Key Responsibilities Team Oversight & Staff Development Scheduling & Coverage:

Audit daily staff schedules to optimize service delivery; rapidly reconcile provider and consumer cancellations using established platforms and waitlists.

Performance Coaching:

Maintain real-time provider logs for positive feedback and coaching opportunities; escalate high-priority operational or clinical concerns to HR and the CBHO.

Staff Leadership:

Facilitate weekly and monthly staff meetings; conduct regular check-ins; lead monthly scheduling blocks.

On-Call Rotation:

Serve as the designated on-call manager for one full weekend per month to navigate operational or consumer crises.

On-Call Management:

Participate in the designated remote on-call rotation (one weekend/weeknight per month) to guide staff through de-escalation or operational alerts via chat and phone.

System Operations & Quality Assurance Process Improvement:

Partner with the CBHO to design, document, and implement streamlined operational processes for Brown County.

Onboarding & Consumer Provisioning:

Manage incoming Brown County referrals; build and maintain comprehensive Consumer Demographic profiles (including trauma histories, activity preferences, and critical safety information).

Budgeting & Benchmarks:

Track regional activity and expense spreadsheets; ensure providers and programs consistently meet performance and financial benchmarks.

Stakeholder & Family Collaboration Multidisciplinary Coordination:

Lead employee representation in monthly county team meetings; facilitate pre-meeting briefings, track consumer goal progress, and generate comprehensive Service Notes for QA review.

Family Engagement:

Act as the primary escalation point for families regarding schedule updates, policy notifications, and emergency alerts using preferred communication channels.

Qualifications Required:

Valid Driver's License with a clean driving record, plus access to a reliable, insured personal vehicle (mileage reimbursement provided). Proficiency with client management, scheduling databases, and shared drive platforms.

Preferred:

Education:

Bachelor's or Master's degree in Social Work, Psychology, Sociology, Human Services, Special Education, or a related field.

Experience:

Background as a Case Manager, Service Coordinator, or Team Lead within Comprehensive Community Services (CCS), Youth Justice (YJ), or behavioral health programs.

Pay:

$39,500.00 - $45,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Mileage reimbursement Paid time off Parental leave Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance

Work Location:

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