Family & Children Medicaid - Eligibility Team Lead

Family & Children Medicaid

• Eligibility Team Lead Wake County Government
• 3.8 Raleigh, NC Job Details $26.16
• $31.

99 an hour 13 hours ago Qualifications Supervisory support in social service case management Managed case managers Appeals CPR Certification Operations management Team supervision Operational management BLS Certification Coaching Staff scheduling Social service program staff supervision Employee relationship building Team scheduling Mid-level Quality control audit Medicaid health insurance Quality assurance audits Supervising experience Team training Mentoring Welfare benefit application assistance Leading team collaboration initiatives Schedule creation Compliance support tasks Healthcare quality audits Human Services Medicaid regulations Medicaid Technical troubleshooting support Quality audits

Full Job Description What You'll Be Doing Now Hiring:

Family & Children Medicaid Eligibility Team Lead (FCMA)

Location:

WakeMed Raleigh

• 3000

New Bern Avenue, Raleigh, NC Schedule:

Hybrid Are you a detail‑driven problem solver who thrives in a leadership role? Join our Wake County Social Services team at WakeMed as the Family & Children Medicaid Eligibility Team Lead (FCMA) and help ensure families in our community receive the support they depend on.

What You'll Do:

Provide day‑to‑day supervisory coverage and guidance for a team of case managers and administrative staff Support management with operational needs and collaborate closely with WakeMed partners Conduct quality audits for Family & Children Medicaid categories Train and coach new and seasoned staff through group sessions and one‑on‑one instruction Assign and schedule work to maintain seamless operations Conduct local hearings for Family & Children Medicaid appeals Pull, evaluate, and communicate results from daily and monthly reports Monitor OnBase and provide technical support as needed Assist supervisors and contribute to policy alignment and compliance efforts Maintain vacant caseloads until positions are filled What Sets You Up for

Success:

You'll excel in this role if you can work independently with minimal oversight, build strong working relationships with WakeMed personnel, and confidently guide others through changing processes, systems, and regulations.

Requirements:

Ability to obtain an annual flu vaccine and maintain required immunizations (unless exempt) Current CPR certification, or ability to obtain and maintain it Completion of required hospital learning modules annually This is a dynamic opportunity to lead, support, and make a meaningful impact in the community. If you're ready to bring your expertise, leadership, and passion for service to Wake County Social Services and WakeMed, we'd love to hear from you. About Our Team The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference! The Basics (Required Education and Experience) Associate's degree in Human Services or a related field Two years of job-related experience Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) Two (2) years or more experience working with NCFAST Two (2) years or more recent experience as a case manager in Family & Children's Medicaid Social Services experience as a Team Lead, Trainer or mentor How Will We Know You're 'The One'? Strong policy knowledge in Family and Children's Medicaid Ability to lead teams that must meet deadlines to assist patients applying for Medicaid at WakeMed Health & Hospitals Ability to maintain partnership with WakeMed Strong leadership skills Strong knowledge of

NCFAST About This Position Location:

Wake Medical Center7 Raleigh, NC 27610

Employment Type:

Regular Work Schedule:

Mon.

• Fri. 8:00 am
• 4:30 pm

Hiring Range:

26.16

• 31.

99

Market Range:

26.16

• 37.

81 Please include ALL prior work experience on your application and resume.

Posting Closing Date:

7:00 pm on 6/10/2026