This is a part-time position responsible for providing receptionist and customer services support to the public.
WORK SCHEDULE
Monday & Wednesday OR Tuesday & Thursday 12:30pm
- 9:30pm Fridays Alternate between 5:00am
- 1:00pm and 12:30pm
- 9:30pm and Every other weekend
Saturday:
9:30am
Sunday:
1:30pm
- 6:00pm Answers telephone and greet visitors; provides information and assistance; refers to appropriate personnel.
Checks customers into facility; maintains daily attendance records. Receives payments for program and admission fees. Checks water chemistry; adjusts as needed; maintains detailed water chemistry records. Completes daily cash reports to monitor and review financial discrepancies. Reports maintenance issues and safety hazards. Opens and closes facility. Informs the public of programming and special events offered by Leisure Services. Performs general cleaning duties. Monitors security camera system. Cleans pool equipment. Assists with special events as needed. Provides exceptional customer service. Performs related duties.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED BY THE POSITION
Knowledge of customer service principles and practices. Knowledge of city and department policies and procedures. Skill in the provision of customer services. Skill in the use of office equipment. Skill in oral and written communication.
SUPERVISORY CONTROLS
The Aquatics Manager assigns work in terms of detailed and specific instructions. The supervisor spot-checks work in progress and upon completion for accuracy, adequacy, and adherence to instructions and established guidelines.
GUIDELINES
Guidelines include the employee handbook, the Model Aquatic Health Code, CDC guidelines, and city and department policies and procedures. These guidelines are clear and specific.
COMPLEXITY/SCOPE OF WORK
The work consists of directly related clerical and customer service duties. Frequent interruptions contribute to the complexity of the position. The purpose of this position is to provide clerical and customer service support for the operations of the Aquatics facility. Successful performance contributes to the efficiency and effectiveness of those operations.
CONTACTS
Contacts are typically with co-workers, other city employees, and the public. Contacts are typically to give or exchange information, resolve problems, and provide services.
PHYSICAL DEMANDS/ WORK ENVIRONMENT
The work is typically performed while sitting at a desk or table or while standing, walking, bending, crouching, or stooping. The employee occasionally lifts light and heavy objects. The work is typically performed in an aquatics facility. Work may require the use of protective devices such as masks, goggles, gloves, etc.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY
None. Graduation from a standard senior-high school or GED equivalent, as recognized by the United States Department of Education (USDE) or council on Higher Education Accreditation (CHEA). Six (6) months experience in customer service preferred . Six (6) months experience handling cash preferred .
NECESSARY SPECIAL REQUIREMENTS
An applicant for this position is subject to various background investigations up to and including criminal, credit, past employment, and reference checks. Employees are required to submit to Drug and Alcohol testing in accordance with the City of Dothan policy, which includes pre-employment and random tests for the duration of employment in this position. (PBA 08/13/12) Must meet the City of Dothan's employment physical standards, which include drug/alcohol testing. Qualified applicants will be evaluated based on training and experience as documented on their application. This evaluation will comprise 100% of their final grade. Applicants with a disability who feel they need accommodation should contact the Personnel Department in writing on or before the closing date of this advertisement by emailing jobs@dothan.org . An Equal Opportunity, Affirmative Action Employer
