Healthcare Community Liaison - CalAIM Provider Relations Zeal Senior Living Los Angeles, CA Job Details Part-time $30 - $35 an hour 11 hours ago Qualifications Long-term care regulations Interpersonal skills Spreadsheets Regulatory compliance Driver's License Records management Relationship management Referral coordination Full Job Description Zeal Senior Living is expanding its CalAIM Community Supports Assisted Living Facility Transitions program in Los Angeles County. We are seeking a field-based Healthcare Community Liaison to build and maintain a qualified network of licensed Residential Care Facilities for the Elderly (RCFEs), Adult Residential Facilities (ARFs), skilled nursing facilities, hospitals, and community healthcare partners. This is a provider-relations and network-development role, not an RCFE administrator or clinical assessor position. Licensed nursing staff perform clinical assessments, and Zeal's case-management team handles member coordination, eligibility, and authorizations. Responsibilities Identify and develop relationships with qualified RCFEs and ARFs throughout Los Angeles County. Build professional relationships with skilled nursing facility and hospital discharge teams, managed-care organizations, and community providers. Conduct onsite facility visits and verify current licensing and facility information using approved sources and Zeal's readiness tools. Maintain accurate records of facility capacity, rates, staffing, admission and retention criteria, services, accessibility, language capabilities, and availability. Use working knowledge of how RCFEs operate—including resident needs, admissions, retention, staffing, documentation, medication support, and emergency procedures—or learn these requirements quickly under supervision. Apply California Title 22 requirements relevant to network development and member transitions; promptly escalate potential licensing, quality, safety, member-choice, or contractual concerns. Route clinical assessments, eligibility, authorization, and placement decisions to Zeal's licensed nurse and case-management team, and promptly escalate potential regulatory or safety concerns. Follow Zeal policies and applicable ILS and Kaiser Permanente CalAIM program, documentation, privacy, reporting, credentialing, and referral requirements. Educate partners about Zeal's CalAIM Community Supports services without promising eligibility, authorization, admission, or placement. Coordinate secure referral handoffs to Zeal's case manager and clinical nurse. Assist with facility communications, tours, required documents, and transition planning. Maintain a complete provider database, outreach records, follow-up schedule, and weekly network-development reports. Protect member information and follow HIPAA, minimum-necessary, secure-communication, conflict-of-interest, and member-choice requirements. Represent Zeal professionally at provider meetings and community events. Required Qualifications At least two years of relevant experience in healthcare provider relations, community outreach, discharge planning, managed care, assisted living, skilled nursing, or community-based services. Demonstrated ability to build professional relationships, develop referral or provider networks, conduct organized outreach, and maintain accurate follow-up records. Working knowledge of RCFE or closely related assisted-living/skilled-nursing operations, or the ability to learn and apply those requirements quickly. Ability to learn and consistently follow California Title 22 requirements and Zeal's ILS and Kaiser Permanente program procedures. Strong relationship-building, communication, documentation, follow-up, and organizational skills. Ability to work independently while coordinating with remote case-management and clinical staff. Valid driver's license, insured transportation, and ability to travel regularly throughout Los Angeles County. Proficiency with email, spreadsheets, electronic records, and contact-management systems. Preferred Qualifications Direct experience working with or developing relationships among RCFEs, ARFs, assisted-living communities, skilled nursing facilities, hospitals, or senior-care provider networks. Experience coordinating with licensed RCFE administrators, discharge planners, managed-care teams, or community-based service providers. Familiarity with Medi-Cal, CalAIM Community Supports, transitions from skilled nursing facilities, or long-term services and supports. Spanish or another language commonly spoken in Los Angeles County. Position Details Part-time, approximately 20-25 hours per week Field-based throughout Los Angeles County Pay range: $30.00-$35.00 per hour, depending on relevant experience Local mileage reimbursed Eligible for a discretionary performance bonus based on documented quality, compliance, timely reporting, and teamwork, subject to company policy. Employment is contingent upon successful completion of a job-related background check and any applicable exclusion, credentialing, or compliance screening after a conditional offer, consistent with applicable law and contractual requirements. Zeal Senior Living is an equal opportunity employer. Qualified applicants with criminal histories will be considered consistent with the California Fair Chance Act and other applicable law.

Pay:

$30.00 - $35.00 per hour People with a criminal record are encouraged to apply

Experience:

RCFE, ARF, assisted living, or senior-care provider network: 2 years (Preferred) Willingness to travel: 50% (Preferred)

Work Location:

On the road