Community Services Leader/Senior Community Services Leader

City of Mission Viejo Invites Applications for

COMMUNITY SERVICES LEADER

$16.76 - $19.98 per hour Senior

COMMUNITY SERVICES LEADER

$18.44 - $21.98 per hour

OPEN UNTIL FILLED

The City of Mission Viejo seeks qualified candidates to serve as our next Community Services Leaders and Senior Community Services Leaders to provide excellent customer service to our Recreation & Fitness Center members. Candidates will assist with working at the front desk, engaging with the public, and checking in members & guests for facility use & court reservations. Candidates will also be assigned to work at various recreation programs, events, and rentals that are scheduled at the City's recreation centers and offsite locations. If you enjoy being at the center of action—supporting both the public and your teammates—these positions offer a meaningful and dynamic opportunity to make a direct impact every day. There are four (4) current vacancies within the Recreation & Community Services Department to primarily work a combination of.

the following shifts:

Monday through Friday from 5:15 a.m. to 12:00 p.m., 12:00 p.m.to 4:00 p.m. or 4:00 p.m. to 8:00 p.m.; Saturday from 2:00 p.m.to 7:00 p.m.; and Sunday from 12:00 p.m.to 5:00 p.m. Community Services Leaders and Senior Community Services Leaders are classified as Hourly or Seasonal employees and are not part of the competitive service. Incumbents will work a flexible part-time schedule, with a minimum of 12 to 19 hours per week, with increased scheduling during peak workload periods, but less than 1,000 hours during assignments through the fiscal year starting July 1 st and ending June 30 th . Recreation Centers are open Monday through Friday, 5:30 a.m. to 8:00 p.m.; Saturday from 7:00 a.m. to 7:00 p.m.; and Sunday from 7:00 a.m. to 5:00 p.m. These positions may be rotated through Recreation & Community Services facilities. The employee's weekly schedule may vary depending on the needs of the City. The eligibility list established for this current recruitment may be used to fill future Community Services Leader and Senior Community Services Leader vacancies.

RECRUITMENT SCHEDULE

This is an ongoing recruitment that will be closed once all positions have been filled. Applicants are encouraged to submit their applications early as application review and interviews will be conducted weekly by the hiring supervisor. It is the intent of the City to have all positions filled as soon as possible. Your impact Maintain all amenities and operations of the recreation centers; including providing good customer service that will help create memorable experiences for patrons that visit the facilities, attend special events, and book the recreation centers for parties at either Montanoso or Sierra Recreation Centers. Ensure a safe environment for staff and participants and maintain responsible operations of the recreation centers and programs at all times; make regular rounds to all areas within the facility to ensure that activities are conducted safely and appropriately. Respond to all injuries and assist in immediate first aid and proper emergency procedures; maintain Red Cross certifications to respond to land and water emergencies and maintain familiarity with Emergency Action Plans for both recreation centers. Compile facility usage statistics and document all staff reports, facility issues, participant concerns, injuries, and incidents. Provide positive public relations and policy education to facility patrons; resolve participant conflicts and disputes with tact and diplomacy. Assist with facility reservations, including phone and front counter contact, registering patrons for classes and programs, processing receipts, and record keeping. Applicants are encouraged to review the entire Community Services Leader and Senior Community Services Leader job descriptions by visiting the City's website at https://cityofmissionviejo.org . Your Team The members of the Mission Viejo Recreation and Community Services Department are passionate about increasing quality of life for our residents and members through Public Service, Integrity, Teamwork, Innovation, and Excellence. They are looking for someone with the same commitment to service and team spirit to join them. Recreation and Community Services hosts dozens of programs, classes and special events throughout the year. The Department is passionate about engaging youth in sports, court programs and developing programs for every skill level to enhance quality of life.

IDEAL CANDIDATE

Able to work a minimum of 12 to 19 hours per week which will include early mornings, evenings, weekends and holidays at a variety of City facilities; Possess excellent communication and customer services skills in person and over the telephone; Possess a general understanding of facility health and safety programs; Learn, understand and apply facility use policies and procedures; and Handle medical emergencies and injuries in a calm and effective manner, including providing basic first aid and/or adult and child cardiopulmonary resuscitation.

Knowledge of:

Standard office practices and procedures, including the use of standard office equipment, basic record keeping, arithmetic, and computer applications related to the work. Pertinent administrative and departmental policies. Techniques of dealing with individuals of various ages and from various socio-economic groups and for effectively representing the City in contacts with users and the community. Techniques for providing a high level of customer service to public and City staff, in person and over the telephone. Applicable safety precautions and procedures related to the program area (s) and facilities to which assigned. General principles of risk management related to the functions of the assigned area. English usage, spelling, vocabulary, grammar and punctuation. Safe driving principles and practices. Safe work practices. Safety principles and practices, including basic first aid and adult and child cardiopulmonary resuscitation (CPR) methods.

Skill in:

Learning a basic computer system operation to enter and retrieve data for class registration and facility reservations. Working independently while supervising facilities and groups. Learning, understanding and applying facility and park use policies and procedures. Providing courteous assistance to facility patrons. Lifting and moving tables and chairs and arranging facilities for special events and/or meetings. Using English effectively to communicate in person, over the telephone and in writing. Gathering information and composing a variety of articles, news releases, and related materials on a range of recreational and community services issues. Researching and compiling data for special projects and various reports and assignments as required. Using tact, initiative, prudence and independent judgment within general policy, procedural and legal guidelines. Establishing and maintaining effective working relationships with those contacted in the course of the work. Operating modern office equipment including computer equipment, software programs, and audio-visual equipment. Remaining flexible and adapting as job responsibilities change. Meeting the physical requirements necessary to safely and effectively perform the assigned duties. Working a varied schedule of hours, which may include early mornings, evenings, weekends, and holidays, at a variety of City facilities. Understanding and carrying out oral and written instructions. Maintaining facilities and equipment in a clean, safe and secure manner. Handling medical emergencies and injuries in a calm and effective manner, including providing basic first aid and/or adult and child cardiopulmonary resuscitation. Operating a motor vehicle safely.

QUALIFICATIONS

Community Services Leader:

Equivalent to the completion of ninth (9th) grade, and one (1) year of experience in community services, cultural arts, and/or recreational activities for varying age groups, OR completion of at least twelve (12) units of college-level coursework in recreation, physical education, cultural arts, or a closely related field.

Senior Community Services Leader:

Equivalent to the completion of twelfth (12th) grade and two (2) years of experience in community services, cultural arts, and/or recreational activities for varying age groups, or completion of at least twelve (12) units of college-level coursework in recreation, physical education, cultural arts, or a closely related field.

LICENSE OR CERTIFICATE

Applicants must be 15 years of age or older at the time of appointment for Community Services Leader. Applicants under the age of 18, that are required to attend school, must provide a California Workers Permit. Applicants must be 18 years or older at the time of appointment for Senior Community Services Leader; Possession of, or ability to obtain and maintain, a valid Standard First Aid Certificate is required within three (3) months of appointment; and Possession of, or ability to obtain and maintain a valid American Red Cross or American Heart Association Automated External Defibrillator (AED) and Cardiopulmonary Resuscitation Certificate (CPR) for Infant, Child, and Adult is required within three (3) months of appointment.