy efforts. Manage internal (from VMSN physicians) and external referral process for Care Coordination services. Produce and maintain appropriate records, reports, and statistics to analyze the outcomes of Care Coordination services. Identify gaps in resources and assist in the development of additional programs or procedures to meet the needs of our patients. Complete grant reports in collaboration with Philanthropy Department for any active grants in social services/care coordination Represent VMSN at meetings or events with community partners as requested. Perform other duties as assigned.

Required Qualifications:

Master's Degree in Social Work or related field from an accredited school. Licensed in Nevada as a Social Worker, LCPC, Psychologist or related field. Minimum 3 years professional social work or behavioral health experience. Successful completion of pre-employment background checks. Experience facilitating support groups and workshops required. Knowledge of local, regional and state human resources. Strong ability to take initiative; demonstrate creativity and resourcefulness. Ability to communicate effectively in English and Spanish, both verbally and in written form. High ethical standards with commitment to VMSN and our patients. Experience working with people living in poverty. Experience managing volunteers is highly desirable. Excellent verbal and written communications skills. Ability to complete tasks timely and meet deadlines. Excellent time management skills. Ability to work independently and as part of a team. Working knowledge of computers including Windows and Microsoft Office.

Physical & Mental Demands and Working Conditions:

Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must frequently move about inside the office to meet with clients, patients and access medical equipment, file cabinets, office machinery, etc. Must be able to remain in a stationary position at least 50% of time. Must be able to articulate concepts and ideas in a clear, concise and accurate manner. Must have the ability to assess problems and provide solutions and use good judgment. Occasionally will need to reach with hands and arms, lift up to 25 pounds, climb/balance, stoop/kneel/crouch/crawl and push/pull file cabinet drawers. Must be able to identify and assess information on computer screens and written reports and documentation and record accurate written and electronic messages and reports. Requires the ability to distinguish letters or symbols and eye/hand coordination. Position requires occasional (20%) travel within the local area, traveling to office and business locations to conduct business transactions. This involves exposure to weather conditions, traveling distances to and from buildings, and operating a vehicle.

Job Type:

Full-time Pay:

$55,000.00 - $65,000.00 per year

Education:

Master's (Required)

Experience:

Social work: 3 years (Preferred) Behavioral health: 3 years (Preferred)

Language:

, write, listen, and read in Spanish fluently (Required)

License/Certification:

Social Work/LCPC/Psychology license (Preferred) Ability to

Commute:

Las Vegas, NV 89106 (Required)

Work Location:

In person