Service Review Manager, DHHS State of Utah
- 3.6 Salt Lake City, UT Job Details Full-time $28.94
- $43.
49 an hour 19 hours ago Qualifications Team member evaluation Writing skills Presentations for conferences or internal meetings Regulatory compliance Social service program staff supervision Disciplinary action management Hiring Policy & process development Social services policy development Human resources management Interdisciplinary policy and procedure development Conducting training sessions Social service program compliance monitoring Task assignment Policy Development Staff development Full Job Description Service Review Manager, DHHS FT / PT Status
- Full-Time Salary
- $28.94
- $43.49 Hourly Wage Remote Work / In-Office
- Hybrid Recruiter
- Niccole Johnson | | 801-538-3956 Application Deadline
- 6/1/2026 Key Responsibilities
- This recruitment is open to Department of Health & Human Services (DHHS) employees only
- This position is part of the Department of Health and Human Services (DHHS), Office of Service Review (OSR).
The Office of Service Review is located in the Division of Continuous Quality and Improvement, and the Service Review Manager coordinates and conducts quality reviews for internal DHHS operational units, and directly supervises a team of five internal service reviewers. This position, in consultation with the Office Director, provides recommendations to agencies and advocates for clients. The internal service review team plays a key role in moving the vision of the Department forward in ensuring that all Utahn's have fair and equitable opportunities to live safe and healthy lives by ensuring that DHHS operational units are continually improving the quality of their services as a result of OSR oversight and recommendations. The Service Review manager assists the Office Director in setting policy and direction and may act on behalf of the director as assigned. This position may also assist with developing and monitoring the program budget, monitoring compliance, and supervising staff. The Manager may represent the agency at meetings with federal, state and local governments or private providers and/or serve on various boards, councils, committees, or task forces to facilitate agency goals. Key responsibilities and day to day responsibilities of this position: Supervises subordinate personnel including: hiring, determining workload and delegating assignments, training, monitoring and evaluating performance, and initiating corrective or disciplinary actions. Sets goals, establishes priorities, manages resources, develops concepts and approaches, reviews project progress and results, makes management decisions. Coordinates and conducts internal reviews of DHHS Operational Units. These reviews include Child and Family Service Review (CFSR+), Case Process Reviews (CPR), Quality Service Review (QSR). Works closely with federal partners and DCFS, JJYS, and OPG staff to make practice recommendations based on review outcomes. Compile data, develop reports, and present findings to management, various public officials, or senior professionals. Participates in establishing direction, goals, and policies. Meets with agency managers and directors to determine needs and challenges. Ensures compliance with applicable federal and/or state laws, regulations, and/or agency rules, standards and guidelines, etc. Qualifications Minimum or "day-one" qualifications: Communicate information and ideas clearly and concisely in writing; read and understand information presented in writing Speak clearly, concisely and effectively; listen to and understand information and ideas as presented verbally supervise others by assigning/directing work, conducting employee evaluations, overseeing staff training and development, taking appropriate disciplinary/corrective actions, making hiring/termination recommendations, etc. develop and/or implement new policies/procedures/standards and/or rules/regulations apply principles, theories, and practices of personnel/human resource management navigate applicable laws, rules, regulations and/or policies and procedures ensure compliance with contract terms, policies and procedures, etc. understand agency objectives, organization, structure and mission deliver presentations or training using acceptable methods and techniques Preferred or trainable/on-the-job qualifications: Preference may be given to applicants certified as a Child and Family Services Reviewer (CFSR+)/Juvenile Justice and Youth Services Quality Service Reviewer (QSR), or experience conducting other reviews at a state or federal level for child welfare or juvenile justice programs. Preference may be given to those with supervisor experience. Preference may be given to those with experience in practice improvement, quality assurance (QA), continuous quality improvement (CQI) and performance analysis related to child welfare or juvenile justice programs. Preference may be given to those with skills in using Microsoft Office (Excel) , Google Suites, SAFE (DCFS), and Care (JJYS) to for data analysis related to child welfare or juvenile justice programs. Preference may be given to those who have experience working in child welfare or juvenile justice positions. Supplemental Information Effective July 1, 2021, State of Utah Employees must either reside in Utah or be in the process of relocating within 30 days of their start date. This position may currently be a hybrid of both in-office and remote workdays. Please note, a position's eligibility for remote work is established by agency management and is subject to change at their discretion, at any time and for any reason. Risks found in the typical office setting, which is adequately lit, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc. Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work. DHRM rules apply for promotions and transfers. Only applicants selected for an interview will be contacted. About the Role Location
- 195 North 1950 West Salt Lake City, UT, 84116 United States Background Check Required
- Yes Drug Test Required
- No Schedule Code
- AX•Employees in supervisory positions Why You Should Join Our Team In Utah, we believe hard work is important, but balance is essential.
Finding work/life balance is a vital element to our culture. To find out more about WHY Utah, click here.
Other benefits may include:
Job Stability:
Enjoy the security and reliability of employment within a well-established organization.
Career Growth:
Develop valuable skills and gain opportunities for leadership within a large organization.
Meaningful Work:
Contribute to an important service that benefits the community and supports organizational goals.
Supportive Work Environment:
Be part of a team that values cooperation, strong work ethics, and mutual support. The Agency Become an integral part of the Utah Department of Health and Human Services (DHHS) and contribute to the vision of advocating for, supporting, and serving all individuals and communities in Utah; and ensuring all Utahns have fair and equitable opportunities to live safe and healthy lives. Help us achieve this through effective policy and a seamless system of services and programs. EEO Statement The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact (801) 957-9390.
