Location:

San Bernardino•San Bernardino Campus\n

Categories:

Unit 7•CSUEU•

Clerical and Administrative Support Services, Administrative, Probationary, Full Time Job Summary:

\nUnder supervision of the Parking Manager, the Community Service Specialist II serves as the Lead and main support for the field enforcement team and is responsible for several analytical, directional, technical, administrative, and clerical duties. The incumbent is a uniformed non-sworn employee who provides day-to-day work directions to the Community Service Specialist I's and their enforcement of the parking rules and regulations, event logistics and traffic control, public safety aids to the Police Department, shift scheduling, training, etc. The incumbent collaborates frequently with the Events/Equipment Specialist and other campus partners in large departmental projects such as the planning and execution of campus event coordination (ex. commencement, campus closures, construction, etc.), as well as analytical and technical tasks such as recommending/researching procedures and policies, auditing voided citation processes, etc.

Responsibilities:

Lead and Operational Coordination Lead and coordinate the daily operations of Community Service Specialists by drafting recommended work schedules, staffing plans, and shift rotations; implementing management-approved work assignments; monitoring field activities and work quality; coaching staff; resolving routine operational issues; and identifying training needs to ensure efficient operations, consistent enforcement practices, compliance with departmental procedures, and quality customer service.\nCoordinate with Palm Desert Campus management to ensure continuity of operations between campuses by facilitating shift-to-shift information sharing, communicating operational updates, and promoting consistent application of parking enforcement practices, found property procedures, event coordination, and customer service standards.\nCollaborate with the Events Analyst, Equipment Specialist, University Police personnel, and campus partners to develop and implement operational plans for campus events, construction projects, utility outages, and other operational activities to ensure safe, coordinated, and efficient campus operations.\nCoordinate the acquisition, distribution, and accountability of uniforms, equipment, and operational supplies to support uninterrupted field operations.\nConduct monthly audits of parking citations, voids, and appeals to ensure compliance with California Vehicle Code, CSU regulations, and departmental procedures, and recommend corrective actions when discrepancies are identified.\nDevelop, coordinate, and deliver onboarding and field training programs for Community Service Specialists and Community Service Officers by evaluating trainee progress, maintaining training materials, documenting successful completion of training requirements, and recommending employees for specialized assignments such as the Bicycle Patrol Program, subject to management approval. Program Administration Independently conduct first-level administrative reviews of parking citation appeals by evaluating evidence, applicable laws, university regulations, and departmental procedures to determine whether citations should be upheld or dismissed.\nCoordinate with the Office Coordinator to schedule and facilitate second-level administrative hearings and represent the University during third-level Superior Court hearings by preparing case files, presenting evidence, and explaining parking enforcement actions and departmental procedures.\nMaintain and administer the Bicycle Patrol Program and Field Training Manual for the enforcement team by coordinating required certifications, monitoring employee participation and qualifications, and implementing approved program requirements.\nConduct operational research by analyzing applicable California Vehicle Code provisions, CSU policies, departmental procedures, industry best practices, and operational trends to develop recommendations for improving parking enforcement operations, business processes, equipment, and facilities.\nCoordinate with campus partners and vendors to resolve operational issues, support parking facility improvements, troubleshoot License Plate Recognition (LPR) technology, and monitor issue resolution.\nSupport Emergency Operations Center (EOC) activations by coordinating field personnel, communicating operational updates, and implementing management-directed emergency response activities. Field Operations and Parking Enforcement Patrol campus on foot, bicycle, and vehicle to enforce parking regulations, deter criminal activity, identify safety hazards, and issue parking citations in accordance with California Vehicle Code, CSU policies, and university regulations.\nCoordinate traffic and pedestrian control during peak periods, campus events, emergencies, and construction activities by deploying traffic control devices and directing the safe movement of vehicles and pedestrians.\nProvide parking information and customer assistance by interpreting parking regulations, assisting motorists, responding to department approved service requests, and resolving routine customer concerns.\nConduct inspections of departmental vehicles (pickup trucks), emergency telephones, exterior lighting, parking facilities, and traffic control equipment; document deficiencies and coordinate corrective action with appropriate campus departments.\nConduct parking occupancy surveys and operational inspections to support planning, enforcement deployment, and parking utilization analysis.•ly and remove vehicle immobilization devices and assist with parking permit dispenser cash collections as assigned.\nServe as the departmental subject matter expert on California Vehicle Code, CSU parking regulations, and university parking enforcement procedures by providing guidance to staff and promoting consistent enforcement practices. Clerical and Administrative Support Infrequently, assist in general office or other administrative duties, which may include but are not limited to filing documents, writing field and citation data reports or answering phones.\nRegularly attend scheduled meetings and training assigned by the Manager or Director. Other classification related duties assigned by the Parking Manager or Director of Parking and Transportation.

Minimum Qualifications:

High School degree or equivalent and 2 years of related experience required.

Required Qualifications:

Thorough knowledge of applicable procedures and regulations related to parking, traffic control, security and/or public safety. Familiarity with the California Penal Code.\nAbility to read and interpret a variety of laws, rules and regulations.\nWorking knowledge of police department radio codes and equipment. Ability to use applicable automated and computerized public safety systems and databases.\nAbility to plan and schedule unit work and provide lead work direction to others.\nAbility to independently make effective decisions and judgments in emergency situations.\nAbility to analyze operational issues and recommend procedural changes.\nAbility to establish and maintain cooperative working relationships with campus community, public and applicable law enforcement agencies. Ability to convey clear, concise communications and directions and conduct training for staff and the campus community.\nAbility to write reports and draft operating procedures.

Preferred Qualifications:

Bachelor's degree and minimum 3 years' work experience in the parking industry or security and special events management, with a minimum of 1-year supervisory experience and possession of a California Driver's License or High school diploma and 5 years of related experience in the parking industry or security and special events management, with a minimum of 1-year supervisory experience and possession of a California Driver's License.

Special Conditions:

The nature of the duties may also require successful completion of a background check, physical and psychological exam and/or the ability to attend Police Officers Standards & Training (P.O.S.T.) programs related to public safety support and dispatch activities.\nMay need to drive department's pickup trucks

Compensation and Benefits:

The salary offered will take into account internal equity and experience among other factors.

Anticipated hiring range:

Step 4 $3,930 per month for qualified candidates Classification hiring range: $3,703 (Step 1)•$5,395 (Step 20) The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Position Information:

Work status: Full-time/Non-Exempt/Probationary Academic year schedule: Monday through Friday (08:00 am•5:00 pm), some evenings/weekends.

Summer schedule:

Monday through Thursday (7:00 am•5:30 pm), some evenings/weekends. The application deadline is September 3, 2026 at 11:55 P.M California State University, San Bernardino, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas). CSUSB is not an E-Verify employer and cannot support visa holders with certain requirements (e.g., H1B, F1, STEM OPT). Education Code 89521

Requirements:

licants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. licants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant's current and/or former employers to the CSU concerning any substantiated allegations of 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