Initial Posting Date:

07/09/2026

Application Deadline:

07/23/2026

Agency:

Department of Human Services Salary Range:

$5,554 - $7,386

Position Type:

Employee Position Title:

Human Services Case Manager.

Bilingual English/Spanish Required Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. This position is bilingual and requires duties to be done in both English and Spanish. Job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements of the position. Bilingual differential pay is provided to positions that require to use a language other than English to fulfill their job duties within their position. Bilingual differential pay is 5% of the employee's base pay. A Cover Letter is required. Failure to submit a Cover Letter will cause your application to be declined. Opportunity awaits! Do you have a passion for serving Oregon's most vulnerable families? Are you an innovative, compassionate, and hard-working individual who thrives when working as part of a team? If this sounds like you, you could be the newest addition to our team in Roseburg , OR. Summary of Duties As a Family Coach (Human Services Case Manager), you will: This position is responsible for providing person-centered, strength-based practice to assist families transitioning into a state of independence through collaboration and partnership within the agency and the community. Family Coaches may engage families in many different ways. These include but are not limited to individual and family assessment, identification of goals that are attainable and provide a glide path off state assistance, identification of individual and family strengths, collaboration with other state agencies, and collaboration with community organizations and resources. This position may also determine eligibility for programs as necessary. This position negotiates coaching plans with the adults in the home; utilizing the continuum of Jobs activities, supporting both the adults needs as well as the family's needs. It is essential for the Family Coach to evaluate employability readiness, provide meaningful provider referrals, promote services and motivate the adult towards employment. Family Coaches must develop and maintain a base knowledge of employment services, contractors, and community services to meet the employment needs of the family. This knowledge must span various levels of employment readiness including limited work experience, criminal backgrounds, career paths from entry level on up, etc. An additional role of the Family Coach is to assist with crisis and safety planning for individuals experiencing domestic violence. The Family Coach completes program eligibility and if appropriate, issues grant payments. They may also assist with supporting resources and services within the community. Minimum Qualifications A valid driver's license and acceptable driving record are required for this position. Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR An Associate's degree in a Behavioral Science, Social Science or a closely related field and two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR A Bachelor's degree in any field and one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR A Bachelor's degree in a Behavioral Science, Social Science, or a closely related field. Essential Attributes We are looking for candidates with: Experience recognizing symptoms and behaviors that originate from adapting to traumatic responses. Commitment to minimizing re-traumatization or replicating prior trauma dynamics. Demonstrated ability to lead and engage with thoughtfulness and sensitivity. Experience engaging with families using culturally relevant strategies that demonstrate compassion and respect for their values and identities. Experience applying lessons-learned to varying environments and situations; welcoming constructive feedback and suggestions to strengthen work performance. Demonstrated experience developing meaningful and inclusive relationships with colleagues that foster trust, collaboration and respect. Experience using time management, organization and prioritization skills to meet deadlines in a fast paced, high productivity environment. Experience explaining technical information such as rules or procedures verbally and in writing to individuals and groups who are unfamiliar with the subject and/or communicate differently than you. Attention all candidates! An attached cover letter is required in order to be considered for this position. Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history. Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range.

Note:

Your resume and cover letter may be uploaded in the Resume/CV field on the online application. The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification. Working Conditions This is a fast-paced position that includes a high volume of individual and family contact, collaboration with various community agencies, as well as computer entry and tracking. It requires cultural/racial diversity and sensitivity. Employees work is conducted in offices, participant's homes, and other community sites. Employee has contact with a wide range of people including some exhibiting anger and frustration under stressful conditions. Participants may be drug or alcohol-affected and in need of treatment. The employee will be exposed to and need to deal with a range of emotionally charged issues, confronting where necessary. Must have a valid driver's license and acceptable driving record. Some overnight travel may be required to attend statewide meetings and trainings. Hours of work may vary from day to day and may include evenings and weekends. The usual work hours will be in-office from 8am to 5pm. However, when in the interest of operational needs, the starting and stopping times for a particular 8-hour day may be adjusted. Occasional compensated overtime maybe required. All overtime must be pre-approved by supervisor before working it. Background Checks and Requirements If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information. The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States. Benefits ODHS Employee Resource Group communities that promote shared learning. Cost of Living Adjustments. Annual salary increases (until you reach the top of the listed salary range). Amazing benefits package. Possible eligibility for the Public Service Loan Forgiveness Program. Employment Preference Veterans' preference: Veterans' preference information. How to submit your Veteran documents for preference. Please do not attach your Veterans' preference documentation in the Resume/CV field of your application. Oregon National Guard. Form DA5016, DD214 or NGB22 Required. Eligible starting January 2026. 5% awarded. General Information This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU). This recruitment may be used to fill future vacancies in the same classification. Contact Information We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions. The recruiter for this position is Brent Lawrence . Please include the REQ# when corresponding.

Email:

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