Job Summary:

The Front Desk Coordinator serves as the first point of contact for members, families, visitors, and community partners, creating a welcoming, safe, and professional environment at the Club. This position manages daily front desk operations, oversees membership enrollment and data accuracy, supports administrative functions, and provides exceptional customer service to youth and families. In addition to front desk responsibilities, this position actively supervises youth, supports Club operations, and assists in implementing quality programs that promote Academic Success, Good Character & Leadership, and Healthy Lifestyles. The Youth Development Coordinator helps foster a physically and emotionally safe, trauma-informed environment where every young person feels welcomed, valued, and supported. This part-time opportunity at requires availability Monday-Friday from 2:30 PM to 7:00 PM. Candidates must have reliable transportation, demonstrate dependability and integrity, and be passionate about working with youth in a supportive and inclusive setting.

Responsibilities:

Serve as the primary receptionist by greeting members, families, volunteers, visitors, and community partners in a professional and welcoming manner. Answer incoming telephone calls, respond to inquiries, direct calls appropriately, and relay messages promptly. Manage daily member check-in/check-out procedures and maintain accurate attendance records. Oversee the Membership Management System, including member enrollment, account updates, data entry, reporting, and ensuring data accuracy. Assist families with general account questions. Contact parents/guardians regarding outstanding account balances and payment reminders. Maintain electronic and paper filing systems while ensuring confidentiality of member information. Assist with preparing reports, forms, and other administrative documents as requested. Support communication between families and Club staff by providing accurate information regarding programs, schedules, and events. Youth Development & Club Operations Supervise members in accordance with Boys & Girls Club policies and required staff-to-youth ratios. Build positive, supportive relationships with youth while serving as a positive role model. Assist with planning, implementing, and evaluating engaging activities that support youth development outcomes. Maintain a safe, clean, and organized Club environment. Monitor common areas to ensure equipment is used appropriately and Club expectations are followed. Provide additional program support when needed to ensure quality operations throughout the Club. Administer basic first aid and respond appropriately to emergencies following Club procedures. Complete assigned cleaning duties and assist with maintaining the overall appearance of the facility. Perform other duties as assigned to support Club operations.

Relationships:

Internal :

Develop positive working relationships with youth, coworkers, supervisors, volunteers, and organizational leadership. Demonstrate professionalism, teamwork, accountability, and a commitment to the Club's mission and values.

External:

Build and maintain positive relationships with parents, guardians, school personnel, community partners, vendors, and visitors. Serve as a professional ambassador for Boys & Girls Club of Benton County.

Skills/Knowledge Required:

High school diploma or equivalent. Minimum age of 18 years. Strong customer service and interpersonal communication skills. Basic computer proficiency, including Microsoft Office and data entry. Ability to maintain confidentiality and handle sensitive information professionally. Ability to multitask and work effectively in a fast-paced environment. Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Ability to prioritize multiple tasks while maintaining accuracy. Demonstrates professionalism, patience, and sound judgment. Ability to work collaboratively as part of a team. Commitment to providing a welcoming, inclusive, and trauma-informed environment. Ability to establish positive relationships with youth and families from diverse backgrounds.

Physical Requirements/Work Environment:

Ability to remain seated or standing for extended periods. Ability to occasionally lift up to 25 pounds. Ability to move throughout the Club to supervise youth and support programming. Ability to communicate effectively in person and by telephone. Ability to respond appropriately during emergencies. Work is performed in an active youth development environment with moderate noise levels and frequent interaction with children, families, and staff.

Disclaimer:

The statements contained in this job description describe the general nature and level of work performed by employees assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and qualifications required. 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